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Added 14 mins ago
PC
Investment Analyst
People Corporation
Toronto, ON · ON - PC Sheppard - Toronto
- Full-time
Identify performance trends, material manager changes, and areas requiring further review or discussion.
Added 14 mins ago
D
Manager, Analytics and Artificial Intelligence, Internal Audit
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
In a context where data, advanced analytics and artificial intelligence (AI) are key drivers of internal audit performance and transformation, you will help develop the Desjardins Group…
Added 14 mins ago
TP
Digital Marketing Lead
Turning Point Brands Canada
Laval, QC
- Full-time
Hands-on with Meta Ads Manager, Google Ads and GA4, plus Klaviyo (or equivalent) and Shopify. Comfortable pulling and reconciling data across ad platforms and analytics
Added 14 mins ago
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Manager, Analytics CAM
CIBC
Vancouver, BC · Toronto, ON
- Full-time
As a member of CIBC’s team, the Manager, CAM (Client Account Management) Analytics is responsible for supporting the delivery of advanced consulting advice in data analytics in collections…
Added 14 mins ago
C
Paid Media Coordinator (Ad Ops)
Cineplex
Toronto, ON
- Full-time
…Commerce, Film, LBE and more. Reporting directly to the Sr. Manager, Paid Media, you'll drive impactful media performance. If you're passionate about media strategy and thrive in a…
Added 14 mins ago
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Senior Manager, SCM Operations Category Management
Cenovus Energy
Calgary, AB
- Full-time
The Senior Manager, SCM Operations Category Management position is an exciting leadership opportunity to lead strategic sourcing, contracting and category management across Cenovus assets.…
Added 14 mins ago
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Intraday Liquidity Manager
BMO
Toronto, ON · FCP
- Full-time
The role combines intraday liquidity risk management, forecasting, monitoring, analytics, reporting, business engagement, and operating-model development. You will provide recommendations…
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Manager - Finance, FP&A
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Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 14 mins ago
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Corporate Real Estate Business Advisor
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Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 14 mins ago
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Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…Operating at the intersection of healthcare, technology, data, and analytics, we are changing how clinical research is conducted, how care is delivered, and how patients experience it, with…
Added 29 mins ago
AM
Intermediate Data Support Analyst
AGF Management
Toronto, ON
- Full-time
…system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to…
Added 29 mins ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
On behalf of our client, Ganong Bros Ltd, we are looking for an experienced Senior Manager, Planning to join their team, supporting the continued growth and evolution of their supply chain…
Added 29 mins ago
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Account Manager
Fiserv
Mississauga, ON
- Full-time
4+ years of experience using Salesforce and CRM analytics.
Added 29 mins ago
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Senior Product Manager, Ad Audiences
eBay
Toronto, ON
- Full-time
As the Senior Product Manager, Ad Audiences you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
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Added 29 mins ago
Investment Analyst / Senior Investment Analyst – Private & Public Markets
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Toronto, ON · North York, Ontario
Our client is a registered Investment Fund Manager (IFM), Portfolio Manager (PM), and Exempt Market Dealer (EMD). In this role, you will lead comprehensive qualitative and quantitative due…
Added 29 mins ago
Senior Demand Planner - Service Parts
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Richmond Hill, ON
Develop and maintain dashboards, reporting tools, and analytics to improve planning visibility and decision-making.
Added 29 mins ago
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Senior Financial Analyst – FP&A, Fuel
Alimentation Couche-Tard
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- Internship
Reporting to the Senior Manager, Fuel Finance, you will deliver accurate financial insights, improve reporting, and contribute to the development of planning and performance management…
Added 29 mins ago
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UKG Specialist
Kensington Health
Toronto, ON
- Full-time
…platform. This role ensures accurate data entry, reporting, and analytics to support HR operations and decision-making across the organization. The UKG Specialist will serve as the first…
Added 29 mins ago
AS
Program Management Office Analyst
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Toronto, ON
- Full-time
Perform other duties as assigned by the Manager, Infrastructure Program Delivery.
Added 29 mins ago
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Senior Information Management Specialist
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Toronto, ON
- Contract
…organizational requirements and at the discretion of the Hiring…
Added 29 mins ago
TI
Program Manager-Retail Banking
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Toronto, ON
- Contract
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Added 29 mins ago
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Trade Development and Analytics Manager
Nextleaf Solutions (CSE:OILS) (OTCQB:OILFF)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We're looking for a Manager, Trade Development & Analytics to join our Sales & Marketing team.
Added 43 mins ago
1
Marketing Technology Lead Developer
1-800-GOT-JUNK?
Vancouver, BC · Toronto, ON
- Full-time
Analytics & Growth Stack Integration: Maintain seamless data flow between front-end web properties and backend marketing solutions (Google Tag Manager, HubSpot, Salesforce, etc.), ensuring…
Added 43 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…

