Jobs in Canada

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Added 15 days ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
8+ years of professional software engineering experience, with 6+ years focused on Android.
Added 15 days ago
S
Software Engineer, Back-End - Mail (Canada)
Superhuman
Remote, Canada
- $150,000 to $192,000 CAD / year
- Full-time
- Remote
Fluency with AI coding tools (Copilot, Cursor, Claude Code, etc.) and a point of view on how they change the way teams build software.
Added 15 days ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
…written, verbal and presentation formats; use standard business software; and analyze clinical, operational and research data to support…
Added 15 days ago
A
Bookkeeper and Office Administrator
Averton
Vaughan, ON
- Full-time
Averton is an experienced, award winning homebuilder, community developer and construction management company. We are looking for a Bookkeeper and Office Administrator to join our…
Added 15 days ago
A
Senior Software Development Engineer in Test (Kubernetes)
Akamai
Canada
- $102,500 to $184,500 CAD / year
As a Senior Software Development Engineer in Test, you will be responsible for:
Added 15 days ago
A
Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
ATB
Calgary, AB · Edmonton, AB
- Full-time
On average, this means an average of 1 on-site day per week to attend our weekly architecture sessions · The ability to communicate solution designs which are more technical in nature to non-technical team members would be a must have
Added 15 days ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
Be a champion for ATB’s Software Development Lifecycle (SDLC) and Continuous Delivery processes, ensuring team compliance to the processes, especially in Quality Assurance and Automation
Added 15 days ago
A
Full Stack Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Software Developer, you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our…
Added 15 days ago
W
Senior Electrical Engineer
Worley
Vancouver, BC
- Full-time
ETAP experience ( ETAP is an electrical system, study software which will generate load flow, short circuit, arc flash, coordination motor starting , etc. reports and results)
Added 15 days ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Richmond, BC
Estée Lauder Companies
Richmond, BC
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
EL
Beauty Advisor/Freelance - Jo Malone London - PT Seasonal - Sherway Gardens - Etobicoke, ON
Estée Lauder Companies
Toronto, ON
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Pacific Centre - Vancouver BC
Estée Lauder Companies
Vancouver, BC
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - Metropolis - Burnaby BC
Estée Lauder Companies
Burnaby, BC
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
…improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design…
Added 15 days ago
EL
Jo Malone London Yorkdale, North York - PT Seasonal Associate
Estée Lauder Companies
Toronto, ON
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
Added 15 days ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - West Edmonton Mall - Edmonton AB
Estée Lauder Companies
Edmonton, AB
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 15 days ago
E
Stagiaire Développeur de Logiciels
Ericsson
Montreal, QC
- Full-time
Travail hybride (actuellement, 3 jours par semaine à notre bureau de St-Laurent)
Added 15 days ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Troubleshoot complex electrical, software, communications, and networking issues.
Added 15 days ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Added 15 days ago
EC
Développeur(euse) logiciel senior / Senior Software Developer
Eaton Corporation
Brossard, QC
- Full-time
Eaton’s utility digital solutions division has an opening for a Senior Software Developer to join our Embedded Devices Control System team, responsible for developing, maintaining, and…
Added 15 days ago
I
Territory Account Manager V
Insight
Montreal, QC
- Full-time
Emplacement : Hybride, 1 jour par semaine au bureau de Montréal (les mardis)
Added 15 days ago
I
Services and Solutions - Sales Executive
Insight
Toronto, ON
- Full-time
Added 15 days ago
Legal Counsel, Transactions
VIA HFR - VIA TGF Inc
Montreal, QC
…contracts for the purchase of goods and services, technology, software and licensing agreements, RFQs, RFPs, policies and related…

Customer Experience Engineer / M365

Toronto, ON, Canada

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. · Full-time

Apply on apply.careers.microsoft.com About employer

Applications open in a new tab.

Job details

Pay: Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more.

We are looking for passionate candidates with experience deploying M365 Services for large organizations to help us redefine the customer support experience.

The Team

The CE3 M365 Advanced Cloud Engineering Team (ACE) team is the leading Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in collaborative technologies while solving deep engineering challenges on global complex systems where SaaS platforms are deployed in complex customer environments. Working together as a team to innovate on the customer experience is something that we are collectively passionate about.

The Role

As an ACE you will be responsible for working with strategic customers to ensure they realize value and succeed with all M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services.

You will also be the voice of the customer and have a solid connection with M365 service teams, to identify recurring issues and feature requests to drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to drive customer satisfaction. Due to the impact and success of the initial phase of this program, we are scaling the service to onboard our next wave of customers and are building out a complete team, looking for customer obsessed Senior and Engineering Level II profiles.

If you are passionate about Cloud Services, a quick learner and passionate about helping customers, we want you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers.
SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team.
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership.
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements.
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
- OR equivalent experience.
Minimum of 2 years’ experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department.
Extensive experience working with customers on M365, application development and deployment.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Effective customer-facing and presentation skills.
Deep technical experience with 1 or more M365 products.
Solid problem-solving and technical leadership skills.
Works well in a global team environment.
Experience leading projects across multiple engineering organizations.
The ability to take complex topics and make them easy to digest for a wide range of audiences, from Tech Support to CIOs.
2+ years customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, etc.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Experience Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

More about this job

Responsibilities

The Customer Experience Engineer will work with strategic customers to ensure successful adoption and value realization of M365 products. They will act as a technical subject matter expert, driving product improvements through direct feedback to engineering teams and optimizing support experiences.

Requirements

Candidates must hold a Bachelor's degree in a technical field and possess at least 4 years of experience in the technology industry, cloud services, or technical support. Strong technical proficiency in M365 workloads and proven experience in customer-facing roles are essential for this position.

Skills

Microsoft 365
Cloud Engineering
Technical Support
SharePoint
Microsoft Copilot
Exchange
Microsoft Teams
Customer Experience
Problem Solving
Technical Leadership
Cloud Migration
SaaS Platforms
Project Management
Stakeholder Management
Data Analytics

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Cloud Engineering
SaaS
Microsoft Teams
Copilot
SharePoint
Exchange
Technical Support
Customer Experience
Engineering
Cloud Computing
Product Management
Software Engineering
Data Analytics
Artificial Intelligence
Migration
Platform Administration
Collaboration Technologies
Strategic Customer Support
Technical Troubleshooting
System Deployment
Infrastructure
Mobility
Productivity
MSCE

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Jobs in Canada