Jobs in Canada

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Added 28 days ago
Director of Sales
Patch & Permasearch
Toronto, ON
Cross-Functional Collaboration: Partner with branch operations, pricing, and leadership to ensure seamless service delivery and client retention.
Added 28 days ago
Tax Manager
Patch & Permasearch
Burlington, ON
Our client, a leading independent public accounting firm, is seeking an experienced Tax Manager to join their team in Burlington, Ontario. This is an excellent opportunity for a tax…
Added 28 days ago
Geotechnical Engineer/Project Manager
Leap Recruitment Partners
Ottawa, ON
To be considered for this role, candidates must possess the following:
Added 28 days ago
Sr. Programs & Solutions Manager (Commercial & Corporate Services) - Global Procurement
Roche
Mississauga, ON
…Our purpose is to guide strategic priorities, advance value delivery through solutions and digital excellence, govern compliance, and drive sustainability to deliver continuous improvement…
Added 28 days ago
EE
Project Development Manager
Express Employment Professionals
Toronto, ON
- Up to $115,000 CAD / year
Position Title: Project Development Manager - Sales & Estimating
Added 28 days ago
Retail Assistant Store Manager
Skechers
AB
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Corporate Health, Safety and Environment (HSE) Manager
Phelps Group (Phelps Group)
AB
…for their next Corporate Health, Safety and Environment (HSE) Manager in the Edmonton…
Added 28 days ago
General Manager, Planning & Economic Development
Phelps Group (City of Hamilton)
Hamilton, ON
Reporting to the City Manager, the General Manager, Planning and Economic Development will lead a multi-functional, team-oriented department responsible for helping to shape Hamilton’s…
Added 28 days ago
Project Manager – Engineered Solutions
Phelps Group
Sherwood Park, AB
The Project Manager – Engineered Solutions is responsible for the successful execution of engineering-driven projects involving the optimization, design, and supply of fired and unfired…
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Commissioner, Planning & Building
Phelps Group (City of Mississauga )
Mississauga, ON
Reporting to the City Manager & CAO, the Commissioner of Planning and Building serves as the City's lead executive responsible for city building, placemaking, growth management, development…
Added 28 days ago
Director of Finance
Phelps Group (Hamlet of Gjoa Haven)
NU
…strong governance, responsible financial management, and the delivery of essential services that support community well-being, infrastructure, public safety, recreation, and sustainable…
Added 28 days ago
Platform Engineer - Azure
Myticas Consulting
Canada
…architecture and requirements. Work collaboratively with architects, delivery leads, and application teams to deploy infrastructure, support integrations, resolve issues, and document…
Added 28 days ago
Assistant General Manager
TalentSphere
ON
…industrial production sector, is seeking an Assistant General Manager of Operations to support and scale plant performance across a multi-department facility. This role partners closely…
Added 28 days ago
Mechanical Associate Engineer
TalentSphere
Toronto, ON
The role will have a broad focus encompassing business development, client management, project delivery, project management and leadership. The successful candidate will also be responsible…
Added 28 days ago
Site Superintendent
TalentSphere
ON
You will work closely with the Project Manager and play a key role in delivering small to mid-sized projects in sensitive, operational facilities.
Added 28 days ago
Project Manager
TalentSphere
ON
…teams, contractors, and consultants to ensure smooth project delivery from start to…
Added 28 days ago
Manager – Banking Cloud & Platform Engineering
Myticas Consulting
Toronto, ON
We are seeking a Manager – Banking Cloud & Platform Engineering to help lead complex technology transformation programs within the banking sector.
Added 28 days ago
Link Layer Integration Testing Manager
Myticas Consulting
Ottawa, ON
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 28 days ago
Google Cloud Data & Software Solutions Manager
Myticas Consulting
Toronto, ON
Provide deep technical leadership across Google Cloud Platform (GCP) solutions, architecture, and delivery engagements
Added 28 days ago
Client Dedicated CMC Regulatory Manager/Senior Manager - FDA
Thermo Fisher Scientific
AB
This is a position to lead and execute global CMC regulatory strategy and submissions, ensuring the delivery of high-quality CMC dossiers in full compliance with US & CA regulatory…
Added 28 days ago
Intermediate or Senior Architectural Project Manager
TalentSphere
Toronto, ON
As an Intermediate or Senior Architectural Project Manager, you will play an integral role in the delivery of projects from design development through construction documentation and…
Added 28 days ago
T
Site Superintendent
TalentSphere
Toronto, ON
- $120,000 to $150,000 CAD / year
Develop and maintain project schedules in collaboration with the Project Manager
Added 28 days ago
VP, Client Strategy
Junction Collective
Toronto, ON
They are hiring a VP, Client Strategy to lead their delivery organization as they scale from 15 people to 30+. This is a full-time, remote-first position, with occasional in-person…
Added 28 days ago
Project Manager - Civil
Sphere Recruitment Solutions
Calgary, AB
…role will be overseeing projects up to $20m under a variety of Delivery models with scopes being self…
Added 28 days ago
Assistant Superintendent
Sphere Recruitment Solutions
Calgary, AB
…looking for an Assistant Superintendent to support the successful delivery of wood-frame and concrete mid-rise residential…

