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Added 26 mins ago
BI
Director of Internal Control
Boyd Interactive
Toronto, ON · North York, ON
- $100,000 to $130,000 CAD / year
- Full-time
…employees on all internal control and compliance audit issues and lead the development and administration of best practice internal control policies, procedures, programs and tools aligned…
Added 26 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…collaborate with the Product Manager, Business Analyst, Engineering Lead, and backend developers to translate business requirements into validated, scalable solutions. This role includes…
Added 41 mins ago
Manager, Analytical R&D (Lab Automation)
Apotex
Toronto, ON · Etobicoke, ON
Participate and lead performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer…
Added 41 mins ago
Account Executive, Automotive
Google
Toronto, ON
…impact on the millions of companies and billions of users that trust Google with their most important…
Added 41 mins ago
T
Product Operations Manager
TEKsystems
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
Establish a single source of truth for roadmaps, product data, and launch status that leaders trust and use.
Added 57 mins ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
Coach and empower plant managers, shop supervisors, and construction site superintendents to lead safety talks, site inspections, and transparent hazard reporting.
Added 1 hour ago
4
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49North
Ottawa, ON · Kanata, ON
- Full-time
…where engineering rigour, operational reliability, and national trust are…
Added 1 hour ago
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St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Engage as a member of a high-performing team through trust, commitment, and a focus on results.
Added 3 hours ago
S
Explorer | Director | Market Research | Ontario
Savanta
Toronto, ON
- Full-time
Are you ready to lead impactful projects and transform data into compelling stories? At Explorer, you'll drive client success and team excellence.
Added 4 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging…
Added 6 hours ago
FH
Nurse Practitioner - Casual Locum - Various Sites
Fraser Health Authority
Surrey, BC
- $60.75 to $87.33 CAD / hour
- Full-time
Ability to lead a team and work within a team.
Added 6 hours ago
HM
Internal Medicine
Health Match BC
New Westminster, BC
- Part-time
…modernized medical and surgical health care campus. This will lead to more opportunities for expansion and enhancement of palliative care…
Added 6 hours ago
HM
Cardiac Surgery
Health Match BC
New Westminster, BC
- Full-time
…2 South Cardiac Surgery Step-Down Unit (2 South), you will lead an inter-disciplinary team providing the post-operative management of all cardiac surgery patients. You will have an…
Added 7 hours ago
B
DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 7 hours ago
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DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 7 hours ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
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Added 7 hours ago
MR
Broker of Record
MoveSmart Rentals
Vaughan, ON
- Up to $130,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Broker of Record to lead the launch, regulatory setup, compliance, growth, and ongoing oversight of a new Ontario real estate brokerage.
Added 7 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 7 hours ago
TM
North America Benefits Manager
The Magnum Ice Cream Company
Toronto, ON
- Full-time
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance,…
Added 7 hours ago
CF
Project Manager
Centre for Chronic Disease Control
Delhi, ON
- Full-time
Project Brief: Centre for Chronic Disease Control is seeking a proactive and experienced Project Manager to lead the operational delivery of two large, multi-state public health research…
Added 7 hours ago
FE
Assistant Teacher - Senior Infant Program | Bridgeland Campus
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- Full-time
The first years of life are full of growth and discovery. At Fueling Brains Academies, you'll help infants build trust, confidence and early developmental skills through nurturing…
Added 8 hours ago
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Clinic Nurse, CARE Program - BC Women’s Hospital + Health Centre
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Vancouver, BC
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…feedback on nursing policies as requested. Participates and may lead daily workflow…
Added 8 hours ago
SH
Senior Communications and Government Relations Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Provincial Lead, Strategic Communications and Stakeholder Relations, the Senior Communications and Government Relations Specialist will:
Added 8 hours ago
Senior Communications and Government Relations Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Provincial Lead, Strategic Communications and Stakeholder Relations, the Senior Communications and Government Relations Specialist will:
Added 8 hours ago
C
Assistant Supervisor Track Maintenance-CA
CN
Winnipeg, MB
- Full-time
Lead engineering operations as outlined in CN's operating plan

Microsoft

Customer Success Account Manager

Toronto, ON, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: · 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

· Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

· 3+ years relevant work experience within customer industry

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

· Project Management Institute (PMI) or equivalent Project Management certification

· Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive cloud and AI adoption to ensure measurable value realization.

Requirements

Candidates must hold a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or practice management. Preferred qualifications include industry-specific experience and certifications such as ITIL, PMI, or Prosci.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Consulting
Portfolio Management
Solution Delivery
Risk Management
Governance
Technical Expertise
Business Growth
Relationship Management
Project Management
Service Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Stakeholder Engagement
Go-to-market
Business Strategy
Account Management
Consulting
Portfolio Management
Solution Delivery
Governance
Risk Management
Adoption
Value Realization
Customer Advocacy
Technical Expertise
Operational Health
Success Management

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