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Added 51 mins ago
J
Senior Product Manager - LPO & Analytics
Jobgether
Canada
- Full-time
As a Senior Product Manager, you will lead two strategically important product portfolios: Location Performance Optimization (LPO) and Analytics, with a primary focus on building…
Added 51 mins ago
J
Senior Product Management Director
Jobgether
Canada
- Full-time
As Senior Product Management Director, you will define and lead the product strategy across AI innovation, product-led growth, and next-generation AI search capabilities. Reporting directly…
Added 1 hour ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 2 hours ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Supervises the delivery and administration of the directly operated licensed Home Child Care Program and Resource Consultant Program. Monitoring caseload sizes and workflow, referrals for…
Added 2 hours ago
NR
Finance Education & Communication Advisor
Niagara Region
ON · Niagara, ON
- Full-time
…conducting learning needs assessments, design, development, delivery program evaluation, project manages tasks, and fosters change readiness while promoting a learning organization aligned…
Added 3 hours ago
ID
Senior Vice President (SVP) – Client Partner
Intellect Design Arena Ltd
Vancouver, BC
- $240,000 to $260,000 CAD / year
- Full-time
We are seeking a high-caliber, strategic Senior Vice President (SVP) – Client Partner to lead and scale our Canadian sales team focused on the Credit Union and Mid-Market Bank cluster in…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 6 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
…worldwide, and we are actively investing in our technology and data platforms to build new revenue-generating solutions powered by open-source, big data, cloud, and emerging AI…
Added 6 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
The security delivery support clients in managing their Security Operations and protecting their environments to mitigate security risks (e.g., insider and external threats, intentional and…
Added 6 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 7 hours ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
We are seeking an experienced GIS Director to lead and expand GIS capabilities across North America. This senior leadership opportunity is ideal for a strategic and technically strong…
Added 11 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…(strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and…
Added 11 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
…worldwide, and we are actively investing in our technology and data platforms to build new revenue-generating solutions powered by open-source, big data, cloud, and emerging AI…
Added 11 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Own technical delivery. Lead configuration, deployment, integration, and data pipeline activities for assigned client workstreams from requirements through OAT and production.
Added 12 hours ago
M
Privacy Counsel and Data Protection Officer
Mecka.ai
Richmond Hill, ON
- $150,000 to $180,000 USD / year
- Full-time
In your capacity as Data Protection Officer, you will independently advise the company on its data protection obligations, monitor compliance, and act as the lead point of contact for data…
Added 17 hours ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
…skills, and the ability to take ownership from design through delivery. You collaborate across roles, mentor teammates, and help teams make pragmatic technical decisions that lead to…
Added 18 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 19 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Data and AI Engineer, you will lead the delivery and support of data and AI products that address business needs and contribute to measurable outcomes. You will work closely…
Added 19 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
BMO is seeking a senior technology professional to lead the design, development, and delivery of enterprise-grade applications. In this hands-on leadership role, you will guide teams…
Added 22 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
We Will Be Data Driven – System Thinking – Entrepreneurial.
Added 22 hours ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
Serve as the day-to-day lead for our media agency, managing briefs, campaign flighting, asset delivery, budget allocations, timelines, and performance against agreed KPIs.
Added 23 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
We Will Be Data Driven – System Thinking – Entrepreneurial.
Added 1 day ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
…balance is how our values show up - in how we work, how we lead, and what we…
Added 1 day ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 day ago
Staff Product Manager, Risk
Stripe
Toronto, ON
As a Staff Product Manager on the Risk team, you will lead cross-Risk and cross-Stripe initiatives that fundamentally change how Stripe and our users manage risk. You will identify the most…

Midnight Marketing

Account Manager

Canada

Salary: $70,000 CAD · Full-time

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Job details

Pay: Salary: $70,000 CAD
Job type: Full-time
Experience: 4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Posting language: English
Posted: Oct 26, 2026

Original job description

Reports to: Customer Success Manager

Salary: $70,000 CAD

ROLE OVERVIEW

The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign planning through execution oversight, relationship management, retention, and long-term account growth.

You are responsible for ensuring every client has a clear marketing direction. You set the strategy, direct your Marketing Coordinators on execution, and are the primary point of accountability for the quality and consistency of everything that leaves your pod.

This is an autonomous role requiring excellent judgment, strong leadership, and the ability to make confident decisions in ambiguous situations. You act independently within your authority, escalate appropriately when needed, and operate with a mindset of consistency over urgency.

You lead a team of Marketing Coordinators who execute on the deliverables you direct. Their people development and management sits with the People & Culture Manager; your responsibility is their day-to-day work direction, briefing, and quality control.