Midnight Marketing

Account Manager

Canada

Salary: $70,000 CAD · Full-time

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Job details

Pay: Salary: $70,000 CAD
Job type: Full-time
Experience: 4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Posting language: English
Posted: Oct 26, 2026

Original job description

Reports to: Customer Success Manager

Salary: $70,000 CAD

ROLE OVERVIEW

The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign planning through execution oversight, relationship management, retention, and long-term account growth.

You are responsible for ensuring every client has a clear marketing direction. You set the strategy, direct your Marketing Coordinators on execution, and are the primary point of accountability for the quality and consistency of everything that leaves your pod.

This is an autonomous role requiring excellent judgment, strong leadership, and the ability to make confident decisions in ambiguous situations. You act independently within your authority, escalate appropriately when needed, and operate with a mindset of consistency over urgency.

You lead a team of Marketing Coordinators who execute on the deliverables you direct. Their people development and management sits with the People & Culture Manager; your responsibility is their day-to-day work direction, briefing, and quality control.

WHAT YOU'LL DO

Client communication & relationship management

Serve as the primary point of contact for your assigned client portfolio, owning the relationship, communication cadence, and client experience end to end.
Review and sign off on Monday/Friday recap emails and all client-facing communications before they are sent; own all additional client communication directly.
Ensure all client communications are replied to within one hour, either directly or by delegating to the relevant MC.
Lead all strategic client calls; delegate agenda preparation and asset approval calls to MCs as appropriate with clear briefing.
Conduct monthly KPI and analytic reviews with clients, presenting performance insights and optimization recommendations.
Onboard new clients smoothly, setting clear expectations and strong working rhythms from day one.
Monitor client satisfaction, engagement, and account health continuously, gathering feedback and addressing risks before clients notice them.
Resolve routine issues independently within your authority; escalate matters involving retention risk, scope, pricing, contracts, major delivery failures, or resource constraints promptly and with a clear summary, actions taken, and recommendation.
Identify upsell, expansion, and retention opportunities and flag them to the Director of Client Services.

Campaign strategy & planning

Own campaign strategy and planning documentation for all accounts in your portfolio, ensuring every client has a clear and current marketing direction.
Book and lead brainstorms as needed; translate client business goals into actionable marketing initiatives with clear deliverables.
Create and complete campaign mapping and pitches, including mapping all campaign deliverables and writing task overviews for MCs to brief internal teams.
Lead client strategy pitches, presenting recommendations confidently and connecting deliverables back to larger campaign objectives.
Set client and internal deadlines for all tasks, creating posting calendars and ensuring campaign schedules are realistic and tracked.
Collaborate with Growth specialists when deeper expertise is required; ensure every recommendation aligns with the client's goals, budget, and long-term vision.
Review campaign performance proactively and bring optimization recommendations to clients before they ask.

