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Added 10 mins ago
Account Manager - Retail
Apex Systems
Toronto, ON
$20 to $30 USD / hour
Full-time
1+ years of experience in account management, customer success, sales support, client services, or a related B2B support role.
Added 10 mins ago
Seasonal Sales Associate (Westboro)
Knix
Ottawa, ON
$19 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 10 mins ago
Group Sales Manager
Hotel Arts Group
Calgary, AB
Full-time
Hotel Arts is seeking a motivated and results-driven Group Sales Manager to join our dynamic hotel team. In this role, you will be responsible for driving group sales by leveraging your…
Added 12 mins ago
Fit4Less Host - Edmonton North City
GoodLife Fitness
AB
Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 12 mins ago
Manager, Fulfillment (TBS)
Brewers Retail Inc
Bolton, ON
…1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres,…
Added 12 mins ago
Manager In Training (Winnipeg Area)
Boyd Group Services
Winnipeg, MB
Full-time
We are looking for a Manager In Training in the Winnipeg Area.
Added 12 mins ago
Camping Outfitter
Bass Pro Shops
Calgary, AB
Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 12 mins ago
Senior Manager, Web Strategy and Performance
Nitro
Toronto, ON
Nitro is looking for a commercially minded Senior Manager, Web Strategy & Performance to own the performance of our global web experience and drive measurable improvements in conversion,…
Added 12 mins ago
Manager, Service & Support I
IGT, a Nevada Corporation
Moncton, NB
…Can communicate directly with the customer or indirectly via Sales…
Added 12 mins ago
Logistics Coordinator
March Networks
Ottawa, ON
Full-time
Give Sales, Customer Service and Professional Services shipment visibility and delivery estimates, and support field requirements.
Added 12 mins ago
Route Sales Representative 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
Full-time
The Route Sales Representative supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.…
Added 12 mins ago
Beauty Ambassador
Influence Marketing
Moncton, NB
To build sales by understanding and meeting customers’ needs with products and services
Added 12 mins ago
Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 12 mins ago
Assistant Store Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 12 mins ago
Store Manager - BOSS Outlet, Ottowa
HUGO BOSS Canada, Inc.
Ottawa, ON
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 12 mins ago
Assistant Manager - BOSS Store, Guildford
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Communiquer efficacement pour former le personnel, offrir un service exceptionnel aux clients, créer de la valeur avec le groupe commercial et résoudre des problèmes d’ordre général.
Added 12 mins ago
Assistant Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 25 mins ago
Route Sales Representative 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
$26.25 CAD / hour
Full-time
The Route Sales Representative supports the Service Departments in its objectives to meet our customers' needs through up-selling, cross-selling, and providing excellent customer service.…
Added 25 mins ago
Culinary Supervisor, Real Sports Bar & Grill
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Part-time
Work with the restaurant manager to prepare and organize seating plans.
Added 25 mins ago
Operations Support Coordinator
Safe Fleet
Oshawa, ON
Full-time
Working and reporting directly with the Production Manager and Quality Manager, this role will perform all interim and final inspections on our upfitted vehicles.
Added 25 mins ago
Project Manager
Intero Integrity
Calgary, AB
Full-time
As Project Manager at Intero, you take full ownership of pipeline inspection projects from award through close-out, working with equipment and software developed in-house. You will gain…
Added 25 mins ago
Divisional Sales Manager
Nedco
Mississauga, ON
$100,000 to $140,000 CAD / year
Full-time
We are currently seeking a Divisional Sales Manager to become an integral part of our Mississauga location.
Added 25 mins ago
Client Service & Office Manager
Insinc Promotions
Mississauga, ON
Full-time
Role Description The Customer Service & Office Manager is a full-time, on-site role based in Mississauga, ON, responsible for overseeing daily customer service operations and office…
Added 27 mins ago
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 27 mins ago
Financial Service Representative - LendDirect Office 1576
LendDirect
Toronto, ON · Scarborough, ON
Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…

Microsoft

Customer Success Account Management

Toronto, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 15, 2026

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Applications open in a new tab.

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

OR equivalent experience

Preferred Qualifications (PQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

1+ year(s) relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find Additional Pay Information Here

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Build trusted customer relationships, align business priorities with Microsoft capabilities, and develop and execute Customer Success Plans that strengthen customer health and deliver measurable outcomes. Coordinate Microsoft, partner, and customer teams to accelerate cloud adoption and AI transformation, orchestrate services, and identify and resolve risks and adoption blockers.

Requirements

A bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, plus at least two years of relevant work or internship experience, or equivalent experience, is required. Preferred qualifications include five or more years of relevant experience, industry experience, a relevant Microsoft or competitor technology certification, and an ITIL Foundation or equivalent service management certification.

Skills

Customer Success
Relationship Building
Stakeholder Alignment
Customer Success Planning
Cloud Adoption
AI Transformation
Value Realization
Delivery Management
Risk Identification
Issue Resolution
Service Orchestration
Governance
Business Acumen
Technical Expertise
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Cloud
Artificial Intelligence
Azure
Microsoft 365
AWS
Customer Success
Customer Success Account Manager
Customer Success Plans
Success Management Services
Success Programs
Cloud Adoption
AI Transformation
Value Realization
Customer Health
Stakeholder Alignment
Delivery Management
Practice Management
Portfolio Management
Customer-Facing Consulting
Governance Reviews
Risk Management
Issue Escalation
ITIL Foundation
Service Management
Business Outcomes

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