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Added 56 mins ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 1 hour ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 1 hour ago
OR
Account Consultant (Sales & Marketing) + Signing Bonus - North York
OSL Retail Services
Toronto, ON · North York, ON
- Full-time
Expert in time management, evaluating priorities, and accomplishing goals
Added 1 hour ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 1 hour ago
J
Data Analyst, Business Intelligence - Entry Level
Jobright.ai
Canada
- Full-time
…do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level…
Added 1 hour ago
E
Senior Financial Accountant
EY
Toronto, ON
- Full-time
Stakeholder Engagement: Serve as a trusted point of contact for internal and external stakeholders, addressing accounting inquiries and providing expert guidance.
Added 1 hour ago
S
Beauty Advisor - Part Time
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 2 hours ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…activities across multiple specialties and services. Leveraging expert clinical knowledge, critical thinking, and professional judgment, the Clinical Coordinator serves as a key liaison…
Added 2 hours ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…activities across multiple specialties and services. Leveraging expert clinical knowledge, critical thinking, and professional judgment, the Clinical Coordinator serves as a key liaison…
Added 3 hours ago
S
Beauty Advisor - Flex
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 3 hours ago
S
Operations Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 4 hours ago
JE
Sales And Service Specialist
JJ Elevate Accounting Solutions Inc.
Charlottetown, PE
- Contract
…while receiving intelligent financial insights and optional expert assistance. Our mission is to make tax and financial management simpler, smarter, and more accessible for individuals and…
Added 4 hours ago
AN
Senior Software Engineer, Linux Kernel
Arista Networks
Vancouver, BC
- Full-time
…innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an…
Added 4 hours ago
AN
BIOS Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
…innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an…
Added 4 hours ago
AN
Senior/Lead Software Engineer, Layer1
Arista Networks
Vancouver, BC
- Full-time
…innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an…
Added 5 hours ago
E
Principal Product Manager - Identity Threat Detection and Response
Elastic
Canada
- Full-time
…Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and…
Added 5 hours ago
M
Security Engineer II - Identity and Access Management
Marqeta
Remote, Canada
- Full-time
- Remote
…Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators…
Added 5 hours ago
S
Operations Lead - Full Time
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- $22.2 to $26.1 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 6 hours ago
Director, Water and Wastewater Infrastructure Management
Region of Waterloo
Kitchener, ON
Added 6 hours ago
IB
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company…
Added 6 hours ago
J
Haulage Coordinator
J-AAR
London, ON
- Full-time
“This posting is for a new vacancy, and artificial intelligence may be used at one or more stages of our recruitment process (for example, to help screen a
Added 6 hours ago
SC
Wireless Sales Consultant
Staples Canada
Calgary, AB
- Full-time
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 6 hours ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Richmond Hill, ON
- $19.7 to $23.2 CAD / hour
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 6 hours ago
S
Beauty Advisor - Part Time
sephora.com
Langford, BC
- $19.85 to $24.8 CAD / hour
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 6 hours ago
S
Beauty Advisor - Full Time
sephora.com
Thunder Bay, ON
- $18.2 to $21.4 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…

Microsoft

Dynamics 365 CRM Solution Engineer

Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSPs) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs), including CIOs, CTOs, and IT leaders. You will help customers achieve their goals through technical guidance, solution roadmaps, and competitive positioning to secure technical decisions.

Your responsibilities include orchestrating and executing proof of concepts (POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service, Copilot Studio, and AI Agent solutions. You will proactively collaborate with partners early in the sales cycle to accelerate customer success.

You will be part of a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success organizations, enabling you to drive enterprise-wide adoption of Dynamics 365 solutions.

You will secure competitive wins against key competitors in the CRM and customer engagement space, including Salesforce, Oracle, IFS, ServiceNow, Avaya, and Amazon Connect. You will showcase Microsoft's unique differentiation and One Microsoft value proposition while supporting migration and modernization strategies and addressing technical blockers related to Copilot, AI Agents, compliance, privacy, and security.

