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Added 25 mins ago
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Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
Own and lead the editorial and social media strategy across internal and external owned channels.
Added 56 mins ago
BA
Senior Tunnel Engineer
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NB · Chiasson Office, NB
- Full-time
Ability to plan and lead project teams; to coordinate work assignments; and to set priorities and manage staff to meet project requirements.
Added 56 mins ago
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Technical Sales and Field Service Engineer
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Ottawa, ON
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
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Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
Lead feature-level technical design decisions, including API architecture, data models, and system integrations.
Added 1 hour ago
AW
Program Director
Agilus Work Solutions
Toronto, ON
- $140 to $145 CAD / hour
- Contract
…initiatives? We are seeking an experienced Program Director / Program Lead to oversee a portfolio of strategic real estate transformation programs with significant executive visibility,…
Added 1 hour ago
A
Forward Deployed AI Engineer - Senior Manager
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Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
This is not a consulting role. It is not a project delivery role. It is not a research position. A Forward Deployed AI Engineer is a production engineer who works embedded inside a client's…
Added 1 hour ago
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Utilities Manager - ALTO
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Montreal, QC
- Full-time
…network. The Utilities Manager will work closely with the Corridor Lead on the project to ensure the best outcomes for the coordinated…
Added 1 hour ago
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External Interface Engineer - ALTO
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Montreal, QC
- Full-time
Join SYSTRA Canada in shaping the future of Canada with this impressive ALTO high-speed rail project connecting Quebec City to Toronto, the largest infrastructure project in Canada in…
Added 1 hour ago
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Client Implementation Lead
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Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 1 hour ago
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VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
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Lead VMware architecture, design, and implementation activities.
Added 2 hours ago
AA
Professionnel en Systèmes Électriques - Gestion des requis et V&V / Electrical Systems Professional - Requirement management and V&V
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
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Montreal, QC
- Full-time
Added 2 hours ago
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Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus Aircraft
Mirabel, QC
- Full-time
Added 2 hours ago
AA
Responsable des têtes de versions avion / Version Manager (CPD VM)
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct…
Added 2 hours ago
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Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Responsible to Lead problem solving efforts at the plant level, to be the main driver of positive change ensuring Continuous Improvement.
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison…
Added 2 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 2 hours ago
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CPX Technical Supervisor (Degelis, Quebec, CA)
Vestas
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Superviseur principal de chantier (Lead Supervisor) – Installation et mise en service d’éoliennes
Added 2 hours ago
CF
Project Manager
Centre for Chronic Disease Control
Delhi, ON
- Full-time
Project Brief: Centre for Chronic Disease Control is seeking a proactive and experienced Project Manager to lead the operational delivery of two large, multi-state public health research…
Added 2 hours ago
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Management Consultant
ADAPTOVATE
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ADAPTOVATE is a management consulting firm helping organisations stay ahead of change by building the capability to adapt, innovate, and lead in dynamic markets.
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 2 hours ago
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Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Halifax, NS
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Added 2 hours ago
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Manager of Zoo Operations
JMC HR Consulting
Moncton, NB
- Full-time
Lead and support the Animal Care and Maintenance teams through coaching, clear expectations, and performance management.
Added 2 hours ago
AS
Project Manager L5 / Lead IT Project Manager
Apex Systems
Mississauga, ON
- $70 to $100 USD / hour
- Full-time
Position Title: Project Manager L5 / Lead IT Project Manager

Microsoft

Customer Success Account Manager

Toronto, ON, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: · 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

· Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

· 3+ years relevant work experience within customer industry

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

· Project Management Institute (PMI) or equivalent Project Management certification

· Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive cloud and AI adoption to ensure measurable value realization.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or practice management. Preferred qualifications include industry-specific experience and certifications such as ITIL, PMI, or Prosci.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Consulting
Portfolio Management
Solution Delivery
Risk Management
Governance
Technical Expertise
Business Growth
Relationship Management
Project Management
Service Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Stakeholder Engagement
Go-to-market
Business Strategy
Account Management
Consulting
Portfolio Management
Solution Delivery
Governance
Risk Management
Adoption
Value Realization
Customer Advocacy
Technical Expertise
Operational Health
Success Management

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