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Added 10 mins ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 10 mins ago
N
Business Development Executive - SAAS AND B2B
nugget.ai
Mississauga, ON
- Contract
…solutions in B2B markets. Daily activities include prospecting and lead generation, qualifying and nurturing opportunities, conducting product demos, and building relationships with…
Added 10 mins ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
…required, to consistently deliver sales, profit, market share, and customer ranking goals. As a key cross-functional people leader, the Brand Manager will lead portfolio strategy and…
Added 10 mins ago
SM
Regional Clinical Manager (RRT / RPSGT) – Edmonton, AB
Snore MD
AB · Edmonton, AB
- $95,000 to $115,000 CAD / year
- Full-time
Proven leadership experience, such as clinic management, senior clinician, mentoring or team lead roles
Added 10 mins ago
A
WHS Specialist
Amazon
New Westminster, BC
- Full-time
Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments…
Added 10 mins ago
Revenue Operations Lead
Dye & Durham Talent Team
Toronto, ON
…requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for…
Added 10 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Conduct customer interviews to gather feedback, deeply understand pain points, and inform feature development and user experience enhancements.
Added 10 mins ago
NS
Leading Garage Mechanic
Nova Scotia Power
Halifax, NS
- Full-time
We are looking for a Leading Garage Mechanic to join our team. Reporting to the Garage Supervisor, you will lead a team of professionals at our location where we offer you a work option.
Added 25 mins ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…publications, maintenance support, partner organizations, OEM, and the…
Added 25 mins ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…close partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function…
Added 39 mins ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Added 39 mins ago
R
Sales Development Representative, Outbound (Toronto)
Rippling
Toronto, ON
- Full-time
Partner with marketing to manage outbound campaigns to increase lead volume
Added 39 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…sell products - we offer meal solutions and a unique shopping experience that helps make our customers’ everyday lives a little easier. We’ve been helping customers make delicious meals and…
Added 39 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…sell products - we offer meal solutions and a unique shopping experience that helps make our customers’ everyday lives a little easier. We’ve been helping customers make delicious meals and…
Added 39 mins ago
R
Sales Development Representative, Outbound (Toronto)
Rippling
Toronto, ON
- Full-time
Partner with marketing to manage outbound campaigns to increase lead volume
Added 39 mins ago
A
Senior Interaction Designer [AQ-25100]
Aquent
Toronto, ON
- Contract
…company is driven by an unwavering commitment to exceptional customer experience and cutting-edge design, with a purpose-driven mission to genuinely improve communities. Join us in shaping…
Added 39 mins ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
…support the seamless flow of online transactions and enhance the customer experience across well-known…
Added 39 mins ago
MC
Chef D'equipe
Moores Clothing
Vaudreuil-Dorion, QC
- Full-time
Elevate the customer experience through operational excellence
Added 39 mins ago
MC
Senior Retail Sales Associate
Moores Clothing
Nanaimo, BC
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 40 mins ago
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Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Textron
Mirabel, QC
- Full-time
…domaine connexe; toute combinaison équivalente de scolarité et d’expérience pertinente peut être…
Added 40 mins ago
K
DTC Funnel Specialist
KittySpout
Remote, Canada
- $48,000 to $72,000 USD / year
- Full-time
- Remote
KittySpout / DoggySpout is looking for a hands-on CRO Lead to join our team! You will own every conversion test across our site, landing pages, paid-acquisition funnels, on-site offers and…
Added 1 hour ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…Maintenance Contract. This role combines field leadership, customer coordination, project support, maintenance oversight, and hands-on technical assistance, with a strong focus on Building…
Added 1 hour ago
S
Director, Product Marketing, North America - HCM & Payroll
Sage
Toronto, ON
- Full-time
Strong commercial judgment, with experience connecting product marketing activities to customer acquisition, adoption, retention, expansion, and revenue growth.
Added 1 hour ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Support and lead Management of Change activities and technical approvals, including appropriate roles as PEC, technical reviewer or approver, TA3, Electrical Discipline Hazard Assessment…
Added 1 hour ago
C
Journeyman Carpenter - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
…with other colleagues, and performing work as directed by the Lead and on-site Client…

