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Added 10 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation…
Added 10 hours ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
…leaders to identify opportunities, manage supply risks, and support growth in the automotive electrical…
Added 10 hours ago
NS
Clinical Nurse Educator - Community Site
Nova Scotia Health Authority
Hunts Point, NS
- Full-time
…assessment, implementation, planning evaluation and supportive application of existing and new clinical knowledge to support the translation of knowledge to practice. The Clinical Nurse…
Added 10 hours ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
Provision and support servers and related infrastructure in Amazon Web Services while monitoring application, database, network, storage and infrastructure performance.
Added 10 hours ago
NB
CHIEF DEVELOPER FULLSTACK - PYTHON
National Bank of Canada
Montreal, QC
- Full-time
A career as a Full Stack Developer on the Information Technology Delivery – Capital Markets team at National Bank means acting as a specialist in software development and cloud solutions.…
Added 10 hours ago
NB
Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
collaboratively to meet short turnaround times and effectively support the
Added 10 hours ago
NB
LEAD PYTHON DEVELOPER – IT TREASURY PLATFORMS
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Python Chief Principal Developer in the Treasury IT team at National Bank means acting as a hands-on technical leader for modern technology platforms. This job allows you…
Added 10 hours ago
Q
Machine Learning Engineer, Frameworks & Performance (New Grad to Principal level)
Qualcomm
Markham, ON
- Full-time
Added 10 hours ago
NE
Global Director of Impact & Knowledge Management
New Energy Nexus
Remote, Canada
- Full-time
- Remote
Overseeing the implementation of the global framework across the network, providing strategic guidance and hands-on support to chapter and program.
Added 10 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
Lead or support discovery sessions to understand client objectives, FSC-specific operational needs, user journeys, and measurable outcomes.
Added 11 hours ago
SA
Substitute Educational Assistant
St Albert Public School Division
St. Albert, AB
- Full-time
…(EA) - means you work on a flexible, non-permanent basis to support students with diverse learning, behavioral, physical, or medical needs when regular staff members are absent or extra…
Added 11 hours ago
AH
Registered Nurse
Alberta Health Services
Canmore, AB
- Temporary
…Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP)…
Added 11 hours ago
AH
Instructor
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…development and continuing education. The CNE provides educational support for nurses, support staff, patients and families. They are responsible for delivery of programs based on…
Added 11 hours ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
…recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also…
Added 11 hours ago
AH
Pharmacist I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…assist with special access or investigational drug therapies and support pharmacy operations through mentorship of new staff, precepting students, and providing guidance to Pharmacy…
Added 11 hours ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Regular Full-Time position will work within a supervisory team to support patient food service at the Royal Alexandra Hospital in Edmonton. The PFS Supervisor provides direction to…
Added 11 hours ago
AH
Licensed Practical Nurse - Medical Assessment Unit
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…in a variety of settings. The LPN’s practice encompasses the application of nursing knowledge, skills and judgment to assess patient needs and provides nursing care, which is reflective of…
Added 11 hours ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
…through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of Project Management, you’ll work closely with clients and our…
Added 11 hours ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or…
Added 12 hours ago
C
AI Architect
Coforge
Canada
- Contract
…enterprise-grade, AI-enhanced software engineering platform that improves developer productivity, code quality, and engineering…
Added 12 hours ago
DG
Co-op, Privately Held Business Group [Winter 2027]
Doane Grant Thornton LLP
Waterloo, ON
- Temporary
…Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to…
Added 12 hours ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 12 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 12 hours ago
PH
Registered Practical Nurse (RPN)
ParaMed Home Health Care
Sault Ste. Marie, ON
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 12 hours ago
SA
Registered Nurse – Women’s & Children’s Health – Maternity- Temporary Part Time
Sault Area Hospital
Sault Ste. Marie, ON
- Part-time
…intrapartum care, immediate postpartum care, breastfeeding support, infant care and care following perinatal loss. This position contributes to ensuring there is a safe environment for…

Microsoft

Dynamics 365 CRM Solution Engineer

Calgary, AB, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Ottawa, ON, Canada
Toronto, ON, Canada

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSPs) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs), including CIOs, CTOs, and IT leaders. You will help customers achieve their goals through technical guidance, solution roadmaps, and competitive positioning to secure technical decisions.

Your responsibilities include orchestrating and executing proof of concepts (POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service, Copilot Studio, and AI Agent solutions. You will proactively collaborate with partners early in the sales cycle to accelerate customer success.

You will be part of a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success organizations, enabling you to drive enterprise-wide adoption of Dynamics 365 solutions.

