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Added 13 mins ago
Senior Software Developer
ADGA Group
Ottawa, ON
$100,000 to $125,000 CAD / year
Full-time
ADGA is seeking experienced Senior Programmers / Software Developers to lead the design, development, implementation, and maintenance of complex software applications and systems.
Added 15 mins ago
MRB Coordinator
Ecolab
Calgary, AB · CAN-Calgary Office Starfield
Full-time
…between Quality, Supply Chain, Procurement, Supplier Quality Engineering (SQE), Manufacturing, and Warehouse teams to maintain material traceability, reduce inventory aging, and support…
Added 29 mins ago
Supply Manager
Trilyon, Inc.
Canada
Contract
Lead strategic supplier relationship management (SRM) programs including scorecards, business reviews, and performance KPIs to drive continuous improvement in quality, delivery, and cost
Added 29 mins ago
Software Developer Intern - SOTI MobiControl Apple HQ (January 2027 12 Months)
SOTI
Mississauga, ON
Full-time
…companies in Canada, and continues to build on the company’s early lead in the enterprise mobility…
Added 29 mins ago
Product Manager
Raise
Brampton, ON
Full-time
Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features
Added 29 mins ago
Staff Software Engineer, OIN
Okta
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
Lead discovery and technical scoping for new requirements, turning ambiguous product asks into a concrete architecture, phased delivery plans, and credible estimates, in close partnership…
Added 29 mins ago
Technical Product Manager
ZenaTech Inc.
Toronto, ON
Full-time
Lead all aspects of the launch strategy in collaboration with Sales, Marketing, and Engineering.
Added 45 mins ago
Stores Team Leader
J.D. Irving, Limited
Saint John, NB
Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 45 mins ago
Business Intelligence Manager
Linamar Corporation
Guelph, ON
Full-time
…leaders, the Manager oversees enterprise data initiatives, data engineering resources, governance standards, and the ongoing development of the organization's Microsoft Fabric data…
Added 1 hour ago
Staff Software Engineer, OIN
Okta
Toronto, ON
Lead discovery and technical scoping for new requirements, turning ambiguous product asks into a concrete architecture, phased delivery plans, and credible estimates, in close partnership…
Added 1 hour ago
Senior Design Technician
GHD Group Pty Ltd
Vancouver, BC
GHD's Engineering Design Organization is seeking a Senior Civil Designer in GHD’s Vancouver, Edmonton, or Calgary office.
Added 1 hour ago
Design Technician
GHD Group Pty Ltd
Vancouver, BC
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled…
Added 1 hour ago
Software Developer, Subsurface Applications (Associate - Senior) Landmark
Halliburton
Calgary, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 1 hour ago
Digital Solution Architect Lead Advisor
NTT DATA Services
Halifax, NS
We are currently seeking a Digital Solution Architect Lead Advisor to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 1 hour ago
Senior Software Developer, BE
Coursera Sourcing
Toronto, ON
As a Staff Software Developer on the Monetization team, you'll lead technical initiatives and take significant ownership over service architecture, product API development, and data…
Added 1 hour ago
Electrical Engineer- EN
IAMGOLD Corporation
Gogama, ON
Full-time
Lead electrical engineering projects, including design, installation, modification, and compliance with codes and standards.
Added 1 hour ago
Automation patching engineer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
$80,000 to $100,000 CAD / year
Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 1 hour ago
Senior Software Developer, BE
Coursera
Toronto, ON
As a Staff Software Developer on the Monetization team, you'll lead technical initiatives and take significant ownership over service architecture, product API development, and data…
Added 1 hour ago
QA Team Lead
GS1 Canada
Toronto, ON · North York, ON
$95,000 to $115,000 CAD / year
Full-time
The QA Team Lead is a hands-on technical leadership role guiding GS1 Canada’s quality engineering practice across our engineering projects and data exchange services. Reporting to the QA…
Added 1 hour ago
Controls Engineer Job Description
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
Full-time
Lead the integration and commissioning of new equipment, ensuring compatibility and performance.
Added 1 hour ago
Lead Product Designer
Signal 1
Toronto, ON
Full-time
Collaborate with a small team of engineering, product, customer success, and data science from problem to solution to delivery
Added 1 hour ago
Technical Manager - Papermaking (Canada)
J.D. Irving, Limited
Toronto, ON
Full-time
Lead external trials and evaluations with suppliers and labs (chemistry, fabrics, papermaking, converting, analytical testing)
Added 1 hour ago
Full Stack Architect
HTD Resources
Toronto, ON
Full-time
Lead architecture and development decisions across frontend, backend, databases, integrations, and cloud environments.
Added 1 hour ago
Data Engineer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
…influence architectural decisions, and drive the evolution of our engineering practices to ensure the platform remains innovative, reliable, and…
Added 1 hour ago
Electrical Engineer
Agri-Neo
Toronto, ON
Full-time
…debugging. This position is ideal for someone who enjoys both engineering design, hands-on electrical work and is looking to develop into a well-rounded industrial electrical and controls…

Microsoft

Customer Success Account Management

Goodwood, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  - OR equivalent experience
Preferred Qualifications (PQs)
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  - OR equivalent experience
- 1+ year(s) relevant work experience within customer industry
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager builds trusted relationships with stakeholders to align Microsoft cloud and AI capabilities with customer business objectives. They are responsible for developing success plans, monitoring progress, and orchestrating delivery activities to ensure measurable value realization and customer health.

Requirements

Candidates must hold a Bachelor's degree in a relevant field and possess at least 2 years of experience in customer success, consulting, or solution delivery. Preferred qualifications include 5+ years of experience, industry-specific knowledge, and relevant technical certifications such as Azure or ITIL.

Skills

Customer Success
Account Management
Cloud Adoption
AI Transformation
Stakeholder Management
Relationship Building
Business Acumen
Technical Expertise
Delivery Management
Strategic Planning
Risk Identification
Value Realization
Project Coordination
Consulting
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft
Cloud
AI
Customer Success
Account Management
Azure
365
ITIL
Consulting
Stakeholder Management
Business Outcomes
Digital Transformation
Service Management
Relationship Management
Strategic Planning
Risk Management
Adoption
Value Realization
Portfolio Management
Practice Management

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