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Added 11 mins ago
Solution Architect / Sales Engineer
TRSB Inc.
Montreal, QC
Full-time
This is a high-visibility, cross-functional role sitting at the intersection of product, engineering, and revenue - ideal for someone who can speak fluently to both a CTO's integration…
Added 11 mins ago
Associate Manager, Data Engineering
Avanade
Toronto, ON
Full-time
Lead the design and delivery of enterprise-grade Data Engineering, analytics, and AI platform solutions using Microsoft Azure, Fabric, and Databricks technologies.
Added 27 mins ago
Production Manager
General Dynamics Missions System International
Ottawa, ON
Full-time
You will guide and lead in a dynamic team environment, interacting with teams across the organization such as Planning, Manufacturing and Test Engineering, Engineering, Supply Chain…
Added 42 mins ago
Customer Success Account Management
Microsoft
Goodwood, ON
Full-time
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common…
Added 42 mins ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
…engineered-to-order equipment. As a trusted customer advocate, you’ll lead the way in resolving challenges, coordinating with plants, field sales, and clients to ensure projects are…
Added 57 mins ago
Lead AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Corporate IT is seeking an experienced Lead AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 1 hour ago
Lead Mechanical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
Full-time
Engineering analyses and evaluations to support modifications and operation of plant systems
Added 1 hour ago
Project Manager (Industrial & Logistics)
Turner & Townsend
Toronto, ON
Full-time
Support procurement and contract award activities, including tender preparation, bid evaluations, long-lead equipment procurement, contract negotiations, and vendor management.
Added 1 hour ago
Junior Hardware Engineering Developer
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions - we are dedicated to cultivating careers. If you seek a purpose-driven career solving…
Added 1 hour ago
Engineering Manager, Software
General Dynamics Missions System International
Ottawa, ON
$122,000 to $155,000 CAD / year
Full-time
In this role, you'll lead a talented group of software engineers, providing the day-to-day leadership and support they need to deliver mission-critical software. You'll partner closely with…
Added 1 hour ago
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
Product Owner - AI Ready Unstructured Data Governance
Sanofi
Toronto, ON
Full-time
Define, refine, and prioritize the product backlog in close collaboration with engineering, data architecture, and business teams.
Added 1 hour ago
Agile Delivery Lead
Sanofi
Toronto, ON
Full-time
📌 Note: This role is known internally as Agile Delivery Lead and externally/industry-standard as Scrum Master.
Added 1 hour ago
Senior Manager, Market Data and Analytics (Contract)
Scotiabank
Toronto, ON
…environment? Do you thrive in an environment that challenges you to lead innovative approaches to risk management in the ever-evolving capital markets landscape? If so, we invite you to…
Added 2 hours ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
You’ll work closely with engineering, design, data, commercial teams, lenders, and partners to translate customer needs, business opportunities, and product performance signals into clear…
Added 2 hours ago
Mechanical Engineering Consultant 2 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
Full-time
Engineering analyses and evaluations to support modifications and operation of plant systems
Added 2 hours ago
Project Manager (Corporate Occupier)
Turner & Townsend
Toronto, ON
Full-time
Setting up and lead meetings, transcribe meeting minutes and drive action items to closure.
Added 2 hours ago
Project Manager (Healthcare, Education and Municipal)
Turner & Townsend
Toronto, ON
Full-time
As a Project Manager, you will lead and support the delivery of complex capital projects, with a focus on education, healthcare, and municipal infrastructure. Your responsibilities will…
Added 2 hours ago
Senior Application Security Engineer
Nutrien
Saskatoon, SK
Full-time
Lead vulnerability management activities, including prioritization, risk evaluation, progress tracking, and stakeholder communication
Added 2 hours ago
Senior Application Security Engineer
Nutrien
Calgary, AB
Full-time
Lead vulnerability management activities, including prioritization, risk evaluation, progress tracking, and stakeholder communication
Added 2 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 2 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
As the Senior Technical Program Manager and delivery lead for 3 Scrum teams within CNN’s Platforms group, you will set the delivery approach for your program area and collaborate with…

Microsoft

Customer Success Account Management

Toronto, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 15, 2026

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Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

OR equivalent experience

Preferred Qualifications (PQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

1+ year(s) relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find Additional Pay Information Here

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Build trusted customer relationships, align business priorities with Microsoft capabilities, and develop and execute Customer Success Plans that strengthen customer health and deliver measurable outcomes. Coordinate Microsoft, partner, and customer teams to accelerate cloud adoption and AI transformation, orchestrate services, and identify and resolve risks and adoption blockers.

Requirements

A bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, plus at least two years of relevant work or internship experience, or equivalent experience, is required. Preferred qualifications include five or more years of relevant experience, industry experience, a relevant Microsoft or competitor technology certification, and an ITIL Foundation or equivalent service management certification.

Skills

Customer Success
Relationship Building
Stakeholder Alignment
Customer Success Planning
Cloud Adoption
AI Transformation
Value Realization
Delivery Management
Risk Identification
Issue Resolution
Service Orchestration
Governance
Business Acumen
Technical Expertise
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Cloud
Artificial Intelligence
Azure
Microsoft 365
AWS
Customer Success
Customer Success Account Manager
Customer Success Plans
Success Management Services
Success Programs
Cloud Adoption
AI Transformation
Value Realization
Customer Health
Stakeholder Alignment
Delivery Management
Practice Management
Portfolio Management
Customer-Facing Consulting
Governance Reviews
Risk Management
Issue Escalation
ITIL Foundation
Service Management
Business Outcomes

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