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Added 2 mins ago
Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
The mandate of this role is to lead the development of any of originations or account management credit risk strategies and ongoing portfolio management for unsecured lending products…
Added 2 mins ago
Public Sector Sales Specialist
Softchoice
Toronto, ON
Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
Added 18 mins ago
(sr) Technology Sales Representative (Burnaby)
Konica Minolta Business Solutions, U.S.A., Inc.
Burnaby, BC
Full-time
As an Account Executive, you will provide professional and ethical representation of Konica Minolta Business Solutions to the office product & services marketplace. You will be a Konica…
Added 18 mins ago
(sr) Technology Sales Representative (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
Full-time
As an Account Executive, you will provide professional and ethical representation of Konica Minolta Business Solutions to the office product & services marketplace. You will be a Konica…
Added 18 mins ago
(sr) Technology Sales Representative (Edmonton)
Konica Minolta Business Solutions, U.S.A., Inc.
AB · Edmonton, Alberta
Full-time
We’re looking for a Senior Account Executive to join our team!
Added 18 mins ago
Director, AI Delivery & Portfolio Management – Global Payments Technology
Royal Bank of Canada
Toronto, ON
Full-time
Establish effective governance processes including status reviews, risk management, issue resolution, and executive reporting that account for payments-specific compliance and operational…
Added 31 mins ago
Senior Principal, Salesforce Digital – Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Contentful. You will partner closely with Canadian market and account leaders, Salesforce, clients, and Slalom’s broader Salesforce Digital leadership to identify opportunities, shape…
Added 32 mins ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
This is a high-impact, enterprise-facing leadership role requiring analytical judgment, strategic thinking, executive communication, change leadership, people development, and
Added 32 mins ago
Account Executive Powerpay, Outbound
Dayforce
Canada
We are seeking a dynamic and results-driven Outbound Sales Account Executive to join our sales team, focusing on the Canadian Small and Medium-Sized Business (SMB) market.
Added 48 mins ago
Junior Account Executive, Carrier & Wholesale
Valley Fiber
Winnipeg, MB · Winkler, MB
Full-time
The Junior Account Executive, Carrier & Wholesale supports the growth and management of relationships with telecommunications carriers, wholesalers, IT service providers, and telecom…
Added 48 mins ago
Finance Manager (Bilingual)
Stantec
NS · Ottawa, NS
Full-time
Prepare monthly, quarterly and year-to-date executive summaries with transparent and concise commentaries and variance analyses to aid leadership in strategic and operational…
Added 48 mins ago
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
$80,000 to $95,000 CAD / year
Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 48 mins ago
Senior IT Consultant and Lead, Client Experience
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
Coordinate with the Account Executive team, engaging in pre-sales activities and meetings with AEs, and contributions to their proposals.
Added 1 hour ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
…programs. As a trusted advisor, you will lead workshops, facilitate executive discussions, develop transformation roadmaps, mentor junior team members, and contribute to Deloitte's SAP…
Added 1 hour ago
Senior Client Partner
Tata Consultancy Services
Calgary, AB
Full-time
…strategic client relationship within the Oil & Gas sector. This executive leadership role is responsible for driving account growth, strengthening C-level relationships, managing…
Added 1 hour ago
Associate Director, Roynat Capital, Commercial Banking, Hospitality - Montreal
Scotiabank
Montreal, QC
…National Hospitality team and is responsible for creating business development opportunities and cultivate a business profile in his/her local market by attending various networking…
Added 1 hour ago
Account Executive
Valsoft Corporation
Remote, Canada
Full-time · Remote
We're looking for an account executive to win new restaurant customers in Vancouver or Calgary, and to run every deal yourself from the first lead to the signed agreement.
Added 1 hour ago
Executive Assistant
KINGSTON ROSS PASNAK LLP
Edmonton, AB
Full-time
As an Executive Assistant you will be a vital member of the Administration Team, reporting to the Director of People Operations and Partners. You will be responsible for taking initiative…
Added 1 hour ago
Pursuit Manager, Buildings
Stantec
Toronto, ON
Full-time
…pursuits across the business, supporting the firm’s business development and growth objectives. Working in close collaboration with the Building’s growth team, sector leaders, account…
Added 1 hour ago
National Business Development Account Executive, Canada West
Markel
Vancouver, BC
Full-time
Reporting to the Senior Vice President, Sales & Marketing, the Business Development Account Executive (BDAE), Canada West is a key member of the Business Development & Marketing Team…
Added 1 hour ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
…architecture, technical leadership, solution design, integration, development guidance, and optimization for complex provincial healthcare…
Added 1 hour ago
Business Development Account Manager (AM) - Western Canada
EHN Canada
Canada
Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 1 hour ago
Cost Control Lead
Turner & Townsend
Toronto, ON
Full-time
Leverage Earned Value Management methodologies to deliver comprehensive analysis and executive reporting that clearly articulates key cost drivers, performance trends, and strategic…
Added 1 hour ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
Coordinate with the Account Executive team, engaging in pre-sales activities and meetings with AEs, and contributions to their proposals.
Added 1 hour ago
Finance Associate
Waabi
Toronto, ON
$100,000 to $125,000 USD / year
Full-time
Manage the Full Year Budget and Forecast: Support budget preparation and oversight, involving the development of annual operating budgets, forecasts, and financial plans. Regularly…

Microsoft

Dynamics 365 CRM Solution Engineer

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Pay: Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

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Original job description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSPs) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs), including CIOs, CTOs, and IT leaders. You will help customers achieve their goals through technical guidance, solution roadmaps, and competitive positioning to secure technical decisions.

