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Added 37 mins ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Join our compiler team and lead the design, development, and optimization of AI compiler technologies for Triton, Domain Specific Languages (DSLs), and emerging AI programming models. Our…
Added 37 mins ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Role Summary: We are looking for a Principal Engineer to set the technical direction for our Android platform and raise the engineering bar across the organization. As the most senior…
Added 1 hour ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
…Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the…
Added 1 hour ago
PM
Lead Software Engineer – Application Security & Architecture
Prospect Markets
Vancouver, BC
- Full-time
Prospect Markets is hiring a senior engineer to lead technology initiatives across our platform. You'll bring deep application security and software architecture expertise to a team…
Added 1 hour ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 2 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 hours ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…unique and unprecedented products across industries. As a Senior Lead AI Engineer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML…
Added 4 hours ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
…Developer transitioning into a customer-facing, Forward Deployed Engineer (FDE)-style delivery…
Added 4 hours ago
S
Firmware Engineer
Solidigm
Vancouver, BC
- Full-time
…in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At…
Added 5 hours ago
MT
DevOps & Security Engineer
Martello Technologies
ON · Kanata, Ontario
- Full-time
As our DevOps & Security Engineer, you’ll own how Vantage DX and MPA are built, deployed, and secured. That means running the CI/CD pipelines, hardening our AWS and Azure environments, and…
Added 5 hours ago
K
Software Engineer in Test
Kelly
Mississauga, ON
- Contract
Role Overview: Senior SDET / Quality Engineering Architect to lead quality engineering strategy for high-throughput, low-latency trading platforms. The role involves designing scalable…
Added 5 hours ago
S
Firmware Engineer
Solidigm
Vancouver, BC
- $116,480 to $174,800 CAD / year
- Full-time
…in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At…
Added 6 hours ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
As a lead software engineer, you are accountable for shaping and delivering end-to-end solutions for enterprise-grade platforms and complex initiatives. You set technical direction, define…
Added 6 hours ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
As a Software Engineer II, you provide technical expertise to implement scalable, reliable and secure solutions for EDMO Data Catalog services. You contribute to solutions that operate…
Added 6 hours ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Senior Product Manager, you’ll own the vision, strategy, and roadmap for Litera’s Firm Intelligence Platform - the foundational layer that turns the data flowing through a law firm’s…
Added 6 hours ago
Software Engineer 3, Identity and Access Management
MongoDB
Toronto, ON
…disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy…
Added 6 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Design, build, and maintain end-to-end CI/CD pipelines for application and data platform deployments.
Added 6 hours ago
X
Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement…
Added 7 hours ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 8 hours ago
D
Lead, Forward Deployed Engineering
Deliverect
Toronto, ON
- Full-time
As the Lead Forward Deployed Engineer for North America, you will bridge technical problem-solving and software engineering by owning enterprise adoption from pre-sales architecture to…
Added 8 hours ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
The Senior Software Engineer leads the technical design and delivery of complex, high-performance features across Questrade's products, spanning front-end applications (React Native,…
Added 8 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 9 hours ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
We have an opening for a Principal Product Manager to own billing and platform at Constant Contact. This is a rare chance to shape one of the most connected systems in the company. Almost…
Added 9 hours ago
GT
Systems Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
GeoSpectrum is growing and has a new career opportunity for an experienced Systems Engineer!
Added 9 hours ago
A
Product Designer
Achievers
Toronto, ON
- Full-time
Work in a true product triad with a Product Manager and a Lead Engineer, sharing direction and delivery rather than handing off specs.

Microsoft

Customer Experience Engineer / M365

Toronto, ON, Canada

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. · Full-time

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Job details

Pay: Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more.

We are looking for passionate candidates with experience deploying M365 Services for large organizations to help us redefine the customer support experience.

The Team

The CE3 M365 Advanced Cloud Engineering Team (ACE) team is the leading Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in collaborative technologies while solving deep engineering challenges on global complex systems where SaaS platforms are deployed in complex customer environments. Working together as a team to innovate on the customer experience is something that we are collectively passionate about.

The Role

As an ACE you will be responsible for working with strategic customers to ensure they realize value and succeed with all M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services.

You will also be the voice of the customer and have a solid connection with M365 service teams, to identify recurring issues and feature requests to drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to drive customer satisfaction. Due to the impact and success of the initial phase of this program, we are scaling the service to onboard our next wave of customers and are building out a complete team, looking for customer obsessed Senior and Engineering Level II profiles.

If you are passionate about Cloud Services, a quick learner and passionate about helping customers, we want you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers.
SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team.
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership.
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements.
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
- OR equivalent experience.
Minimum of 2 years’ experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department.
Extensive experience working with customers on M365, application development and deployment.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Effective customer-facing and presentation skills.
Deep technical experience with 1 or more M365 products.
Solid problem-solving and technical leadership skills.
Works well in a global team environment.
Experience leading projects across multiple engineering organizations.
The ability to take complex topics and make them easy to digest for a wide range of audiences, from Tech Support to CIOs.
2+ years customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, etc.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Experience Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Experience Engineer will work with strategic customers to ensure successful adoption and value realization of M365 products. They will act as a technical subject matter expert, driving product improvements through direct feedback to engineering teams and optimizing support experiences.

Requirements

Candidates must hold a Bachelor's degree in a technical field and possess at least 4 years of experience in the technology industry, cloud services, or technical support. Strong technical proficiency in M365 workloads and proven experience in customer-facing roles are essential for this position.

Skills

Microsoft 365
Cloud Engineering
Technical Support
SharePoint
Microsoft Copilot
Exchange
Microsoft Teams
Customer Experience
Problem Solving
Technical Leadership
Cloud Migration
SaaS Platforms
Project Management
Stakeholder Management
Data Analytics

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Cloud Engineering
SaaS
Microsoft Teams
Copilot
SharePoint
Exchange
Technical Support
Customer Experience
Engineering
Cloud Computing
Product Management
Software Engineering
Data Analytics
Artificial Intelligence
Migration
Platform Administration
Collaboration Technologies
Strategic Customer Support
Technical Troubleshooting
System Deployment
Infrastructure
Mobility
Productivity
MSCE

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