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Added 8 mins ago
Project Planner II
Worley
Edmonton, AB · AB
Full-time
…for bids/proposal. Candidate is expected to work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work…
Added 8 mins ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Technology Strategy, and we design and execute industry-relevant reinventions that allow organizations to realize exceptional business value from technology. Our vision is to become the…
Added 22 mins ago
Manager, Financial Planning & Regulatory Reporting
EPCOR
AB · Edmonton, Alberta
Full-time
As the Manager, Financial Planning & Regulatory Reporting you will lead EDTI’s annual budget and forecasting processes, ensuring accurate and timely reporting is provided to managers and…
Added 22 mins ago
Implementation Specialist (Software)
Valsoft Corporation
Remote, Canada
Full-time · Remote
● Support discovery sessions led by a Project Manager to understand customer requirements
Added 38 mins ago
Business Applications Specialist
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Manager, Business Applications, the Business Applications Specialist is responsible for supporting the design, integration, optimization and evolution of enterprise…
Added 52 mins ago
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
Full-time
Post-secondary education in Information Technology or a related field, or an equivalent combination of education, training, and experience may be considered.
Added 52 mins ago
Area Manager - Station/ HUB
FedEx Canada
Barrie, ON
Full-time
Ability to read, interpret and draw conclusions from numerical data and written information.
Added 52 mins ago
Information Technology Technician – 22.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Internship
The IT Support Technician works under the technical guidance of, and in collaboration with, the Information Technology Specialist and reports to the Finance & Business Manager. The…
Added 52 mins ago
Services Delivery Manager, ISG - Canada
Lenovo
Markham, ON
Full-time
Bachelor's degree in Computer Science, Engineering, Business, Information Technology, or a related field (or equivalent experience).
Added 52 mins ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 52 mins ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 52 mins ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Provides reporting and analysis to support governance decision-making, ensuring all project control processes and outputs align with the official BC Health Workday Program governance…
Added 52 mins ago
Intermediate Project Manager/Analyst
Affinity
Vancouver, BC
Contract
Our energy client is seeking a highly organized and delivery-focused Junior to Intermediate Project Manager / Analyst to support a growing portfolio of Infrastructure, Cybersecurity, and…
Added 1 hour ago
Implementation Manager- Investment Software Implementation / Charles River Development - Officer
Charles River Development
Toronto, ON
Full-time
Contribute to software quality by clearly communicating defects to Technical Support and Product Management. Support the defect resolution process by providing clear descriptions of defects…
Added 1 hour ago
Senior Estimator
Phoenix Glass Inc
Delta, BC
Full-time
Identify scope gaps, conflicting information, unusual details, long-lead materials and technical or commercial risks. Obtain clarification where needed and bring significant issues to the…
Added 1 hour ago
Manager, International and Industry
Government of Alberta
AB
…federal partners, industry stakeholders, and internal teams to support information sharing, alignment, and delivery of complex…
Added 1 hour ago
AVP, Cloud Platform Enablement
TD
Toronto, ON
Full-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at…
Added 1 hour ago
Salesforce Administrator
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Manager, CRM & Digital Intake Platforms, the Salesforce Administrator is responsible for the day-to-day administration, configuration, enhancement, and support of the…
Added 1 hour ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
$29.76 to $31.64 CAD / hour
Part-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 1 hour ago
Staff Product Manager
Klue
Remote, Canada
$185,000 to $235,000 CAD / year
Full-time · Remote
Decisive with incomplete information. You make the call, move, and change course fast when the evidence says to.
Added 1 hour ago
PwC Private Cross Border, Senior Manager
Pwc Canada
Toronto, ON
Full-time
As a PwC Private Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex issues from strategy to execution. PwC Professional skills and responsibilities…
Added 1 hour ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Technology Strategy, and we design and execute industry-relevant reinventions that allow organizations to realize exceptional business value from technology. Our vision is to become the…
Added 1 hour ago
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
Added 1 hour ago
Identity & Access Management (IAM) - Bilingual
Alquemy Search & Consulting
Ottawa, ON
$90,000 to $134,000 CAD / year
Full-time
Education: University degree in Computer Science, Information Technology, or a related field (or an equivalent combination of education and experience).
Added 1 hour ago
Operations Support Analyst, eHealth -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…

Microsoft

Customer Success Account Management

Toronto, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 15, 2026

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Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

OR equivalent experience

Preferred Qualifications (PQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

1+ year(s) relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find Additional Pay Information Here

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Build trusted customer relationships, align business priorities with Microsoft capabilities, and develop and execute Customer Success Plans that strengthen customer health and deliver measurable outcomes. Coordinate Microsoft, partner, and customer teams to accelerate cloud adoption and AI transformation, orchestrate services, and identify and resolve risks and adoption blockers.

Requirements

A bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, plus at least two years of relevant work or internship experience, or equivalent experience, is required. Preferred qualifications include five or more years of relevant experience, industry experience, a relevant Microsoft or competitor technology certification, and an ITIL Foundation or equivalent service management certification.

Skills

Customer Success
Relationship Building
Stakeholder Alignment
Customer Success Planning
Cloud Adoption
AI Transformation
Value Realization
Delivery Management
Risk Identification
Issue Resolution
Service Orchestration
Governance
Business Acumen
Technical Expertise
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Cloud
Artificial Intelligence
Azure
Microsoft 365
AWS
Customer Success
Customer Success Account Manager
Customer Success Plans
Success Management Services
Success Programs
Cloud Adoption
AI Transformation
Value Realization
Customer Health
Stakeholder Alignment
Delivery Management
Practice Management
Portfolio Management
Customer-Facing Consulting
Governance Reviews
Risk Management
Issue Escalation
ITIL Foundation
Service Management
Business Outcomes

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