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Added 14 mins ago
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Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 58 mins ago
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Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
…they meet today's needs and transition to more sustainable…
Added 58 mins ago
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Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common…
Added 58 mins ago
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Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common…
Added 1 hour ago
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Process Manager***Gestionairre de processus
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 1 hour ago
IG
Process Manager***Gestionairre de processus
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 1 hour ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
…obtenir des résultats extraordinaires. En tant qu'intégrateur de solutions du Fortune 500 avec une expertise approfondie dans le cloud, les données, l'IA, la cybersécurité et l'edge…
Added 1 hour ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
…accessible, and engaging learning experiences for all. Our innovative solutions, including Edwin, our digital learning platform, provide curriculum aligned content that support diverse…
Added 1 hour ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
Insight Global is seeking a Digital Product Owner for a Big 5 banking client. This role focuses on executing and delivering on an established roadmap for a digital business banking product,…
Added 1 hour ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking,…
Added 1 hour ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
…indirect taxes, dispute resolution, and global enterprise tax…
Added 1 hour ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 1 hour ago
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Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Rising Edge Group is an electrical contracting company founded in 2002, specialization in high-voltage electrical solutions that power critical infrastructure across North America. With…
Added 1 hour ago
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Manager, Consulting - Human Resources
MNP
Vancouver, BC
- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
Added 2 hours ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Perform detailed time impact analysis in coordination with project manager. Assist is supporting schedule information and narrative for official correspondence and change order management.
Added 2 hours ago
AC
Project Manager - Brand Integration
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Amaris Consulting is looking for an intermediate-level Project Manager to support the delivery of brand integration projects through June 2027.
Added 2 hours ago
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Media Sales Strategist – Calgary, AB
Stingray
Calgary, AB
- Full-time
Leverage a diverse range of media solutions – including radio, programmatic display, programmatic video, connected TV, digital out-of-home, YouTube, search, social, and our proprietary…
Added 2 hours ago
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Assistant Branch Manager
RBC
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 2 hours ago
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Personal Banking Associate Trainee
TD
Duncan, BC
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 2 hours ago
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Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide…
Added 2 hours ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Montreal, QC
- Full-time
As a Commodity Manager, you become an essential contributor to Siemens Energy’s mission of energizing society and accelerating the energy transition. Your work directly supports the…
Added 2 hours ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Oakville, ON
- Full-time
As a Commodity Manager, you become an essential contributor to Siemens Energy’s mission of energizing society and accelerating the energy transition. Your work directly supports the…
Added 2 hours ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
By joining our client, a global leader in power grid technologies, you will drive our customers' shift towards resilient, digital, and energy-efficient infrastructures.
Added 2 hours ago
AC
Engineer, Project
AVI-SPL Canada
Montreal, QC
- Full-time
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We…
Added 2 hours ago
OM
Senior Campaign, Social
Omnicom Media
Toronto, ON
- Full-time
As a Sr Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn,…

Microsoft

Customer Success Account Manager

Calgary, AB, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
3+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive adoption of cloud and AI technologies to ensure measurable value realization.

Requirements

Candidates must possess a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or portfolio management. Professional certifications such as ITIL, PMI, or Prosci are preferred, along with industry-specific experience.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Governance
Risk Management
Solution Delivery
Practice Management
Consulting
Portfolio Management
Technical Expertise
Business Transformation
Orchestration
Customer Advocacy

Visa sponsorship

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Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Governance
Stakeholder Management
Portfolio Management
Consulting
Business Growth
Customer Advocacy
Solution Delivery
Practice Management
Adoption
Risk Management

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