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Microsoft

Critical Environment Field Service Engineer - Data Centers

Toronto, ON, Canada

Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year. · Full-time

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Job details

Pay: Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year.
Job type: Full-time
Experience: High School Diploma or equivalent AND 2+ years industry experience in a datacenter or other critical environment facility OR equivalent experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Critical Environement Field Service Engineer (FSE).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Data Center Operations

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Data Center Work Environment

Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.

Other:

Embody our culture and values.

Qualifications

Required Qualifications:

High School Diploma or equivalent AND 2+ years industry experience in a datacenter or other critical environment facility OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
- Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview.
- To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Preferred Qualifications:

3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Data Center Operations Management IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,200 $ CAD à 129,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Field Service Engineer manages the day-to-day operations and maintenance of mechanical and electrical equipment within leased data centers. They are responsible for ensuring service-level policy compliance, maximizing critical environment availability, and executing energy efficiency initiatives.

Requirements

Candidates must have a High School Diploma or equivalent with at least 2 years of industry experience in a data center or critical environment. The role requires the ability to pass specialized security screenings, including a Microsoft Cloud background check and Canadian Reliability Status.

Skills

Data center operations
Mechanical equipment maintenance
Electrical equipment maintenance
Critical environment infrastructure
UPS
Generator
AHU
Root cause analysis
SLA monitoring
Risk mitigation
Change governance
Emergency preparedness
Compliance verification
Infrastructure management
Technical troubleshooting

Benefits

Career Rotation Programs
Diversity & Inclusion trainings
Professional certifications

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Critical Environment
Microsoft Cloud
Infrastructure
Mechanical Engineering
Electrical Engineering
UPS
Generator
AHU
SLA
RCA
FMEA
MOP
SOP
EOP
Azure
Servers
SANs
Networking
Compliance
Energy Efficiency
Risk Management
Facility Operations
Hardware Maintenance
Cloud Operations

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