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Added 3 mins ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Are you an experienced engineering project manager ready to lead complex projects and make a tangible impact across industrial sectors? This full-time opportunity offers the chance to…
Added 18 mins ago
S
Intermediate Electrical Designer/Engineer
SCIEX
Vaughan, ON
- $90,000 to $103,000 CAD / year
- Full-time
The Intermediate Electrical Designer/Engineer is responsible for designing electrical hardware based on input requirements and support implementation and system integration activities while…
Added 18 mins ago
S
Senior Electrical Engineer/Designer
SCIEX
Vaughan, ON
- $111,333 to $122,500 CAD / year
- Full-time
The Senior Electrical Engineer/Designer is responsible for leading the end-to-end development of analog and high-voltage power-supply modules and subsystems for SCIEX instruments, from…
Added 18 mins ago
E
Engineering Manager
EvenUp
Toronto, ON
- $150,000 to $211,000 CAD / year
- Full-time
As Engineering Manager in the Engineering department, you will lead a high-impact team building the systems at the core of EvenUp’s business. You’ll balance strategic leadership with…
Added 18 mins ago
A
Senior Project Engineer - Minerals and Metals
Ausenco
Burlington, ON
- Full-time
We are seeking an experienced Senior Project Engineer to support the delivery of mining and minerals projects by bridging the gap between multidisciplinary engineering teams and site…
Added 34 mins ago
A
Senior Electrical Engineer, Data Centers
AECOM
Markham, ON
- $125,000 to $175,000 CAD / year
- Full-time
AECOM is seeking a Senior Electrical Engineer to join our growing Canadian Data Center team.
Added 34 mins ago
A
Mechanical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
AECOM is seeking an experienced Mechanical Engineering Lead to join our growing Canadian Data Center team.
Added 34 mins ago
A
Design Manager, Data Centers
AECOM
Markham, ON
- $150,000 to $200,000 CAD / year
- Full-time
This is a senior, hands-on, client-facing role for an experienced design professional ready to lead multidisciplinary teams through the scale, speed and complexity of hyperscale, colocation…
Added 34 mins ago
A
Electrical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
AECOM is seeking an experienced Electrical Engineering Lead, Data Centers to join our growing Canadian Data Center team.
Added 34 mins ago
A
Senior Mechanical Engineer, Data Centers
AECOM
Markham, ON
- $125,000 to $175,000 CAD / year
- Full-time
AECOM is seeking a Senior Mechanical Engineer, to join our growing Canadian Data Center team.
Added 48 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
The Virtual Infrastructure team at Fraser Health is looking for a Cloud Engineer to join our team. This role plans, designs, implements, and supports secure and reliable cloud solutions.…
Added 1 hour ago
NM
Supervisor Engineer, Mine Design & Planning, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $105,800 to $176,400 CAD / year
- Full-time
As a Supervisor Engineer, Mine Design & Planning, you'll lead mine planning activities to support production goals and regulatory requirements, while providing technical guidance and…
Added 1 hour ago
EV
Project Engineer
Edwards Vacuum
Bolton, ON
- Full-time
Bring your curiosity to work as our next Project Engineer, reporting to the Project Lead. Your mission is to take ownership and responsibility of custom engineered orders within the Process…
Added 2 hours ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Join our compiler team and lead the design, development, and optimization of AI compiler technologies for Triton, Domain Specific Languages (DSLs), and emerging AI programming models. Our…
Added 2 hours ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Role Summary: We are looking for a Principal Engineer to set the technical direction for our Android platform and raise the engineering bar across the organization. As the most senior…
Added 3 hours ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
The Senior Material Handling Engineer / Project Manager will demonstrate strong technical leadership, accountability, and professional judgment. The successful candidate will independently…
Added 3 hours ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities
Added 3 hours ago
S
HR Representative
SLB
Calgary, AB
- Full-time
Support line management with the talent management process using HR tools and processes, including performance appraisals, career planning, succession planning, career orientation reviews,…
Added 3 hours ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 4 hours ago
IC
Frontend Developer
IT Connex
Toronto, ON
- Contract
The ideal candidate is a hands-on senior engineer with strong React and JavaScript expertise, experience building enterprise-scale applications, and the ability to lead technical…
Added 4 hours ago
E
Senior R&D Engineer - Medical Device #7920
ECI
Quebec, QC
- Full-time
Provide direction and lead the implementation of Acceptance Activities, First Article Inspections, In-Process Inspections, Sampling Plans, product/component testing, inspections, and…
Added 4 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Lead and coordinate field activities related to the installation, commissioning, maintenance, and removal of geotechnical and structural monitoring instruments.
Added 4 hours ago
PE
Senior Civil Engineer
PRI Engineering
Mississauga, ON
- Full-time
…and Nova Scotia. We are seeking an experienced Senior Civil Engineer to lead civil engineering project delivery for our Ontario practice, based out of our Mississauga or Toronto…
Added 5 hours ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
Lead DIALOG’s on-site architectural construction administration activities for the UHNBC Acute Care Tower.

Microsoft

Customer Experience Engineer / M365

Toronto, ON, Canada

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. · Full-time

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Job details

Pay: Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more.

We are looking for passionate candidates with experience deploying M365 Services for large organizations to help us redefine the customer support experience.

The Team

The CE3 M365 Advanced Cloud Engineering Team (ACE) team is the leading Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in collaborative technologies while solving deep engineering challenges on global complex systems where SaaS platforms are deployed in complex customer environments. Working together as a team to innovate on the customer experience is something that we are collectively passionate about.

The Role

As an ACE you will be responsible for working with strategic customers to ensure they realize value and succeed with all M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services.

You will also be the voice of the customer and have a solid connection with M365 service teams, to identify recurring issues and feature requests to drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to drive customer satisfaction. Due to the impact and success of the initial phase of this program, we are scaling the service to onboard our next wave of customers and are building out a complete team, looking for customer obsessed Senior and Engineering Level II profiles.

If you are passionate about Cloud Services, a quick learner and passionate about helping customers, we want you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers.
SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team.
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership.
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements.
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
- OR equivalent experience.
Minimum of 2 years’ experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department.
Extensive experience working with customers on M365, application development and deployment.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Effective customer-facing and presentation skills.
Deep technical experience with 1 or more M365 products.
Solid problem-solving and technical leadership skills.
Works well in a global team environment.
Experience leading projects across multiple engineering organizations.
The ability to take complex topics and make them easy to digest for a wide range of audiences, from Tech Support to CIOs.
2+ years customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, etc.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Experience Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Experience Engineer will work with strategic customers to ensure successful adoption and value realization of M365 products. They will act as a technical subject matter expert, driving product improvements through direct feedback to engineering teams and optimizing support experiences.

Requirements

Candidates must hold a Bachelor's degree in a technical field and possess at least 4 years of experience in the technology industry, cloud services, or technical support. Strong technical proficiency in M365 workloads and proven experience in customer-facing roles are essential for this position.

Skills

Microsoft 365
Cloud Engineering
Technical Support
SharePoint
Microsoft Copilot
Exchange
Microsoft Teams
Customer Experience
Problem Solving
Technical Leadership
Cloud Migration
SaaS Platforms
Project Management
Stakeholder Management
Data Analytics

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Cloud Engineering
SaaS
Microsoft Teams
Copilot
SharePoint
Exchange
Technical Support
Customer Experience
Engineering
Cloud Computing
Product Management
Software Engineering
Data Analytics
Artificial Intelligence
Migration
Platform Administration
Collaboration Technologies
Strategic Customer Support
Technical Troubleshooting
System Deployment
Infrastructure
Mobility
Productivity
MSCE

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