OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking to hire a hands-on Cloud Solution Architect - Factory to join our diverse, talented, high performance, and innovative team, focused on driving Infrastructure and Application Migrations via the Cloud Acceleration Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform.
CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer-Centric Approach
- Drive Factory Delivery: Provide technical enablement, operational support and strategic engagement across customer projects in the Azure Application Migrations Factory. Make sure AI and migration solutions are delivered successfully.
- Understand the Customer: Build a clear understanding of each customer's data estate, business priorities and IT success measures. Use this to deliver AI-powered solutions that create real business value.
- Lead Technical Program Management: Use a factory model to deliver at scale. Build awareness of the program and demand for it across the regional operating units.
- Monitor Engagements: Attend status meetings for active projects to track progress, spot risks early and identify where support is needed.
- Handle Complex Use Cases: Work directly on complex or non-standard customer scenarios that go beyond existing accelerators.
- Shape Intake: Take part in intake reviews covering milestone sizing, objection handling and technical scoping.
- Ensure Solution Excellence: Deliver solutions that are high-performing, secure, scalable, maintainable, reusable and reliable. Gather insights from customers and partners to keep improving.
Business Impact
- Drive Consumption Growth: Find opportunities to improve customer success and help customers get the most value from their Microsoft investments.
- Apply Operational Insight: Use consumption metrics to measure how well the program is working. Partner with local teams on nominations and intake.
- Unblock Customer Challenges: Use your subject matter expertise to resolve customer blockers, following best practices and using repeatable IP.
- Build Repeatable IP: Create and contribute reusable assets that speed up deployment and increase the value customers get from their Unified investment. Keep improving these assets with feedback from the field.
- Evaluate Pilots: Assess pilot opportunities and recommend which ones to add to existing offerings.
- Architect Azure Solutions: Design Azure Infrastructure and Azure Application Migrations solutions that fit business and IT needs. Build technical roadmaps, lead proofs of concept (POCs) and minimum viable products (MVPs), and make sure solutions stay technically sound over the long term.
Technical Leadership
- Advocate for Customers: Share insights and best practices. Work with the Factory team to remove key blockers and influence product improvements, roadmaps and feature priorities.
- Resolve Technical Blockers: Debug issues and provide fixes for engagements that are stuck.
- Learn Continuously: Keep up with market trends, work with the Analytics & AI technical community, and teach customers about GitHub Copilot and the Azure AI platform.
- Accelerate Outcomes: Work with field teams to share expertise, build the Factory pipeline and promote the Factory program. Collect feedback after each engagement and use field input to improve how the program runs.
QualificationsRequired Qualifications:
- Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
Other Requirments
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.
Additional or Preferred Qualifications
- Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following:
- Deep Domain Expertise in Azure Application Migrations Areas: Domain expertise in one of the Azure Infrastructure and Azure Application Migrations specific areas OR hands-on experience working with the respective products at the expert level.
- Programming Languages and Integration: Knowledge with Java, .NET, JavaScript, Python or similar programming languages in the context of application development, and ability to integrate GitHub Copilot and Azure AI with other services (e.g., Azure Functions, Azure Container Apps, Docker, API Management). Also, enterprise-scale technical experience and depth with one or more areas of the Azure Infrastructure and Azure Application Migrations (Azure core technologies including Apps, compute, networking, storage, and databases, along with identity, security, and monitoring services for cloud solutions.)
- Architecting Enterprise-Grade Solutions: The ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc. Proven experience building enterprise-grade, Azure Infrastructure and Azure Application -focused solutions on the cloud (Azure, AWS, GCP) for customers, from Minimum Viable Products (MVPs) leading to production deployments.
- Infrastructure as Code (IaC) Deployment: Understanding of Bicep, Terraform, or Azure Resource Manager and familiarity with configuration and deployment of IaC templates in a secure environment.
- Competitive Landscape: Understanding the competitive landscape is valuable, candidates should be aware of key AI platforms beyond Azure, such as AWS and GCP.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Cloud Solution Architecture IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Cloud Solution Architecture IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
