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Added 11 mins ago
7
Store Crew
7-Eleven
New Westminster, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 11 mins ago
OC
Junior Analyst, Retail Sales & Replenishment
Options Consulting Solutions
Brampton, ON
- Full-time
Develop replenishment recommendations based on sales velocity, inventory levels, lead times, and seasonal demand.
Added 11 mins ago
QM
Représentant des ventes internes / Inside Sales Representative
Quantum Management Services Ltd.
Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
An international leader in industrial products is seeking an Inside Sales Representative to join their team at the Saint-Laurent branch. This is a great opportunity to join a stable and…
Added 11 mins ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
You will work closely with Marketing and Sales to improve targeting, campaigns and team productivity. The ideal candidate enjoys solving problems, testing new approaches and turning useful…
Added 11 mins ago
VT
Business Development - Transportation & Logistics
VM Talent Partners
Montreal, QC
- Full-time
For the Senior candidate, the opportunity to eventually build and lead their own sales team.
Added 11 mins ago
MM
Sales & Inventory Analyst – Walmart & McKesson
M.C.P. McCaughey Consumer Products Management Inc.
Burlington, ON
- Full-time
Working with the Sales Team Lead, you will independently investigate performance trends, bring solutions to the table and own follow-through with Walmart counterparts and internal teams.…
Added 11 mins ago
Senior Mechanical Product Design Engineering Specialist
Trudell Medical Group
London, ON
Lead and contribute to design reviews, using expertise to enhance outcomes and ensure robust designs
Added 11 mins ago
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical Group
London, ON
Lead and/or advise on multiple different invention disclosures including for new technologies or systems
Added 11 mins ago
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Workforce Transformation Manager (HR Transformation)
PwC
Ottawa, ON
- Full-time
Lead a variety of HR engagements covering topics that include but not limited to HR Strategy, Payroll Strategy & Transformation, Organization Design, Function Effectiveness and Design, HR…
Added 11 mins ago
Manager, Web Development and Digital Experience (1-Year - Maternity Leave Contract)
Blue Ant Media Inc.
Toronto, ON
Lead digital experiences across B2B and B2C platforms, including corporate sites, sales, microsites and screening platforms, and consumer-facing sites for content discovery, marketing, and…
Added 11 mins ago
QR
Gestionnaire du développement des affaires – Solutions d’éclairage Canada
Quincaillerie Richelieu
Montreal, QC
- Full-time
Added 11 mins ago
JI
Flooring Associate
J.D. Irving, Limited
St. John's, NL
- Part-time
…the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping…
Added 27 mins ago
AI GTM and Automation Specialist
Zondera
Waterloo, ON
You will work closely with Marketing and Sales to improve targeting, campaigns and team productivity. The ideal candidate enjoys solving problems, testing new approaches and turning useful…
Added 27 mins ago
RE
Senior Accountant
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Maintain audit schedules and lead sheets for assigned areas throughout the year, and respond to auditor requests promptly with minimal rework.
Added 27 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
Always demonstrate the values of the company and lead by example
Added 27 mins ago
MAC Southcentre - Key Holder Part Time - Calgary, AB
Estée Lauder Companies
Calgary, AB
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 27 mins ago
CU
Sales Development Representative
Coface USA
Pointe-Claire, QC
- $65,000 to $75,000 CAD / year
We are seeking motivated and ambitious early-career Sales Development Representatives (SDRs) to help drive pipeline growth for our Trade Credit Insurance (TCI) business across the U.S.
Added 27 mins ago
GardaWorld - French Customer Service - Edmonton
GardaWorld
Edmonton, AB
Report To: Customer Experience Team Lead & Customer Experience Manager
Added 41 mins ago
B
Sales Manager - SaaS (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
We are seeking a results-driven Sales Manager – SaaS to lead and develop our sales team while driving revenue growth across the North American market. This role combines hands-on sales…
Added 41 mins ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
…projects. You will also gain experience in customer service, sales, purchasing, operations, inventory management, credit, and other areas of the profit…
Added 41 mins ago
ZC
Engineering Lead
Zaya Care
Toronto, ON
- Full-time
As the Engineering Lead at Zaya, you will own the company’s codebase and technical infrastructure. You’ll be accountable for the architecture, quality, reliability, and long-term…
Added 41 mins ago
IC
Trade Compliance & Logistics Manager
IDEX Corporation
Waterloo, ON
- Full-time
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we…
Added 56 mins ago
Business Intelligence Analyst, Google Cloud Support
Google
Waterloo, ON
Experience supporting data-driven sales operations, consulting, or program management and strategic cross-functional BI initiatives in a cloud business.
Added 56 mins ago
Solution Architect III, Platform, FSI, Google Cloud
Google
Toronto, ON
Experience driving the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
Added 56 mins ago
Platform Solution Architect III, Google Cloud
Google
Calgary, AB · Vancouver, BC
As a Platform Solution Architect, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and…

Microsoft

Dynamics 365 CRM Solution Engineer

Calgary, AB, Canada
Edmonton, AB, Canada
Vancouver, BC, Canada
Ottawa, ON, Canada
Toronto, ON, Canada

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year. · Full-time

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Job details

Pay: Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSPs) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs), including CIOs, CTOs, and IT leaders. You will help customers achieve their goals through technical guidance, solution roadmaps, and competitive positioning to secure technical decisions.

Your responsibilities include orchestrating and executing proof of concepts (POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service, Copilot Studio, and AI Agent solutions. You will proactively collaborate with partners early in the sales cycle to accelerate customer success.

You will be part of a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success organizations, enabling you to drive enterprise-wide adoption of Dynamics 365 solutions.