As a Dynamics 365 CRM Solution Engineer, you will collaborate with Systems Integrator (SI) partners early in the sales cycle to scale technical engagements such as demonstrations, workshops, whiteboarding sessions, and POCs. You will be responsible for increasing Sales and Service business growth through pipeline generation, accelerated deal velocity, and competitive displacement by supporting SSPs in addressing technical proof and validation requirements.

Responsibilities

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives, translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio to address business challenges, demonstrate value, and secure technical decisions.

Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact Center, Field Service, Customer Insights, Copilot Studio, and AI Agents, helping customers envision their future-state business processes.

Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes, validating solution requirements, and defining implementation approaches. Translate findings into detailed technical close plans, including migration strategies to Dynamics 365, recommended migration tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation partners.

Demonstrate Microsoft's differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce, Oracle, IFS, ServiceNow, and Amazon Connect. Anticipate and address technical blockers, including AI-related compliance, privacy, security, and governance concerns. Drive proof-based differentiation through architecture sessions, pilot deployments, and business value demonstrations that position Dynamics 365 as the preferred platform.

Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs), ISVs, FastTrack, and strategic partners to support complex demonstrations, POCs, solution design activities, and co-innovation engagements that strengthen customer outcomes and sales success.

Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes, adoption milestones, and success metrics. Drive early adoption of high-value consumption-based capabilities, including Copilot Studio and Dynamics 365 AI Agents, by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.

Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads, enabling effective engagement with both executive business stakeholders and technical audiences.

Share insights, best practices, and competitive learnings with the broader Solution Engineering community to accelerate field readiness, improve execution, and scale successful approaches across the organization.

Serve as a technical thought leader by delivering enablement content, conducting architecture deep dives, and contributing to readiness events such as Community Calls, Field Advisory Boards, and Solution Engineering forums. Provide guidance on identifying, developing, and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.

Qualifications

Required/Minimum Qualifications

Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience; OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience; OR
- 5+ years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.

Additional or Preferred Qualifications

6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
4+ years of experience with cloud, hybrid, or on-premises infrastructure, architecture design, migrations, industry standards, and technology management.
Relevant certifications may include Microsoft 365, Power BI, Azure Architecture and Development, Cloud Platform Technologies, Information Security, and Enterprise Architecture.
Experience in solution pre-sales for business applications, SaaS solutions, or similar enterprise technology platforms.
Experience leading complex business application sales pursuits requiring orchestration of large, geographically dispersed virtual teams, including industry specialists, solution experts, partners, and account teams.
Demonstrated expertise in solution-selling best practices, including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying, expanding, and accelerating solution opportunities
Understanding of commercial cloud offerings, including Microsoft Dynamics 365, competing CRM and customer engagement platforms, and related technology ecosystems.

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

The Solution Engineer will lead AI transformation engagements by owning the technical win strategy and guiding customers through Dynamics 365 CRM solutions. They are responsible for orchestrating proof of concepts, envisioning workshops, and collaborating with partners to drive enterprise-wide adoption of AI-powered business applications.

Requirements

Candidates must possess a Bachelor's or Master's degree in Computer Science or a related field, combined with at least 3 to 5 years of technical pre-sales or consulting experience. Proficiency in cloud infrastructure, CRM platforms, and consultative selling methodologies is required to effectively engage with executive stakeholders.

Skills

Dynamics 365
CRM
Artificial Intelligence
Solution Engineering
Technical Pre-sales
Cloud Computing
Copilot Studio
AI Agents
Salesforce
Solution Architecture
Business Process Transformation
Stakeholder Management
Proof of Concept
Technical Consulting
Enterprise Software
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
CRM
Artificial Intelligence
Copilot Studio
Cloud Platform
SaaS
Solution Engineering
Pre-sales
Technical Consulting
Salesforce
Oracle
ServiceNow
Azure
Power BI
Enterprise Architecture
Digital Transformation
Business Process
Customer Insights
Field Service
Contact Center
AI Agents
Systems Integrator
Technical Win Strategy
Proof of Concept
Consultative Selling
Governance
Compliance
Security
Privacy
Migration Strategy

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