Microsoft

Customer Success Account Manager

Toronto, ON, Canada

$52,400 to $87,600 CAD / year

Apply on apply.careers.microsoft.com About employer

Applications open in a new tab.

Job details

Pay: $52,400 to $87,600 CAD / year
Apply by: May 10, 2027
Experience: 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team - one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization - it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The CSAM (IC1) is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.

Working under the direction of senior CSAMs and an M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Executive partnership and execution

Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.

Support agent and Copilot adoption motions across assigned pod accounts.

Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.

Portfolio-level intelligence and preparation

Maintain deep, current account context across the pod’s defined portfolio.

Synthesize account signals into “what’s changed / what matters now”

Detect risks, upcoming deliveries, upcoming milestones, and open threads.

Detect portfolio patterns such as recurring blockers across multiple accounts.

Execution orchestration (not delivery)

Track delivery and milestone progress with partners and CSAs on behalf of senior CSAMs.

Map dependencies across workloads and milestones.

Proactively flag drift before the customer raises it.

Coordinate remediation follow-ups across internal teams.

Reactive signal aggregation

Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.

Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.

Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.

Distill reactive noise into CSAM-ready insights, not raw data.

Operating model

Operate within a pod model covering a shared portfolio of accounts.

Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.

Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.
This role has a requirement for the candidate to be based out of Toronto or Montreal.

Preferred Qualifcations:

0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
Coursework or experience in program management, business operations, or an MBA in progress or completed.
Exposure to enterprise software, cloud platforms, or B2B customer success.
Experience working in pod, squad, or matrixed team structures.
Demonstrated comfort with AI tools and AI-first ways of working.Relocation expenses are not provided as part of this role.

Relocation expenses are not provided as part of this role.

Customer Success Account Mgmt IC1 - The typical base pay range for this role across Canada is CAD $52,400 - CAD $87,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC1 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 52,400 $ CAD à 87,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

More about this job

Responsibilities

The Customer Success Account Manager at Microsoft will complete standard account tasks for a pod of customers under senior guidance, track delivery milestones and risks, and summarize account changes for senior managers. The role also watches support case trends across accounts and chases internal teams on their commitments.

Requirements

Candidates need a Bachelor's degree in a business, social science, psychology or computer science field, or equivalent experience, and must be based in Toronto or Montreal. Preferred: 0 to 2 years of experience in program management, customer operations, technology delivery or analytics, plus comfort with AI tools.

Skills

Customer success
Account management
Copilot
Microsoft Azure
Microsoft 365
AI tools
Portfolio analysis
Risk identification
Milestone tracking
Dependency mapping
Case analysis
Stakeholder coordination
Reporting and synthesis
Program management
Business operations
Analytics
Enterprise software
Cloud platforms
B2B customer success
Written communication

Keywords

Customer Success
Account Manager
Account Management
Customer Success Manager
B2B
Enterprise Software
Cloud
Microsoft Copilot
AI adoption
Agent adoption
Portfolio management
Program management
Business operations
Pod model
Customer support
Milestone tracking
Technology sales
SME&C
Microsoft 365
Azure

Seniority

Entry level

Tools

Copilot

Languages

English
French

Fields of study

Business
Sociology
Psychology
Computer Science

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Work requirements

Jobs in Canada