You will secure competitive wins against key competitors in the CRM and customer engagement space, including Salesforce, Oracle, IFS, ServiceNow, Avaya, and Amazon Connect. You will showcase Microsoft's unique differentiation and One Microsoft value proposition while supporting migration and modernization strategies and addressing technical blockers related to Copilot, AI Agents, compliance, privacy, and security.

As a Dynamics 365 CRM Solution Engineer, you will collaborate with Systems Integrator (SI) partners early in the sales cycle to scale technical engagements such as demonstrations, workshops, whiteboarding sessions, and POCs. You will be responsible for increasing Sales and Service business growth through pipeline generation, accelerated deal velocity, and competitive displacement by supporting SSPs in addressing technical proof and validation requirements.

Responsibilities

Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to understand business priorities and objectives, translating them into a compelling solution vision. Leverage deep expertise in Dynamics 365 Sales & Service applications including Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio to address business challenges, demonstrate value, and secure technical decisions.

Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact Center, Field Service, Customer Insights, Copilot Studio, and AI Agents, helping customers envision their future-state business processes.

Lead Proof of Concept (POC) engagements for high-priority scenarios by documenting outcomes, validating solution requirements, and defining implementation approaches. Translate findings into detailed technical close plans, including migration strategies to Dynamics 365, recommended migration tooling, key milestones, and risk mitigation strategies to support successful handoff to SI and implementation partners.

Demonstrate Microsoft's differentiated value in AI-powered CRM and business process solutions to secure technical wins against competitors such as Salesforce, Oracle, IFS, ServiceNow, and Amazon Connect. Anticipate and address technical blockers, including AI-related compliance, privacy, security, and governance concerns. Drive proof-based differentiation through architecture sessions, pilot deployments, and business value demonstrations that position Dynamics 365 as the preferred platform.

Leverage the Microsoft partner ecosystem to extend and scale solution delivery throughout the sales cycle. Collaborate with Systems Integrators (SIs), ISVs, FastTrack, and strategic partners to support complex demonstrations, POCs, solution design activities, and co-innovation engagements that strengthen customer outcomes and sales success.

Partner closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize measurable value from their Dynamics 365 investments. Establish deployment success plans that include agreed-upon business outcomes, adoption milestones, and success metrics. Drive early adoption of high-value consumption-based capabilities, including Copilot Studio and Dynamics 365 AI Agents, by capturing usage intent during the pre-sales process and incorporating it into the Technical Close Plan.

Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within established timelines. Achieve and maintain Level 200 proficiency in consultative selling methodologies and Level 400 expertise across core Dynamics 365 workloads, enabling effective engagement with both executive business stakeholders and technical audiences.

Share insights, best practices, and competitive learnings with the broader Solution Engineering community to accelerate field readiness, improve execution, and scale successful approaches across the organization.

Serve as a technical thought leader by delivering enablement content, conducting architecture deep dives, and contributing to readiness events such as Community Calls, Field Advisory Boards, and Solution Engineering forums. Provide guidance on identifying, developing, and winning Dynamics 365 opportunities while helping elevate the technical capabilities of peers and stakeholders.

Qualifications

Required/Minimum Qualifications

Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience; OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience; OR
- 5+ years of technical pre-sales or technical consulting experience; OR
- Equivalent experience.

Additional or Preferred Qualifications

6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
4+ years of experience with cloud, hybrid, or on-premises infrastructure, architecture design, migrations, industry standards, and technology management.
Relevant certifications may include Microsoft 365, Power BI, Azure Architecture and Development, Cloud Platform Technologies, Information Security, and Enterprise Architecture.
Experience in solution pre-sales for business applications, SaaS solutions, or similar enterprise technology platforms.
Experience leading complex business application sales pursuits requiring orchestration of large, geographically dispersed virtual teams, including industry specialists, solution experts, partners, and account teams.
Demonstrated expertise in solution-selling best practices, including:
- Customer discovery and needs assessment
- Building and executing differentiated solution strategies
- Value-based selling
- Competitive positioning
- Identifying, expanding, and accelerating solution opportunities
Understanding of commercial cloud offerings, including Microsoft Dynamics 365, competing CRM and customer engagement platforms, and related technology ecosystems.

Solution Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Responsibilities

Lead AI transformation engagements by owning the technical win strategy and providing deep CRM domain expertise for Dynamics 365 solutions. Orchestrate proof of concepts, envisioning workshops, and technical demonstrations to secure technical decisions and drive enterprise-wide adoption.

Requirements

Requires a Bachelor's or Master's degree in Computer Science or a related field, combined with 3-5+ years of technical pre-sales or consulting experience. Candidates must demonstrate expertise in cloud infrastructure, business application sales, and the ability to orchestrate complex technical engagements.

Skills

Dynamics 365 CRM
Artificial Intelligence
Solution Engineering
Technical Pre-sales
Cloud Architecture
Copilot Studio
AI Agents
Consultative Selling
Business Process Transformation
Technical Demonstrations
Proof of Concept
Stakeholder Management
Competitive Positioning
SaaS Solutions
Enterprise Architecture
Migration Strategy

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
CRM
Artificial Intelligence
Copilot Studio
AI Agents
Salesforce
Oracle
ServiceNow
Cloud Computing
SaaS
Solution Engineering
Pre-sales
Technical Consulting
Proof of Concept
Business Process
Customer Service
Field Service
Azure
Power BI
Enterprise Architecture
Migration
Governance
Security
Compliance
Consultative Selling
Systems Integrator
Digital Transformation
Technical Win Strategy
Stakeholder Engagement
Value-based Selling

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