You will secure competitive wins against key competitors in the CRM and customer engagement space, including Salesforce, Oracle, IFS, ServiceNow, Avaya, and Amazon Connect. You will showcase Microsoft's unique differentiation and One Microsoft value proposition while supporting migration and modernization strategies and addressing technical blockers related to Copilot, AI Agents, compliance, privacy, and security.

As a Dynamics 365 CRM Solution Engineer, you will collaborate with Systems Integrator (SI) partners early in the sales cycle to scale technical engagements such as demonstrations, workshops, whiteboarding sessions, and POCs. You will be responsible for increasing Sales and Service business growth through pipeline generation, accelerated deal velocity, and competitive displacement by supporting SSPs in addressing technical proof and validation requirements.

Responsibilities

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives, translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio to address business challenges, demonstrate value, and secure technical decisions.

Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact Center, Field Service, Customer Insights, Copilot Studio, and AI Agents, helping customers envision their future-state business processes.

Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes, validating solution requirements, and defining implementation approaches. Translate findings into detailed technical close plans, including migration strategies to Dynamics 365, recommended migration tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation partners.

Demonstrate Microsoft's differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce, Oracle, IFS, ServiceNow, and Amazon Connect. Anticipate and address technical blockers, including AI-related compliance, privacy, security, and governance concerns. Drive proof-based differentiation through architecture sessions, pilot deployments, and business value demonstrations that position Dynamics 365 as the preferred platform.

Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs), ISVs, FastTrack, and strategic partners to support complex demonstrations, POCs, solution design activities, and co-innovation engagements that strengthen customer outcomes and sales success.

Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes, adoption milestones, and success metrics. Drive early adoption of high-value consumption-based capabilities, including Copilot Studio and Dynamics 365 AI Agents, by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.

Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads, enabling effective engagement with both executive business stakeholders and technical audiences.

Share insights, best practices, and competitive learnings with the broader Solution Engineering community to accelerate field readiness, improve execution, and scale successful approaches across the organization.

Serve as a technical thought leader by delivering enablement content, conducting architecture deep dives, and contributing to readiness events such as Community Calls, Field Advisory Boards, and Solution Engineering forums. Provide guidance on identifying, developing, and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.

Qualifications

Required/Minimum Qualifications

Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience; OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience; OR
- 5+ years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.

Additional or Preferred Qualifications

6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
4+ years of experience with cloud, hybrid, or on-premises infrastructure, architecture design, migrations, industry standards, and technology management.
Relevant certifications may include Microsoft 365, Power BI, Azure Architecture and Development, Cloud Platform Technologies, Information Security, and Enterprise Architecture.
Experience in solution pre-sales for business applications, SaaS solutions, or similar enterprise technology platforms.
Experience leading complex business application sales pursuits requiring orchestration of large, geographically dispersed virtual teams, including industry specialists, solution experts, partners, and account teams.
Demonstrated expertise in solution-selling best practices, including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying, expanding, and accelerating solution opportunities
Understanding of commercial cloud offerings, including Microsoft Dynamics 365, competing CRM and customer engagement platforms, and related technology ecosystems.

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Lead AI transformation engagements by owning the technical win strategy and providing deep CRM domain expertise for Dynamics 365 solutions. Orchestrate proof of concepts, envisioning workshops, and technical demonstrations to secure technical decisions and drive enterprise-wide adoption.

Requirements

Requires a Bachelor's or Master's degree in Computer Science or a related field, combined with 3-5+ years of technical pre-sales or consulting experience. Candidates must demonstrate expertise in cloud infrastructure, business application sales, and the ability to orchestrate complex technical engagements.

Skills

Dynamics 365 CRM
Artificial Intelligence
Solution Engineering
Technical Pre-sales
Cloud Architecture
Copilot Studio
AI Agents
Consultative Selling
Business Process Transformation
Technical Demonstrations
Proof of Concept
Stakeholder Management
Competitive Positioning
SaaS Solutions
Enterprise Architecture
Migration Strategy

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
CRM
Artificial Intelligence
Copilot Studio
AI Agents
Salesforce
Oracle
ServiceNow
Cloud Computing
SaaS
Solution Engineering
Pre-sales
Technical Consulting
Proof of Concept
Business Process
Customer Service
Field Service
Azure
Power BI
Enterprise Architecture
Migration
Governance
Security
Compliance
Consultative Selling
Systems Integrator
Digital Transformation
Technical Win Strategy
Stakeholder Engagement
Value-based Selling

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