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Added 17 mins ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 4 hours ago
DC
Senior Hardware Verification Engineer
Delta Controls
Surrey, BC
- Full-time
…delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access…
Added 5 hours ago
FC
Research & Development Chemist
Fujimi Corporation
Edmonton, AB
- Full-time
…concepts and provides solutions to complex technical processes and product modifications as required to optimize product performance. Effectively interacts with peers, departments and…
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and opportunities, translate business and data…
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and opportunities, translate business and data…
Added 6 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and opportunities, translate business and data…
Added 6 hours ago
S
Backend / API Engineer, Radar
Stripe
Toronto, ON
- Full-time
Uphold a high bar for engineering quality, reliability, and product craft while moving quickly as threats evolve
Added 7 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Account CTO, shaping the end‑to‑end technical strategy and solution direction across Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders,…
Added 8 hours ago
E
Tier 1 Account CTO
Ericsson
Toronto, ON
- Full-time
…Account CTO, shaping the end‑to‑end technical strategy and solution direction across Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders,…
Added 8 hours ago
KC
Manufacturing Engineer/Specialist
Kadant Carmanah
Surrey, BC
- Full-time
The Manufacturing Engineer/Specialist reports to the Manufacturing Engineering Manager. The focus of the incumbent is to provide support for the production team in the manufacturing of…
Added 8 hours ago
7
Senior Software Developer, Developer Experience
7shifts
Remote, Canada
- $145,000 to $190,000 CAD / year
- Full-time
- Remote
As an Senior Software Developer on the Developer Experience squad at 7shifts, you work at the intersection of strong engineering judgment and AI-enabled execution. You report to the…
Added 9 hours ago
N
Software Engineer - C++/Linux - Envoy Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…to queries from a position of deep learning. A GPT-in-a-box solution removes the burden of building or implementing these AI solutions yourself. It also makes overcoming the complexity,…
Added 10 hours ago
I
Database Manager - InteleShare
Intelerad
Canada
- Full-time
The Database Manager leads the team responsible for designing, building, and operating the database architecture that powers Intelerad's medical imaging solutions. This role owns the…
Added 10 hours ago
KC
Manufacturing Engineer/Specialist
Kadant Carmanah Design
Surrey, BC
- Full-time
The Manufacturing Engineer/Specialist reports to the Manufacturing Engineering Manager. The focus of the incumbent is to provide support for the production team in the manufacturing of…
Added 10 hours ago
T
Bus Sys Analysis Specialist (API / Insurance)
TD
Toronto, ON · Montreal, QC
- Full-time
The role works closely with Product Owners, Software Engineers, Architects, Quality Engineers and business stakeholders throughout the full Software Development Life Cycle (SDLC). The…
Added 11 hours ago
T
Workplace Technology - Technical Architect
TransLink
Vancouver, BC · Greater Vancouver, BC
- $109,920 to $164,880 CAD / year
- Full-time
Collaborates with Enterprise Architecture, Product / Solution Managers, IT Security, IT Operations, Service Desk, Desktop Services, Technology Design & Delivery, Cybersecurity, and business…
Added 11 hours ago
IF
Product Manager, Data and Artificial Intelligence
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
As a Product Manager, Data and Artificial Intelligence, you will play a key role in defining, prioritizing, and evolving a portfolio of solutions powered by data, advanced analytics, and…
Added 11 hours ago
Solutions Architect - Enterprise Content Management (ECM)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Canada Life is seeking a highly skilled Solution Architect - Enterprise Content Management (ECM) to lead the architecture, modernization, and delivery of enterprise-scale content and…
Added 11 hours ago
FC
Engineering Sales Representative
Flow Control Group
Calgary, AB
- Full-time
Reporting directly to the General Manager of Fabrication, this is a new-business-focused outside sales role responsible for increasing CAE’s presence within commercial, industrial, and…
Added 12 hours ago
LG
Technical Services Manager
Lotus Group
AB · Edmonton, AB
- Full-time
As Technical Service Manager, you'll be the technical bridge between the field, the shop floor, engineering and the customer. When a customer calls with a problem, you're the one who can…
Added 12 hours ago
CA
Engineering Sales Representative
Central Air Equipment Ltd.
Calgary, AB
- Full-time
Reporting directly to the General Manager of Fabrication, this is a new-business-focused outside sales role responsible for increasing CAE’s presence within commercial, industrial, and…
Added 12 hours ago
T
Engineer II - Endpoint Protection Security
TD
Markham, ON · Mississauga, ON · Toronto, ON
- Full-time
This senior-level role requires extensive experience in endpoint security engineering, solution design, and technical leadership. The successful candidate will combine deep security…
Added 12 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…prospective customers so we can connect them with the right message, product, or offer at the right time. We own systems that assist in campaign design, creative content creation, content…
Added 12 hours ago
T
Bus Sys Analysis Specialist (Enterprise Marketing Technology)
TD
Toronto, ON
- Full-time
…prospective customers so we can connect them with the right message, product, or offer at the right time. We own systems that assist in campaign design, creative content creation, content…
Added 12 hours ago
B
Senior Data Engineer
BMO
Toronto, ON · FCP
- Full-time
…capabilities across the organization. This role combines hands-on engineering with strong analytical and business acumen to translate complex requirements into governed data models,…

Closed listing

Microsoft

Customer Success Account Management

Goodwood, ON, Canada

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.
Job type: Full-time
Experience: 1+ year(s) relevant work experience within customer industry
Posting language: English
Posted: Sep 14, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Qualifications

Required Qualifications (RQs)

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  - OR equivalent experience
Preferred Qualifications (PQs)
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  - OR equivalent experience
- 1+ year(s) relevant work experience within customer industry
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About employer

More about this job

Responsibilities

The Customer Success Account Manager builds trusted relationships with stakeholders to align business objectives with Microsoft cloud and AI capabilities. They are responsible for executing success plans, driving cloud adoption, and ensuring customers achieve measurable business outcomes.

Requirements

Candidates must hold a Bachelor's degree in a relevant field and possess at least 2 years of experience in customer success, solution delivery, or consulting. Preferred qualifications include 5+ years of experience and relevant industry certifications such as Azure, 365, or ITIL.

Skills

Customer Success
Account Management
Cloud Adoption
AI Transformation
Stakeholder Management
Relationship Building
Delivery Management
Business Acumen
Technical Acumen
Strategic Planning
Risk Identification
Value Realization
Project Coordination
Consulting
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft
Cloud
AI
Customer Success
Account Management
Azure
Microsoft 365
ITIL
Stakeholder Management
Business Outcomes
Digital Transformation
Consulting
Portfolio Management
Service Management
Go-to-market
Adoption
Governance
Customer Health
Relationship Management
Strategic Planning

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