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Added 10 mins ago
CG
Associate Coordinator, People & Culture at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $22 CAD / hour
- Part-time
The People & Culture Assistant Coordinator, reporting to the Manager, People & Culture provides hands-on support across core HR functions, with a strong emphasis on full-cycle hourly…
Added 10 mins ago
T
Account Director
Tru
Toronto, ON
- Full-time
…direct senior-level experience may be considered at the Account Manager level, with scope and compensation aligned…
Added 10 mins ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet…
Added 10 mins ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 10 mins ago
CG
Assistant Manager
Compass Group Canada
Calgary, AB
- Full-time
The Assistant Manager, supports the Unit Manager in overseeing the daily operations of food service locations. This role is responsible for ensuring exceptional customer service,…
Added 10 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 24 mins ago
M
Senior Games Strategy Manager - Casino
Midnite
Remote, Canada
- Full-time
- Remote
Title: Senior Games Strategy Manager - Casino
Added 24 mins ago
CM
Project Control Manager
Cooper Moss Rutland
Remote, Canada
- Full-time
- Remote
We have an exciting opportunity for an experienced and motivated Project Controls Manager to lead and oversee project controls activities across complex projects and programmes. This is an…
Added 40 mins ago
AH
Respiratory Therapist II - Rural / Community
Alberta Health Services
Cardston, AB
- Temporary
…therapy team, a professional practice lead, and a committed manager. This is an excellent opportunity for a respiratory therapist who values autonomy, variety, professional growth, and…
Added 40 mins ago
AH
Manager
Alberta Health Services
Red Deer, AB
- Temporary
We are seeking a collaborative and experienced healthcare leader to join Surgical Services as Manager of Unit 23 – General Surgery and Trauma at Red Deer Regional Hospital Centre. Unit 23…
Added 40 mins ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Executive Director for Stollery Operative Services and Site Lead, the Manager for Operative Services is a leadership role that supports the mission and vision of Alberta…
Added 40 mins ago
TS
Program Coordinator – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
Maintains the safety and security needs of the clients through engagement, supervision and monitoring.
Added 40 mins ago
AH
Senior Project Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Project Manager (PM) is a strategic and independent thinker reporting directly to the Corridor Lead and will work out of South Health Campus (SHC). The PM works collaboratively with…
Added 40 mins ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 1 hour ago
RB
Branch Manager
Royal Bank of Canada
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
The Assistant Store Manager (ASM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in…
Added 1 hour ago
HN
Human Resources Coordinator
Hartmann North America
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Reporting to the Human Resources Manager, the HR Coordinator provides administrative and operational support across the Human Resources function and Head Office. The role is responsible for…
Added 3 hours ago
S
Utilities Manager - ALTO
SYSTRA
Montreal, QC
- Full-time
The Utilities Manager will support with developing & providing leadership to the team on the wide range of utilities work required to be undertaken to enable the main electrification and…
Added 3 hours ago
RB
Assistant Branch Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 3 hours ago
UO
Director, Office of Education
University of Alberta
Edmonton, AB
- Full-time
…in the Office of Education. Reporting to the College General Manager, the Director provides strategic leadership and operational support for education across the college, working…
Added 3 hours ago
TS
Program Coordinator – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
Maintains the safety and security needs of the clients through engagement, supervision and monitoring.
Added 4 hours ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 4 hours ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
QC · Saint-Laurent-de-l'Île-d'Orléans, QC
- Part-time
…power our Customer Connection. You’ll provide stellar customer engagement, leaving customers wowed with consistently top-notch experiences powered by your attentiveness and determination to…
Added 4 hours ago
WC
Gérant de rayon leader, aliments
Walmart Canada
Alma, QC
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 4 hours ago
AA
Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus Aircraft
Mirabel, QC
- Full-time

Microsoft

Customer Success Account Manager

Toronto, ON, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: · 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

· Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

· 3+ years relevant work experience within customer industry

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

· Project Management Institute (PMI) or equivalent Project Management certification

· Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive cloud and AI adoption to ensure measurable value realization.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or practice management. Preferred qualifications include industry-specific experience and certifications such as ITIL, PMI, or Prosci.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Consulting
Portfolio Management
Solution Delivery
Risk Management
Governance
Technical Expertise
Business Growth
Relationship Management
Project Management
Service Management

Visa sponsorship

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Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Stakeholder Engagement
Go-to-market
Business Strategy
Account Management
Consulting
Portfolio Management
Solution Delivery
Governance
Risk Management
Adoption
Value Realization
Customer Advocacy
Technical Expertise
Operational Health
Success Management

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