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Added 14 mins ago
X
Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
You have practical experience working with transactional data, where correctness, integrity and traceability are essential.
Added 29 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
The Virtual Infrastructure team at Fraser Health is looking for a Cloud Engineer to join our team. This role plans, designs, implements, and supports secure and reliable cloud solutions.…
Added 59 mins ago
HT
BI Platform Operations Engineer
Hirematic Talent Solutions
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Job Title: Senior BI Platform Operations Engineer
Added 1 hour ago
W
Structural Engineer Level I
Worley
Vancouver, BC
- Full-time
We are currently looking for a Junior Marine Structural Engineer to join our Worley Consulting team. This a full-time office position, based in Vancouver, B.C. Canada.
Added 1 hour ago
Q
Machine Learning Framework, Complier & Performance Engineer
Qualcomm
Canada
- Full-time
…smarter, connected future for all. As a Qualcomm Machine Learning Engineer, you will create and implement machine learning techniques, frameworks, and tools that enable the efficient…
Added 1 hour ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Added 1 hour ago
IC
Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Added 1 hour ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Role Summary: We are looking for a Principal Engineer to set the technical direction for our Android platform and raise the engineering bar across the organization. As the most senior…
Added 2 hours ago
S
Software Engineer, Back-End - Mail (Canada)
Superhuman
Remote, Canada
- $150,000 to $192,000 USD / year
- Full-time
- Remote
Build and operate high-throughput production services that power AI agent orchestration, connector integrations, and real-time data pipelines.
Added 2 hours ago
A
Senior Software Development Engineer in Test (Kubernetes)
Akamai
Canada
- $102,500 to $184,500 CAD / year
As a Senior Software Development Engineer in Test, you will be responsible for:
Added 2 hours ago
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Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology…
Added 2 hours ago
S
HR Representative
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated DCN HR Representative to support our Data Center infrastructure solutions business. The HR Representative is responsible for providing support to line managers in…
Added 2 hours ago
ES
Audio Software Engineer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Full-time
As an Audio Software Engineer, you will develop and support the core technology that brings our audio experiences to life. You will collaborate closely with Audio Artists, Designers, and…
Added 3 hours ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 3 hours ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
…close, reconciliations, reporting, and governance). Enhances data pipelines to ensure data is clean, accurate, and optimized for machine learning models; monitors and optimizes learning…
Added 4 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
…accurate collection, management, and reporting of monitoring data essential to construction safety, compliance, and project…
Added 4 hours ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…unprecedented products across industries. As a Senior Lead AI Engineer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML systems and…
Added 4 hours ago
VM
Sr Full Stack Engineer
Vivid Machines
Toronto, ON
- Full-time
…team and customers use to run the system and work with its data, the data model underneath, and the cloud services that move and deliver that data. You’ll be collaborating with our…
Added 4 hours ago
SR
Backend Engineer - Kotlin
Swim Recruiting
Vancouver, BC
- $75 to $95 CAD / hour
- Contract
As a result of growth our client is looking to hire a Kotlin software engineer to build and support its finance integration platform. You’ll work in an existing Kotlin codebase, connecting…
Added 4 hours ago
BF
(Junior) Data Engineer (12-Month Contract)
BC Financial Services Authority
Vancouver, BC
- $56,294 to $107,310 CAD / year
- Contract
We are recruiting for a temporary (Junior) Data Engineer role for 12 months within the British Columbia Financial Services Authority (BCFSA). Candidates applying through this competition…
Added 5 hours ago
EI
Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
As a Mechanical Engineer, you will lead the design and development of next-generation Coolant Distribution Units (CDUs) that power AI, high-performance computing, and data center…
Added 5 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance,…
Added 5 hours ago
MR
Data Engineer
Motion Recruitment
Montreal, QC
- Full-time
Our client, an established, data-driven technology company in Quebec, is hiring a permanent, full-time Data Engineer. You’ll work in Python, SQL, and the cloud, with a strong focus on…
Added 5 hours ago
AI
Python Developer
Apptoza Inc.
Toronto, ON
- Full-time
We are looking for a senior Forward Deployed Engineer who combines production-grade software engineering, data engineering, AI application development, and client-facing consulting. You…

Microsoft

Customer Experience Engineer / M365

Toronto, ON, Canada

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. · Full-time

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Job details

Pay: Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more.

We are looking for passionate candidates with experience deploying M365 Services for large organizations to help us redefine the customer support experience.

The Team

The CE3 M365 Advanced Cloud Engineering Team (ACE) team is the leading Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in collaborative technologies while solving deep engineering challenges on global complex systems where SaaS platforms are deployed in complex customer environments. Working together as a team to innovate on the customer experience is something that we are collectively passionate about.

The Role

As an ACE you will be responsible for working with strategic customers to ensure they realize value and succeed with all M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services.

You will also be the voice of the customer and have a solid connection with M365 service teams, to identify recurring issues and feature requests to drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to drive customer satisfaction. Due to the impact and success of the initial phase of this program, we are scaling the service to onboard our next wave of customers and are building out a complete team, looking for customer obsessed Senior and Engineering Level II profiles.

If you are passionate about Cloud Services, a quick learner and passionate about helping customers, we want you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers.
SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team.
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership.
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements.
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
- OR equivalent experience.
Minimum of 2 years’ experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department.
Extensive experience working with customers on M365, application development and deployment.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Effective customer-facing and presentation skills.
Deep technical experience with 1 or more M365 products.
Solid problem-solving and technical leadership skills.
Works well in a global team environment.
Experience leading projects across multiple engineering organizations.
The ability to take complex topics and make them easy to digest for a wide range of audiences, from Tech Support to CIOs.
2+ years customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, etc.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Experience Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Experience Engineer will work with strategic customers to ensure successful adoption and value realization of M365 products. They will act as a technical subject matter expert, driving product improvements through direct feedback to engineering teams and optimizing support experiences.

Requirements

Candidates must hold a Bachelor's degree in a technical field and possess at least 4 years of experience in the technology industry, cloud services, or technical support. Strong technical proficiency in M365 workloads and proven experience in customer-facing roles are essential for this position.

Skills

Microsoft 365
Cloud Engineering
Technical Support
SharePoint
Microsoft Copilot
Exchange
Microsoft Teams
Customer Experience
Problem Solving
Technical Leadership
Cloud Migration
SaaS Platforms
Project Management
Stakeholder Management
Data Analytics

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Cloud Engineering
SaaS
Microsoft Teams
Copilot
SharePoint
Exchange
Technical Support
Customer Experience
Engineering
Cloud Computing
Product Management
Software Engineering
Data Analytics
Artificial Intelligence
Migration
Platform Administration
Collaboration Technologies
Strategic Customer Support
Technical Troubleshooting
System Deployment
Infrastructure
Mobility
Productivity
MSCE

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