Dispatch Manager
- Concord, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Description
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team while ensuring exceptional service, operational efficiency, and safe, compliant transportation operations.
What We Offer:
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team
At Midland, we’re not just moving freight - we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.
Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.
Let’s drive success together.
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team while ensuring exceptional service, operational efficiency, and safe, compliant transportation operations.
What We Offer:
- Competitive compensation package
- Flexible health, drug, dental, and vision benefits
- RRSP matching program
- Employee & Family Assistance Program
- Health & Wellness reimbursement program
- Three weeks of vacation
- Maternity leave top-up program
- Opportunities for growth and advancement across Midland Transport and the J.D. Irving group of companies
- A dynamic, safety-focused and team-oriented work environment
- Lead and oversee the terminal's 24/7 dispatch operation, ensuring service, safety, and operational objectives are achieved.
- Supervise, coach, develop, and schedule dispatch personnel while fostering a culture of accountability and continuous improvement.
- Manage daily pickup and delivery operations to ensure customer commitments are met efficiently and cost effectively.
- Optimize driver, equipment, and route utilization to maximize productivity and achieve budget and service targets.
- Monitor key operational KPIs including on-time performance, service levels, equipment utilization, and labor costs.
- Ensure compliance with all transportation regulations, Hours of Service requirements, safety standards, and company policies.
- Collaborate with Customer Service, Dock Operations, Sales, and Linehaul teams to deliver an exceptional customer experience.
- Oversee staffing plans, vacation scheduling, and resource allocation to ensure operational coverage.
- Support employee performance management activities, including coaching, development planning, and performance reviews.
- Investigate operational challenges, identify process improvements, and implement solutions that improve service, efficiency, and customer satisfaction.
- 5+ years of transportation dispatch experience.
- 3+ years of leadership experience in transportation, logistics, or a related operational environment.
- Strong knowledge of dispatch operations, fleet utilization, transportation regulations, and safety requirements.
- Proven ability to lead teams in a fast-paced, customer-focused environment.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, organizational, and time management abilities.
- Proficiency with Microsoft Office applications.
- Experience with transportation management systems and AS400 is considered an asset.
- Post-secondary education in Business, Logistics, Transportation, or a related field is considered an asset.
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team
At Midland, we’re not just moving freight - we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.
Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.
Let’s drive success together.
More about this job
Responsibilities
Lead the terminal’s 24/7 dispatch operation, managing and developing dispatch staff while ensuring safe, compliant, efficient pickup and delivery services. Optimize drivers, equipment, routes, staffing, and operational performance, and collaborate across teams to meet customer commitments and improve service.
Requirements
Requires at least five years of transportation dispatch experience and three years of leadership experience in transportation, logistics, or a related operational environment. Candidates should have strong knowledge of dispatch, fleet utilization, regulations, and safety, along with communication, analytical, organizational, and decision-making skills; Microsoft Office proficiency is required, while transportation management system and AS400 experience and related post-secondary education are assets.
Skills
- Dispatch Operations
- Team Leadership
- Fleet Utilization
- Route Optimization
- Transportation Regulations
- Hours of Service Compliance
- Safety Compliance
- Operational KPI Monitoring
- Staff Scheduling
- Performance Management
- Customer Service
- Analytical Skills
- Problem-Solving
- Decision-Making
- Microsoft Office
Benefits
- Flexible Health, Drug, Dental, and Vision Benefits
- RRSP Matching Program
- Employee and Family Assistance Program
- Health and Wellness Reimbursement Program
- Three Weeks of Vacation
- Maternity Leave Top-Up Program
- Growth and Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Dispatch
- Transportation
- Logistics
- Fleet Utilization
- Pickup and Delivery
- Route Optimization
- Hours of Service
- Transportation Regulations
- Safety Standards
- Operational KPIs
- On-Time Performance
- Equipment Utilization
- Labor Costs
- Customer Service
- Staff Scheduling
- Resource Allocation
- Performance Reviews
- Continuous Improvement
- Microsoft Office
- AS400
- Terminal Operations
- Linehaul
- Dock Operations