Execution oversight & MC direction

Run a daily morning standup with your MCs: MC presents their plan for the day, you reprioritize as needed, bottlenecks are addressed, and client feedback is discussed.
Direct MCs on all execution tasks, ensuring briefs are clear, deadlines are understood, and quality expectations are explicit.
For more complex deliverables (Brand Assessment, Web, 3D, SEO/paid ads, Shoots), take a more active role in task briefing and QC given the higher stakes and technical requirements.
Conduct a final QC review of all assets before client review, ensuring output is accurate, complete, on-brand, and aligned with the approved brief.
Coach MCs through client situations and execution challenges, holding them accountable while maintaining trust and confidence.
Identify workflow inefficiencies within your pod and remove barriers that slow execution; create systems that improve consistency over time.
Provide regular feedback that builds MC confidence, communication skills, and performance; celebrate wins and flag performance concerns to the People & Culture Manager when appropriate.
Approve MC PTO and manage vacation planning to ensure client accounts are covered.

Internal tools, resources & escalation

Ensure project management tools are up to date across your portfolio with full visibility into timelines, statuses, priorities, approvals, etc.

Conduct a weekly check that freelance budgets are on track.

Coordinate with department leads (Growth, Podcasts, Creative, Web & Brand) to initiate large-scale or cross-department projects, ensuring alignment and resource availability.

Pull in additional resources (leaders, specialists) for client calls or challenging project involvement as needed.

Request client estimates for out-of-scope projects

Help resolve freelance issues or assigning bottlenecks and escalate as needed.

Flag client concerns to leadership with proposed solutions

Verify that all services included in each client's monthly package are being delivered, including paid ads, SEO, and 3D where applicable.

Ensure AI tools and the Midnight Slack agent are actively leveraged across your pod to support efficiency.

Contribute to process improvements and share learnings with the broader AM team.

WHAT SUCCESS LOOKS LIKE

Clients trust your recommendations, feel engaged and excited to work with Midnight, and relationships continue to strengthen over time.
Problems are identified and addressed before clients notice them; communication is proactive rather than reactive.
Your MCs feel supported, organized, and confident; they have clear priorities, complete briefs, and timely feedback, and preventable blockers are addressed promptly.
Campaign work is consistently aligned with client business goals, brand requirements, and agreed scope.
Project systems are accurate, current, and require no chasing from leadership; risks are identified early and acted upon.
Your portfolio operates with consistency rather than urgency; client workflows become simpler and more efficient over time.
Material risks are escalated with a clear summary, actions already taken, and a recommendation - never just a problem.

WHAT YOU BRING

Experience

4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Experience leading strategic client conversations and presenting recommendations with confidence.
Experience coaching or directing junior team members, holding them accountable while supporting their growth.
Strong understanding of digital marketing and campaign planning across social, paid, SEO, and content channels.

Skills & approach

Exceptional written and verbal communication; able to manage difficult conversations, set expectations clearly, and maintain healthy client relationships.
Strong organizational and project management skills across a large, multi-client portfolio with competing priorities.
Sound strategic judgment, including the ability to translate client objectives into actionable recommendations and involve Growth when deeper expertise is required.
Client-obsessed, highly accountable, and calm under pressure; you operate with empathy and firmness in equal measure.
Naturally proactive, curious, and always looking for better ways of working; comfortable making independent decisions and navigating ambiguity.
Comfortable leveraging AI tools and the Midnight Slack agent to build efficient systems and improve output quality.
Strong written and verbal communication in English; comfortable working in the CST time zone.

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, overseeing campaign strategy, and ensuring the quality of deliverables. They also provide daily direction and quality control for a team of Marketing Coordinators.

Requirements

Candidates must have at least 4 years of experience in an agency or client-facing marketing role with a proven track record of managing multiple accounts. Strong strategic judgment, leadership skills, and proficiency in digital marketing channels are required.

Skills

Account management
Strategic planning
Digital marketing
Campaign management
Team leadership
Project management
Data analysis
KPI tracking
Communication
Problem solving
Quality control
Strategic thinking
Mentoring
AI tools
Budget management

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Marketing
Client Services
Campaign Strategy
Digital Marketing
SEO
Paid Ads
Social Media
Content Strategy
Project Management
KPIs
Analytics
Onboarding
Retention
Upselling
Agency
Leadership
Quality Control
AI Tools
Slack
Brand Assessment
Web Development
3D
Brainstorming
Client Communication
Strategic Planning
Marketing Coordinators
Workflow Optimization
Budgeting
Performance Reviews

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