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Added 8 hours ago
SG
Senior Automation Engineer
Socomec Group
Brampton, ON
- Full-time
Socomec is seeking a Senior Automation Engineer to join our Energy Storage Systems (ESS) R&D team. This role will focus on the development, integration, testing, and commissioning of…
Added 8 hours ago
SG
Software/Firmware Development Engineer
Socomec Group
Brampton, ON
- Full-time
All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI‑based systems are used to make decisions in the…
Added 8 hours ago
SG
Electrical Engineer
Socomec Group
Brampton, ON
- Full-time
…and standards-compliant solutions. This role supports both Engineer-to-Order (ETO) and Configure-to-Order (CTO) activities through electrical design development in E-Plan, technical…
Added 8 hours ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
…from technology concepts and overall system architecture and applications to integration with the customer system overarching electrical, electrochemical, and automation areas. This…
Added 8 hours ago
P
Senior Cloud Engineer
Paymentus
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
The Cloud Engineer is responsible for supporting, monitoring and tooling of Cloud deployments. The Cloud Engineer works closely with the Development and QA teams to produce reliable and…
Added 8 hours ago
ML
AI Engineer
MACHINE LEARNING TECHNOLOGIES LLC
Toronto, ON
- Full-time
Design, architect, and build scalable Gen AI solutions, including LLM pipelines, Agentic, MCP, Graph/RAG architectures, prompt-based applications, and emerging technologies.
Added 8 hours ago
A
Process Engineering Team Lead
AtkinsRéalis
Toronto, ON
- Full-time
Professional Engineer designation (P.Eng.) in Ontario, or eligibility to obtain registration with Professional Engineers Ontario.
Added 9 hours ago
Senior Data Platform Engineer
The Canada Life Assurance Company
London, ON · Toronto, ON
Are you a Senior Data Platform Engineer professional focused on platform administration, operations and support, have strong Leadership and Communication skills who is looking for a…
Added 9 hours ago
VG
Director, Manufacturing Operations (North America)
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
…more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment,…
Added 10 hours ago
C
Senior Presales Engineer
ChapsVision
Montreal, QC
- Full-time
…augmentent les capacités humaines, facilitent la création d’applications sans programmation et exécutent des tâches complexes afin d’atteindre de nouveaux niveaux de productivité et…
Added 10 hours ago
AM
Systems Design Engineer 2
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for a dynamic, energetic Systems Design Engineer to join our growing team. Hands on technical role to drive both Out of Band and In Band System Management testing. These…
Added 10 hours ago
K
Consultant, Cybersecurity
KPMG
Calgary, AB
- Full-time
…operating systems, firewalls, network devices, databases, and applications…
Added 10 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and…
Added 10 hours ago
LC
Engineer - Program Manager
Linamar Corporation
Guelph, ON
- Full-time
The Engineer – Program Manager Position is responsible for independently working as a
Added 11 hours ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
…acting as a specialist in supporting financial risk management applications and their underlying infrastructure. This job allows you to have a positive impact on our organization through…
Added 11 hours ago
CH
Structures AME
CHC Helicopter
Petawawa, ON
- Full-time
Are you a skilled Aircraft Maintenance Engineer with strong troubleshooting abilities, excellent attention to detail, and a hands-on approach to aircraft maintenance?
Added 11 hours ago
NB
LEAD PYTHON DEVELOPER – IT TREASURY PLATFORMS
National Bank of Canada
Montreal, QC
- Full-time
Analyze business needs and design, build, test, deploy, and support applications, integrations, services, and data-processing capabilities.
Added 11 hours ago
Q
Machine Learning Engineer, Frameworks & Performance (New Grad to Principal level)
Qualcomm
Markham, ON
- Full-time
…are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or…
Added 12 hours ago
SC
Conventional Signalling Director
SYSTRA Canada
Toronto, ON
- Full-time
Licensed Professional Engineer (P.Eng.) in good standing with Professional Engineers Ontario (PEO).
Added 12 hours ago
WI
Drainage Engineer / EIT / Designer
WSP in Canada
Calgary, AB
- Full-time
This role is ideal for an engineer looking to deepen their technical expertise while gaining exposure to complex, multidisciplinary infrastructure projects. You’ll work alongside…
Added 12 hours ago
T
Senior QA Engineer- ETL & API
Teqfocus
Toronto, ON
- Contract
We are seeking a hands-on Senior QA Engineer with strong functional and automated API testing capabilities, coupled with expertise in data validation, ETL processes, and Master Data…
Added 12 hours ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
Build and qualify a balanced pipeline of consulting, engineering, design, program management, owner’s engineer, construction-phase and advisory opportunities across the mine life cycle.
Added 13 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…December 2026 or May 2027 and has an interest in being a Sales Engineer. The role will be part time in the…
Added 13 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
You've designed enough buildings to know what good looks like. Now you want to be the engineer the team checks with - engineer of record on the harder projects, reviewing others' work and…
Added 13 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
You've designed enough buildings to know what good looks like. Now you want to be the engineer the team checks with - engineer of record on the harder projects, reviewing others' work and…

Microsoft

Dynamics 365 CRM Solution Engineer

Calgary, AB, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Ottawa, ON, Canada
Toronto, ON, Canada

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSPs) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs), including CIOs, CTOs, and IT leaders. You will help customers achieve their goals through technical guidance, solution roadmaps, and competitive positioning to secure technical decisions.