Your responsibilities include orchestrating and executing proof of concepts (POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service, Copilot Studio, and AI Agent solutions. You will proactively collaborate with partners early in the sales cycle to accelerate customer success.

You will be part of a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success organizations, enabling you to drive enterprise-wide adoption of Dynamics 365 solutions.

You will secure competitive wins against key competitors in the CRM and customer engagement space, including Salesforce, Oracle, IFS, ServiceNow, Avaya, and Amazon Connect. You will showcase Microsoft's unique differentiation and One Microsoft value proposition while supporting migration and modernization strategies and addressing technical blockers related to Copilot, AI Agents, compliance, privacy, and security.

As a Dynamics 365 CRM Solution Engineer, you will collaborate with Systems Integrator (SI) partners early in the sales cycle to scale technical engagements such as demonstrations, workshops, whiteboarding sessions, and POCs. You will be responsible for increasing Sales and Service business growth through pipeline generation, accelerated deal velocity, and competitive displacement by supporting SSPs in addressing technical proof and validation requirements.

Responsibilities

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives, translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio to address business challenges, demonstrate value, and secure technical decisions.

Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact Center, Field Service, Customer Insights, Copilot Studio, and AI Agents, helping customers envision their future-state business processes.

Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes, validating solution requirements, and defining implementation approaches. Translate findings into detailed technical close plans, including migration strategies to Dynamics 365, recommended migration tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation partners.

Demonstrate Microsoft's differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce, Oracle, IFS, ServiceNow, and Amazon Connect. Anticipate and address technical blockers, including AI-related compliance, privacy, security, and governance concerns. Drive proof-based differentiation through architecture sessions, pilot deployments, and business value demonstrations that position Dynamics 365 as the preferred platform.

Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs), ISVs, FastTrack, and strategic partners to support complex demonstrations, POCs, solution design activities, and co-innovation engagements that strengthen customer outcomes and sales success.

Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes, adoption milestones, and success metrics. Drive early adoption of high-value consumption-based capabilities, including Copilot Studio and Dynamics 365 AI Agents, by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.

Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads, enabling effective engagement with both executive business stakeholders and technical audiences.

Share insights, best practices, and competitive learnings with the broader Solution Engineering community to accelerate field readiness, improve execution, and scale successful approaches across the organization.

Serve as a technical thought leader by delivering enablement content, conducting architecture deep dives, and contributing to readiness events such as Community Calls, Field Advisory Boards, and Solution Engineering forums. Provide guidance on identifying, developing, and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.

Qualifications

Required/Minimum Qualifications

Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience; OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience; OR
- 5+ years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.

Additional or Preferred Qualifications

6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
4+ years of experience with cloud, hybrid, or on-premises infrastructure, architecture design, migrations, industry standards, and technology management.
Relevant certifications may include Microsoft 365, Power BI, Azure Architecture and Development, Cloud Platform Technologies, Information Security, and Enterprise Architecture.
Experience in solution pre-sales for business applications, SaaS solutions, or similar enterprise technology platforms.
Experience leading complex business application sales pursuits requiring orchestration of large, geographically dispersed virtual teams, including industry specialists, solution experts, partners, and account teams.
Demonstrated expertise in solution-selling best practices, including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying, expanding, and accelerating solution opportunities
Understanding of commercial cloud offerings, including Microsoft Dynamics 365, competing CRM and customer engagement platforms, and related technology ecosystems.

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Solution Engineer will lead AI transformation engagements by owning the technical win strategy and guiding customers through Dynamics 365 CRM solutions. Responsibilities include conducting envisioning workshops, executing proof of concepts, and collaborating with partners to drive enterprise-wide adoption.

Requirements

Candidates must have a Bachelor's or Master's degree in Computer Science or IT, combined with at least 3 to 5 years of technical pre-sales or consulting experience. Proficiency in cloud infrastructure, business application sales, and the ability to engage with C-suite executives are essential.

Skills

Dynamics 365
CRM
Artificial Intelligence
Technical Pre-sales
Solution Architecture
Cloud Computing
Copilot Studio
Business Process Transformation
Consultative Selling
Stakeholder Management
Proof of Concept
Enterprise Software
Migration Strategy
Technical Demonstration
Customer Service
Field Service

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
CRM
Artificial Intelligence
Copilot Studio
Salesforce
Oracle
ServiceNow
Cloud Platform
SaaS
Technical Pre-sales
Solution Engineering
Business Decision Makers
Technical Decision Makers
Proof of Concept
Migration Strategy
Customer Insights
Field Service
Contact Center
Enterprise Architecture
Consultative Selling
Digital Transformation
AI Agents
Systems Integrator
Microsoft 365
Azure
Power BI
Information Security
Governance
Compliance
Privacy

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