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Added 9 mins ago
T
Customer Experience Associate - Verdun (Part-time, 22.5h/week)
TD
Montreal, QC
- Part-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 23 mins ago
AG
Territory Manager
Acosta Group
AB · Alberta, Canada
- Full-time
Premium is seeking a Territory Manager to join our team in support of leading brands in the home appliance industry. This role focuses on driving sales, increasing brand recommendation…
Added 23 mins ago
AG
Territory Manager
Acosta Group
SK · Saskatchewan, Canada
- Full-time
Premium is seeking a Territory Manager to join our team in support of leading brands in the home appliance industry. This role focuses on driving sales, increasing brand recommendation…
Added 23 mins ago
BR
General Manager - Bayshore Shopping Centre
Banana Republic
Ottawa, ON · Nepean, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 23 mins ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. Our Healthcare & Social Services team, within our Industries and Government Practice, works alongside…
Added 23 mins ago
AH
Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the HR Manager, you will play a key role in recruiting seasonal and permanent employees, primarily for our landscaping and snow removal operations.
Added 23 mins ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
…workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we…
Added 23 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one - because the steps you take today define your tomorrow.
Added 23 mins ago
B
Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC this…
Added 23 mins ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
…experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and…
Added 38 mins ago
AG
Estimator, Camp Services
ATCO Group
AB · Calgary, AB
- Full-time
This is a full-time, permanent, in-office position based in Calgary, AB, reporting to the Senior Manager, Project Development.
Added 53 mins ago
LS
Levi’s® Store Manager - Tanger Outlets - Cookstown, ON
Levi Strauss & Co.
Cookstown, ON
- Full-time
Reporting to the District Manager, Store Managers are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate…
Added 53 mins ago
C
Parts Runner
CDN
Grande Prairie, AB
- Full-time
…branch . The Parts Runner/Shop Hand reports to the Supply Chain Manager and is responsible for the daily parts and material pickups for the Purchasing department as well as other…
Added 53 mins ago
TH
Department Supervisor Full-Time (Contract) - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and…
Added 53 mins ago
ED
Construction Project Manager
Elite Developments
Burlington, ON
- Full-time
Brooklyn Construction is seeking a driven and experienced Construction Project Manager to lead the on-site delivery of residential construction projects in the Ontario region. This hands-on…
Added 53 mins ago
B
Senior Project and Portfolio Manager
Bombardier
Dorval, QC
- Full-time
…possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens…
Added 53 mins ago
D
Team Leader
Dollarama
Brossard, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 53 mins ago
RD
Manager, Operations II
RBC Dominion Securities
Toronto, ON
- Full-time
As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will…
Added 53 mins ago
H
Project Risk Manager
Hays
Toronto, ON
- $130,000 to $132,000 CAD / year
- Full-time
A workplace focused on safety, diversity, inclusion, and career growth
Added 53 mins ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
…global markets, strengthen supply chains, support sustainable growth, and shape the future of Canada’s largest…
Added 53 mins ago
S
Operations & Business Manager
SafetyCo
Vaughan, ON
- Full-time
The Operations & Business Manager is the operational backbone of SafetyCo’s Workforce division. This is a fast-paced, high-ownership role for someone who thrives on juggling multiple…
Added 53 mins ago
HO
Snr Talent Acquisition Business Partner
Humans of HR
Vancouver, BC
- Full-time
Be part of one of Canada’s most respected and hyper growth organization, widely recognized for its industry leadership and commitment to excellence. Known for fostering innovation, driving…
Added 53 mins ago
Senior Manager, Business Development
Give and Go Prepared Foods
Toronto, ON
…company that will provide you with opportunities for career growth and development, while working with an energetic team with deeply ingrained values of respect, direct and open…
Added 1 hour ago
PA
Brief Mental Health Counsellor (Brief Solutions Focused)
Peel Addiction Assessment and Referral Centre
Mississauga, ON
- $59,000 to $64,000 CAD / year
Participate in internal or external committees, including communities of practice as requested by the HART Hub Program Manager or home organization
Added 1 hour ago
SP
General Labourer
Stubbe's Precast
Harley, ON
- Full-time
Reporting to the Manager of Property Developmemt the General labourer is responsible for supporting all aspects of property development and site operations. The successful candidate will…

Microsoft

Customer Success Account Manager

Toronto, ON, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: · 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

· Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

· 3+ years relevant work experience within customer industry

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

· Project Management Institute (PMI) or equivalent Project Management certification

· Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive cloud and AI adoption to ensure measurable value realization.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or practice management. Preferred qualifications include industry-specific experience and certifications such as ITIL, PMI, or Prosci.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Consulting
Portfolio Management
Solution Delivery
Risk Management
Governance
Technical Expertise
Business Growth
Relationship Management
Project Management
Service Management

Visa sponsorship

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Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Stakeholder Engagement
Go-to-market
Business Strategy
Account Management
Consulting
Portfolio Management
Solution Delivery
Governance
Risk Management
Adoption
Value Realization
Customer Advocacy
Technical Expertise
Operational Health
Success Management

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