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Added 6 mins ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
…events in a high-quality manner. This includes implementing the sales strategy & tactics to ensure our guests receive quality products and have a wonderful experience that exceeds their…
Added 6 mins ago
CG
Team Lead Part Time
Compass Group Canada
Winnipeg, MB
- $16.98 CAD / hour
- Part-time
Reporting to the General Manager, Tundra Grill & Concessions, the Food Services Team Lead exemplifies exceptional customer service and leads by example. The Team Lead will establish…
Added 6 mins ago
CG
Supervisor Part Time
Compass Group Canada
Winnipeg, MB
- $18.86 CAD / hour
- Part-time
…the restaurant and coffee bar. This includes all aspects of sales strategy & tactics as well as measurements and overall restaurant management, including maintaining a profitable restaurant…
Added 6 mins ago
CG
Unit Manager , Retail Brands
Compass Group Canada
Peterborough, ON
- $50,000 CAD / year
- Full-time
…quality, safety compliance, and client satisfaction. You will lead frontline teams, oversee foodservice operations, manage budgets and inventories, and ensure services are delivered in…
Added 6 mins ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
Compass Group Canada is looking for a high-energy, entrepreneurial sales leader to drive growth across Eastern Canada's mining sector. This is not an account management role. This is a pure…
Added 6 mins ago
CG
Director, Strategic Alliance Group
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead planning and strategy for key accounts, including identifying priorities, managing account focus, and supporting clients through all stages of the partnership lifecycle
Added 6 mins ago
CG
Food Service Supervisor Part Time
Compass Group Canada
Georgetown, ON
- $24.3 CAD / hour
- Part-time
Learn from and assist the Shift Manager to resolve labor relation issues, track and produce reports on weekly inventories, sales revenue, labor and food cost.
Added 6 mins ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $18.5 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 6 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Edwards, ON
- $19.68 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 6 mins ago
CG
Regional Account Manager (Coffee & Vending Services)
Compass Group Canada
Calgary, AB
- Full-time
…customers and clients. You will also support operations to increase sales and…
Added 6 mins ago
CG
Lead Server, Full Time
Compass Group Canada
Vancouver, BC
- $27 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 6 mins ago
T
Account Director
Tru
Toronto, ON
- Full-time
Strategic Lifecycle Planning: Lead Quarterly Business Reviews and develop multi-year marketing and technology roadmaps aligned to measurable client outcomes.
Added 6 mins ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
Responsible for meeting food and labor cost targets; analyze sales data and develop strategies to meet revenue goals
Added 6 mins ago
BR
Assistant Manager - Out Collection EIA
Banana Republic
AB · Edmonton, AB
- Full-time
…for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.…
Added 6 mins ago
CG
Manager, Catering
Compass Group Canada
AB · Edmonton, AB
- Full-time
Job Summary: We are seeking an experienced Manager, Catering to lead catering sales and planning for a fast-paced hockey and special events venue. This role is responsible for managing a…
Added 6 mins ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 6 mins ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Lead strategic sales pursuits valued in the millions of dollars, navigating complex stakeholder groups and competitive procurement processes
Added 36 mins ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
In this role, you will lead, coach and develop a team of advisors, helping them build confidence, strengthen sales capabilities and deliver meaningful outcomes for clients. Through…
Added 36 mins ago
TC
Culinary Management | Kitchen Manager | Assistant Kitchen Manager
The Canadian Brewhouse
Grande Prairie, AB
- Full-time
Schedule effectively based on sales forecasts
Added 36 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 36 mins ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 1 hour ago
N
Enterprise Marketing Campaign Manager - Montreal
Naboo
Montreal, QC
- Full-time
Target accounts and audiences: build and score our target accounts and personas with Sales, using fit, buying signals and the teams already booking with us. Keep one list that Marketing and…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
RB
Branch Manager
Royal Bank of Canada
Medicine Hat, AB
- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 1 hour ago
N
Head of Enterprise Marketing - Canada
Naboo
Montreal, QC
- Full-time
You lead Enterprise Marketing worldwide, with one mission: make Naboo the partner large companies choose for their meetings and events, across teams and countries. Our enterprise…

Microsoft

Customer Success Account Manager

Calgary, AB, Canada

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Experience: 3+ years relevant work experience within customer industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology, cloud, and AI? Do you thrive in complex environments that require leadership, orchestration, and customer advocacy?

As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities, Success Programs, and Success Management Services, you drive coordinated execution and measurable value realization. You proactively manage customer risks, guide governance and delivery rhythms, and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

Responsibilities

Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

Required/minimum qualifications

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
3+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Customer Success Account Manager orchestrates customer outcomes by aligning Microsoft capabilities with strategic business priorities. They lead success planning, manage customer risks, and drive adoption of cloud and AI technologies to ensure measurable value realization.

Requirements

Candidates must possess a Bachelor's or Master's degree in a relevant field combined with 3 to 8 years of experience in customer success, consulting, or portfolio management. Professional certifications such as ITIL, PMI, or Prosci are preferred, along with industry-specific experience.

Skills

Customer Success
Cloud Adoption
AI Transformation
Stakeholder Management
Strategic Planning
Governance
Risk Management
Solution Delivery
Practice Management
Consulting
Portfolio Management
Technical Expertise
Business Transformation
Orchestration
Customer Advocacy

Visa sponsorship

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Keywords

Microsoft
Customer Success
Cloud
AI
Azure
365
ITIL
PMI
Prosci
Digital Transformation
Governance
Stakeholder Management
Portfolio Management
Consulting
Business Growth
Customer Advocacy
Solution Delivery
Practice Management
Adoption
Risk Management

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