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Added 1 hour ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
Added 1 hour ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
The Senior Legal Counsel is a trusted advisor and senior deputy to the General Counsel, Canada, partnering with senior leaders to enable business growth, manage enterprise risk and support…
Added 2 hours ago
AT
Senior Java Full Stack Developer
Aarorn Technologies Inc
Toronto, ON
- $52 CAD / hour
- Contract
We are seeking a Senior Java Full Stack Developer to design and deliver scalable enterprise applications within a complex financial-services environment. The role will focus on Java and…
Added 2 hours ago
AT
Senior Java Developer
Aarorn Technologies Inc
Toronto, ON
- $55 CAD / hour
- Contract
We are seeking a Senior Java Developer / Technical Lead to design and deliver secure, scalable, and high-volume banking and payment applications. The role will lead the development of Java…
Added 2 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Pickering, ON
- Full-time
Oversee the management of all revenue data to produce relevant, accurate and timely monthly revenue reporting to support senior leadership decision making:
Added 2 hours ago
G
Quality Manager
Ganotec
Toronto, ON
- Full-time
Evaluate data and write reports to validate or indicate deviations from existing standards
Added 2 hours ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
As our Senior Business Applications Developer, you’ll serve as a technical reference for Salesforce Commerce Cloud while designing, building, and supporting applications, automations, and…
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
…Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of research and analysis, policy, and risk management for the…
Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 2 hours ago
K
Manager, National CPA Program (12 months secondment)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 hours ago
A
Managed Services Lead Canada
Avanade
Toronto, ON
- Full-time
Avanade Canada is looking for a Managed Services Lead to grow our managed services business across Canada. In this senior, highly visible role, you’ll shape go-to-market strategy, partner…
Added 2 hours ago
AS
Senior/Lead Business Analyst- BMT
Apex Systems
Toronto, ON
- $45 to $60 USD / hour
- Contract
…stakeholder discussions, and provide direction to a supporting Senior Business…
Added 2 hours ago
GW
Bus. Analyst, Enterprise Project Mgmt Office
Gowling WLG
Toronto, ON
- $68,000 to $88,000 CAD / year
- Full-time
…join our team. As a Business Analyst, you will report to the Senior Director, Enterprise Project Management Office (EPMO) and will be empowered to work on business-driven transformation…
Added 2 hours ago
FC
Business Analyst / Senior Business Analyst Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
In addition to the duties outlined below, a Senior Business Analyst will also be responsible to:
Added 2 hours ago
GW
Manager, Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
- $101,000 to $125,000 CAD / year
- Full-time
…improvements across the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and analytics that…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 3 hours ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…join the Physician Billing Operations team. Reporting to the Senior Manager, POS Business Operations, and working closely with the Director, Peri-Operative Services, Strategy, Finance &…
Added 3 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 3 hours ago
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Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…Billing Specialist to play a strategic role supporting the Senior Manager, Business Operations, to execute strategic priorities related to professional billing…
Added 3 hours ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Stakeholder Leadership: Ability to influence senior leaders and navigate complex decisions across Finance, Strategy, People, Risk, Legal and the business.
Added 4 hours ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
The Senior Workday Architect is the design authority for the University’s Workday platform. The role establishes and governs platform architecture, configuration principles, integration…
Added 4 hours ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.
Added 4 hours ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.

Microsoft

Customer Experience Engineer / M365

Toronto, ON, Canada

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year. · Full-time

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Job details

Pay: Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

The world of business is undergoing a significant change with the next digital revolution, the move to the cloud and adoption of AI. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings such as Microsoft Teams, Copilot and more.

We are looking for passionate candidates with experience deploying M365 Services for large organizations to help us redefine the customer support experience.

The Team

The CE3 M365 Advanced Cloud Engineering Team (ACE) team is the leading Engineering touch point with our Strategic Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in collaborative technologies while solving deep engineering challenges on global complex systems where SaaS platforms are deployed in complex customer environments. Working together as a team to innovate on the customer experience is something that we are collectively passionate about.

The Role

As an ACE you will be responsible for working with strategic customers to ensure they realize value and succeed with all M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services.

You will also be the voice of the customer and have a solid connection with M365 service teams, to identify recurring issues and feature requests to drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to drive customer satisfaction. Due to the impact and success of the initial phase of this program, we are scaling the service to onboard our next wave of customers and are building out a complete team, looking for customer obsessed Senior and Engineering Level II profiles.

If you are passionate about Cloud Services, a quick learner and passionate about helping customers, we want you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be responsible for the customer’s support experience with M365 working closely with engineering
Act as a Subject Matter Expert on at least one core workload (SharePoint, Microsoft Copilot, Exchange(Preferred), Microsoft Teams,) to assist a broad set of customers.
SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team.
Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership.
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements.
Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology.
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology.
- OR equivalent experience.
Minimum of 2 years’ experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department.
Extensive experience working with customers on M365, application development and deployment.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Effective customer-facing and presentation skills.
Deep technical experience with 1 or more M365 products.
Solid problem-solving and technical leadership skills.
Works well in a global team environment.
Experience leading projects across multiple engineering organizations.
The ability to take complex topics and make them easy to digest for a wide range of audiences, from Tech Support to CIOs.
2+ years customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, etc.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Experience Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Experience Engineer will work with strategic customers to ensure successful adoption and value realization of M365 products. They will act as a technical subject matter expert, driving product improvements through direct feedback to engineering teams and optimizing support experiences.

Requirements

Candidates must hold a Bachelor's degree in a technical field and possess at least 4 years of experience in the technology industry, cloud services, or technical support. Strong technical proficiency in M365 workloads and proven experience in customer-facing roles are essential for this position.

Skills

Microsoft 365
Cloud Engineering
Technical Support
SharePoint
Microsoft Copilot
Exchange
Microsoft Teams
Customer Experience
Problem Solving
Technical Leadership
Cloud Migration
SaaS Platforms
Project Management
Stakeholder Management
Data Analytics

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Cloud Engineering
SaaS
Microsoft Teams
Copilot
SharePoint
Exchange
Technical Support
Customer Experience
Engineering
Cloud Computing
Product Management
Software Engineering
Data Analytics
Artificial Intelligence
Migration
Platform Administration
Collaboration Technologies
Strategic Customer Support
Technical Troubleshooting
System Deployment
Infrastructure
Mobility
Productivity
MSCE

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