Your responsibilities include orchestrating and executing proof of concepts (POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service, Copilot Studio, and AI Agent solutions. You will proactively collaborate with partners early in the sales cycle to accelerate customer success.

You will be part of a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success organizations, enabling you to drive enterprise-wide adoption of Dynamics 365 solutions.

You will secure competitive wins against key competitors in the CRM and customer engagement space, including Salesforce, Oracle, IFS, ServiceNow, Avaya, and Amazon Connect. You will showcase Microsoft's unique differentiation and One Microsoft value proposition while supporting migration and modernization strategies and addressing technical blockers related to Copilot, AI Agents, compliance, privacy, and security.

As a Dynamics 365 CRM Solution Engineer, you will collaborate with Systems Integrator (SI) partners early in the sales cycle to scale technical engagements such as demonstrations, workshops, whiteboarding sessions, and POCs. You will be responsible for increasing Sales and Service business growth through pipeline generation, accelerated deal velocity, and competitive displacement by supporting SSPs in addressing technical proof and validation requirements.

Responsibilities

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives, translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio to address business challenges, demonstrate value, and secure technical decisions.

Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact Center, Field Service, Customer Insights, Copilot Studio, and AI Agents, helping customers envision their future-state business processes.

Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes, validating solution requirements, and defining implementation approaches. Translate findings into detailed technical close plans, including migration strategies to Dynamics 365, recommended migration tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation partners.

Demonstrate Microsoft's differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce, Oracle, IFS, ServiceNow, and Amazon Connect. Anticipate and address technical blockers, including AI-related compliance, privacy, security, and governance concerns. Drive proof-based differentiation through architecture sessions, pilot deployments, and business value demonstrations that position Dynamics 365 as the preferred platform.

Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs), ISVs, FastTrack, and strategic partners to support complex demonstrations, POCs, solution design activities, and co-innovation engagements that strengthen customer outcomes and sales success.

Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes, adoption milestones, and success metrics. Drive early adoption of high-value consumption-based capabilities, including Copilot Studio and Dynamics 365 AI Agents, by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.

Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads, enabling effective engagement with both executive business stakeholders and technical audiences.

Share insights, best practices, and competitive learnings with the broader Solution Engineering community to accelerate field readiness, improve execution, and scale successful approaches across the organization.

Serve as a technical thought leader by delivering enablement content, conducting architecture deep dives, and contributing to readiness events such as Community Calls, Field Advisory Boards, and Solution Engineering forums. Provide guidance on identifying, developing, and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.

Qualifications

Required/Minimum Qualifications

Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience; OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience; OR
- 5+ years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.

Additional or Preferred Qualifications

6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
4+ years of experience with cloud, hybrid, or on-premises infrastructure, architecture design, migrations, industry standards, and technology management.
Relevant certifications may include Microsoft 365, Power BI, Azure Architecture and Development, Cloud Platform Technologies, Information Security, and Enterprise Architecture.
Experience in solution pre-sales for business applications, SaaS solutions, or similar enterprise technology platforms.
Experience leading complex business application sales pursuits requiring orchestration of large, geographically dispersed virtual teams, including industry specialists, solution experts, partners, and account teams.
Demonstrated expertise in solution-selling best practices, including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying, expanding, and accelerating solution opportunities
Understanding of commercial cloud offerings, including Microsoft Dynamics 365, competing CRM and customer engagement platforms, and related technology ecosystems.

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Lead AI transformation engagements by owning the technical win strategy and providing deep CRM domain expertise for Dynamics 365 solutions. Orchestrate proof of concepts, envisioning workshops, and technical demonstrations to secure technical decisions and drive enterprise-wide adoption.

Requirements

Requires a Bachelor's or Master's degree in Computer Science or a related field, combined with 3-5+ years of technical pre-sales or consulting experience. Candidates must demonstrate expertise in cloud infrastructure, business application sales, and the ability to orchestrate complex technical engagements.

Skills

Dynamics 365 CRM
Artificial Intelligence
Solution Engineering
Technical Pre-sales
Cloud Architecture
Copilot Studio
AI Agents
Consultative Selling
Business Process Transformation
Technical Demonstrations
Proof of Concept
Stakeholder Management
Competitive Positioning
SaaS Solutions
Enterprise Architecture
Migration Strategy

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
CRM
Artificial Intelligence
Copilot Studio
AI Agents
Salesforce
Oracle
ServiceNow
Cloud Computing
SaaS
Solution Engineering
Pre-sales
Technical Consulting
Proof of Concept
Business Process
Customer Service
Field Service
Azure
Power BI
Enterprise Architecture
Migration
Governance
Security
Compliance
Consultative Selling
Systems Integrator
Digital Transformation
Technical Win Strategy
Stakeholder Engagement
Value-based Selling

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