Microsoft

Customer and Partner Engagement Manager

Goodwood, ON, Canada

Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year. · Full-time

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Job details

Pay: Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of Microsoft Canada and the Canadian Leadership Team. You will build the strategy, operating model, and execution rhythms needed to deliver well-orchestrated executive engagements that advance Microsoft’s business objectives and address customers’ most critical priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop and execute a customer and partner engagement strategy for the President of Microsoft Canada, aligned with the organization’s strategy, goals, and objectives. Establish clear criteria and a triage process for prioritizing engagements and determining ownership.
Lead the rhythm to support executive-sponsored accounts, including developing engagement plans, establishing clear objectives and measures of success, providing strategic customer insights, tracking commitments, and driving follow-up actions to closure.
Coordinate the resolution of customer issues escalated to the President. Conduct due diligence across field sales and engineering teams, synthesize information for senior leaders, engage the appropriate owners and subject-matter experts, and maintain accountability through resolution.
Plan and support customer and partner visits to the Microsoft Executive Briefing Center when the President is participating or represented. Ensure engagements are appropriately structured and supported by content and insights that address Microsoft’s and the customer’s most strategic priorities.
Maximize the impact of customer, partner, and field engagements undertaken by the President during domestic and international travel. Coordinate with local teams and stakeholders, prepare the leader for site visits and meetings, and drive post-engagement actions and communications.
Orchestrate technical resources and subject-matter experts to advance customer engineering and technical issues, establish clear ownership, and facilitate timely resolution.

Qualifications

Required/minimum qualification

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
Experience in customer-facing, product marketing, sales, sales strategy, or related roles, with a demonstrated understanding of complex customer interactions and executive engagement.
Demonstrated ability to balance customer and internal priorities and translate them into engagement strategies that support tangible business outcomes.
Experience working with senior executives, exercising sound judgment and discretion, and operating independently while seeking guidance when appropriate.
Program management capability, including experience managing multiple complex initiatives, developing work-back plans, identifying risks, and driving commitments to completion.
Exceptional written and verbal communication skills, with solid attention to detail and accuracy across executive-facing materials and communications.
Cross-group collaboration and stakeholder-management skills, with the ability to coordinate across sales, engineering, partner, leadership, and global teams.
Ability to thrive in a fast-paced, ambiguous, and continually evolving environment, adapting plans and priorities in real time.
Understanding of Microsoft’s commercial business, solutions, customers, and partner ecosystem
Willingness to support broader Front Office priorities, including providing coverage for the Chief of Staff or taking on initiatives outside the core customer-engagement portfolio as needed.

Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Business Program Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The manager will develop and execute engagement strategies for the President of Microsoft Canada to advance business objectives and customer priorities. They will lead the rhythm of executive-sponsored accounts, coordinate issue resolution, and facilitate high-impact customer and partner visits.

Requirements

Candidates must have a Bachelor's degree and at least 6 to 12 years of experience in program management or process improvement. Strong communication skills, executive presence, and the ability to navigate complex, ambiguous environments are essential.

Skills

Program management
Process improvement
Executive engagement
Stakeholder management
Strategic planning
Cross-group collaboration
Customer insights
Business operations
Communication skills
Risk management
Technical resource orchestration
Project management
Relationship management
Analytical skills
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Process Improvement
Executive Engagement
Microsoft Canada
Stakeholder Management
Business Strategy
Customer Success
Partner Ecosystem
Cloud Background Check
Operations
Finance
Cross-functional Collaboration
Strategic Planning
Risk Management
Executive Briefing Center
Technical Resolution
Field Sales
Engineering
Leadership
Accountability
Growth Mindset
Inclusion
Commercial Business
Front Office
Project Management

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