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Added 3 mins ago
Registered Practical Nurse - Brain Program
Bariza Health
Toronto, ON
Internship
Added 3 mins ago
Clinical Extern - Occupational Therapy / Physiotherapy
Baycrest
Toronto, ON
Temporary
Reporting directly to the Manager and Interprofessional Practice Chief - Occupational Therapy, Physiotherapy & Therapeutic Recreation and supported by the Clinical Extern Coordinator, this…
Added 33 mins ago
Licensed Practical Nurse (LPN) - CD1 Personal Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager of Patient Care, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 33 mins ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 33 mins ago
Licensed Practical Nurse (LPN) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 33 mins ago
General Duty Nurse (N2) - AAC Endoscopy Clinic
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 33 mins ago
Licensed Practical Nurse (LPN) - Child Health Float Pool
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 33 mins ago
General Duty Nurse (N2) - Surgery-A5 Neurosurgery/Spine/Stepdown
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Nurse 2 - Surgery - Orthopedic
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Directly accountable to the Manager, Health Services, and under the direction of the nurse, the Health Care Aide (HCA) acts as a member of the health care team, assisting with…
Added 33 mins ago
General Duty Nurse (N2) - Surgery- A3 Thoracic/Vascular/PCU-S
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Nurse 2 - Surgery - Orthopedic
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Nurse 2 - Lodge 4 A&R
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Directly accountable to the Manager, Health Services, the Registered Nurse provides registered nursing services for patient/residents, including those with complex and unpredictable health…
Added 33 mins ago
General Duty Nurse (N2) - Interventional Radiology - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Manager, Health Services (and utilizing the Clinical Resource Nurse as resource for clinical practice issues), the incumbent is responsible for:
Added 33 mins ago
Nurse 2 - PACU
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Nurse 2 - Ortho Trauma
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 33 mins ago
Registered Psychiatric Nurse/Nurse (N2) - SH Acute Area 12 SMHC
Shared Health-Soins Communs
Selkirk, MB
Full-time
Under the general supervision of the Manager Health Services or designate, the Registered Psychiatric Nurse (RPN)/ Registered Nurse (RN) is responsible for providing professional registered…
Added 1 hour ago
Healthcare Assistant – Portmarnock / Malahide
InisCare
Malahide, ON
Part-time
Reports To: Health Care Supervisor / Branch Manager
Added 1 hour ago
Registered Nurse
Alberta Health Services
AB · Edmonton, AB
Part-time
…nursing care according to Hemodialysis Nursing Specialty Scope of Practice, regulating body, clinical policies and nursing standards. The RN demonstrates a professional demeanor, pursues…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 1 hour ago
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…Physiotherapist (PT). As a PT for CHC, you will act as both a Case Manager (CM) and a direct care provider, using a family-centered approach to practice, coaching, assessing, organizing,…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
Full-time
Are you looking to join an established medical practice in a rural setting? Perhaps you AND a colleague would like to set up practices at the same clinic. Or, maybe you’re a husband and…

Microsoft

Customer Success Account Management

Goodwood, ON, Canada

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  - OR equivalent experience
Preferred Qualifications (PQs)
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  - OR equivalent experience
- 1+ year(s) relevant work experience within customer industry
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager builds trusted relationships with stakeholders to align Microsoft cloud and AI capabilities with customer business objectives. They are responsible for developing success plans, monitoring progress, and orchestrating delivery activities to ensure measurable value realization and customer health.

Requirements

Candidates must hold a Bachelor's degree in a relevant field and possess at least 2 years of experience in customer success, consulting, or solution delivery. Preferred qualifications include 5+ years of experience, industry-specific knowledge, and relevant technical certifications such as Azure or ITIL.

Skills

Customer Success
Account Management
Cloud Adoption
AI Transformation
Stakeholder Management
Relationship Building
Business Acumen
Technical Expertise
Delivery Management
Strategic Planning
Risk Identification
Value Realization
Project Coordination
Consulting
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft
Cloud
AI
Customer Success
Account Management
Azure
365
ITIL
Consulting
Stakeholder Management
Business Outcomes
Digital Transformation
Service Management
Relationship Management
Strategic Planning
Risk Management
Adoption
Value Realization
Portfolio Management
Practice Management

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