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Added 13 mins ago
Manager, Public Practice - Permanent - 19256
PNL Recruitment
Calgary, AB
Full-time
In this position, you will lead and manage compliance and review engagement files, ensuring accuracy and adherence to professional standards
Added 13 mins ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 13 mins ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 13 mins ago
Inside Sales Engineer
Modern Technical Staffing Inc.
Vaughan, ON
$70,000 to $75,000 CAD / year
Full-time
Modern Technical Staffing is recruiting for an Inside Sales Engineer on behalf of a well-established industrial solutions organization in Concord. This is an inside technical sales and…
Added 13 mins ago
Intermediate Measurement Specialist
Blue Chip MRC - Field Services - Controls
Grande Prairie, AB
Full-time
The Intermediate Measurement Specialist provides technical measurement, regulatory,
Added 13 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 13 mins ago
National Food Service Manager
Muskoka Roastery Coffee Co.
Huntsville, ON
Full-time
We’re hiring a National Food Service Sales Manager to lead growth in the HoReCa, Office and Broadline AFH Distributor channel across Canada. This role focuses on building strategic…
Added 13 mins ago
Technical Architect
VStream Labs Inc.
Canada
Contract
Lead and mentor technical teams; review designs, implementations, integrations, deployments and configurations.
Added 13 mins ago
Associate Director, Quality Systems & Compliance
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
$132,240 to $165,300 CAD / year
Full-time
…investigations etc. This individual will be responsible to lead and host regulatory inspections, global audits, strategize responses to regulatory authority queries and communications,…
Added 13 mins ago
Gestionnaire SSE – Projets d’infrastructures électriques/ HSE Manager – Power Infrastructure Projects
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
Full-time
Added 13 mins ago
Oracle Fusion Redwood Functional Consultant
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Assess readiness and lead the migration of existing Oracle Fusion pages, workflows, and navigation flows to the Redwood UI.
Added 13 mins ago
eCommerce Marketing Specialist
Canarm Ltd.
Brockville, ON
$50,000 to $65,000 CAD / year
Full-time
You will combine technical platform expertise, sharp attention to detail, and practical problem-solving to improve product visibility, accelerate launches, and build scalable digital shelf…
Added 13 mins ago
Python Developer with payments Domain
VySystems
Toronto, ON
Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 13 mins ago
DC Team Leader- FT Inbound (3rd Shift)
H&M
Ajax, ON
Full-time
Strategic & Operational Leadership - Lead and manage day-to-day warehouse operations, ensuring timely and accurate flow of goods across inbound, outbound, returns, VAS, and inventory…
Added 13 mins ago
[Dungeons & Dragons PC Console] Concepteur(trice) de jeu technique - Technical Game Designer
Gameloft Montreal
Montreal, QC
Full-time
Support the design team in the integration and implementation of game systems under the supervision of the Lead technical game designer.
Added 14 mins ago
Associate ERP Analyst
Convverge
Calgary, AB
Full-time
…each other to deliver. We're passionate problem solvers who lead with quality, not just in what we build, but in how we work together and with our…
Added 14 mins ago
Head of Enterprise Architecture & Applications
Quadra
Vaudreuil-Dorion, QC
Lead the architecture behind a growing North American business.
Added 14 mins ago
Designer Team Lead
CANUSA EPC LLC
Calgary, AB
Full-time
The Oil & Gas Design Lead is responsible for leading multidisciplinary design and drafting teams in the successful execution of engineering projects from concept through construction. This…
Added 14 mins ago
Training/Testing Lead
Syntax
Thornhill, ON
…and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s…
Added 29 mins ago
Field Installation Technician
Powerfleet
Richmond Hill, ON · Toronto, North America
Full-time
The Field Installation Technician is responsible for delivering high-quality installations, upgrades, and onsite technical support for IVMS, fatigue monitoring, Vision AI, AD+, and…
Added 29 mins ago
Production Supervisor: Weekend Night Shift
Bimeda
Cambridge, ON
Full-time
Lead and manage production to established specifications within a pharmaceutical work environment, ensuring compliance with current Good Manufacturing Practices (cGMP), Good Documentation…
Added 29 mins ago
Security Engineer
Varicent
Toronto, ON
Shape the Future: Lead in redefining revenue optimization.
Added 29 mins ago
Retail Print & Services Supervisor
Staples Canada
Laval, QC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 29 mins ago
Manager, Strategic Retail Initiatives (1 year contract)
Staples Canada
Richmond Hill, ON
Full-time
…business requirements as well as developing detailed business and technical specifications, and Q&A…
Added 29 mins ago
Process Engineer
SPX Technologies
Mississauga, ON
…define processes, create material flow or pull systems, and lead continuous improvement…

Microsoft

Customer Success Account Management

Toronto, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Apply by: Oct 15, 2026
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 15, 2026

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Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

OR equivalent experience

Preferred Qualifications (PQs)

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

1+ year(s) relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find Additional Pay Information Here

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Build trusted customer relationships, align business priorities with Microsoft capabilities, and develop and execute Customer Success Plans that strengthen customer health and deliver measurable outcomes. Coordinate Microsoft, partner, and customer teams to accelerate cloud adoption and AI transformation, orchestrate services, and identify and resolve risks and adoption blockers.

Requirements

A bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, plus at least two years of relevant work or internship experience, or equivalent experience, is required. Preferred qualifications include five or more years of relevant experience, industry experience, a relevant Microsoft or competitor technology certification, and an ITIL Foundation or equivalent service management certification.

Skills

Customer Success
Relationship Building
Stakeholder Alignment
Customer Success Planning
Cloud Adoption
AI Transformation
Value Realization
Delivery Management
Risk Identification
Issue Resolution
Service Orchestration
Governance
Business Acumen
Technical Expertise
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Cloud
Artificial Intelligence
Azure
Microsoft 365
AWS
Customer Success
Customer Success Account Manager
Customer Success Plans
Success Management Services
Success Programs
Cloud Adoption
AI Transformation
Value Realization
Customer Health
Stakeholder Alignment
Delivery Management
Practice Management
Portfolio Management
Customer-Facing Consulting
Governance Reviews
Risk Management
Issue Escalation
ITIL Foundation
Service Management
Business Outcomes

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