WHAT YOU'LL DO

Client communication & relationship management

Serve as the primary point of contact for your assigned client portfolio, owning the relationship, communication cadence, and client experience end to end.
Review and sign off on Monday/Friday recap emails and all client-facing communications before they are sent; own all additional client communication directly.
Ensure all client communications are replied to within one hour, either directly or by delegating to the relevant MC.
Lead all strategic client calls; delegate agenda preparation and asset approval calls to MCs as appropriate with clear briefing.
Conduct monthly KPI and analytic reviews with clients, presenting performance insights and optimization recommendations.
Onboard new clients smoothly, setting clear expectations and strong working rhythms from day one.
Monitor client satisfaction, engagement, and account health continuously, gathering feedback and addressing risks before clients notice them.
Resolve routine issues independently within your authority; escalate matters involving retention risk, scope, pricing, contracts, major delivery failures, or resource constraints promptly and with a clear summary, actions taken, and recommendation.
Identify upsell, expansion, and retention opportunities and flag them to the Director of Client Services.

Campaign strategy & planning

Own campaign strategy and planning documentation for all accounts in your portfolio, ensuring every client has a clear and current marketing direction.
Book and lead brainstorms as needed; translate client business goals into actionable marketing initiatives with clear deliverables.
Create and complete campaign mapping and pitches, including mapping all campaign deliverables and writing task overviews for MCs to brief internal teams.
Lead client strategy pitches, presenting recommendations confidently and connecting deliverables back to larger campaign objectives.
Set client and internal deadlines for all tasks, creating posting calendars and ensuring campaign schedules are realistic and tracked.
Collaborate with Growth specialists when deeper expertise is required; ensure every recommendation aligns with the client's goals, budget, and long-term vision.
Review campaign performance proactively and bring optimization recommendations to clients before they ask.

Execution oversight & MC direction

Run a daily morning standup with your MCs: MC presents their plan for the day, you reprioritize as needed, bottlenecks are addressed, and client feedback is discussed.
Direct MCs on all execution tasks, ensuring briefs are clear, deadlines are understood, and quality expectations are explicit.
For more complex deliverables (Brand Assessment, Web, 3D, SEO/paid ads, Shoots), take a more active role in task briefing and QC given the higher stakes and technical requirements.
Conduct a final QC review of all assets before client review, ensuring output is accurate, complete, on-brand, and aligned with the approved brief.
Coach MCs through client situations and execution challenges, holding them accountable while maintaining trust and confidence.
Identify workflow inefficiencies within your pod and remove barriers that slow execution; create systems that improve consistency over time.
Provide regular feedback that builds MC confidence, communication skills, and performance; celebrate wins and flag performance concerns to the People & Culture Manager when appropriate.
Approve MC PTO and manage vacation planning to ensure client accounts are covered.

Internal tools, resources & escalation

Ensure project management tools are up to date across your portfolio with full visibility into timelines, statuses, priorities, approvals, etc.

Conduct a weekly check that freelance budgets are on track.

Coordinate with department leads (Growth, Podcasts, Creative, Web & Brand) to initiate large-scale or cross-department projects, ensuring alignment and resource availability.

Pull in additional resources (leaders, specialists) for client calls or challenging project involvement as needed.

Request client estimates for out-of-scope projects

Help resolve freelance issues or assigning bottlenecks and escalate as needed.

Flag client concerns to leadership with proposed solutions

Verify that all services included in each client's monthly package are being delivered, including paid ads, SEO, and 3D where applicable.

Ensure AI tools and the Midnight Slack agent are actively leveraged across your pod to support efficiency.

Contribute to process improvements and share learnings with the broader AM team.

WHAT SUCCESS LOOKS LIKE

Clients trust your recommendations, feel engaged and excited to work with Midnight, and relationships continue to strengthen over time.
Problems are identified and addressed before clients notice them; communication is proactive rather than reactive.
Your MCs feel supported, organized, and confident; they have clear priorities, complete briefs, and timely feedback, and preventable blockers are addressed promptly.
Campaign work is consistently aligned with client business goals, brand requirements, and agreed scope.
Project systems are accurate, current, and require no chasing from leadership; risks are identified early and acted upon.
Your portfolio operates with consistency rather than urgency; client workflows become simpler and more efficient over time.
Material risks are escalated with a clear summary, actions already taken, and a recommendation - never just a problem.

WHAT YOU BRING

Experience

4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Experience leading strategic client conversations and presenting recommendations with confidence.
Experience coaching or directing junior team members, holding them accountable while supporting their growth.
Strong understanding of digital marketing and campaign planning across social, paid, SEO, and content channels.

Skills & approach

Exceptional written and verbal communication; able to manage difficult conversations, set expectations clearly, and maintain healthy client relationships.
Strong organizational and project management skills across a large, multi-client portfolio with competing priorities.
Sound strategic judgment, including the ability to translate client objectives into actionable recommendations and involve Growth when deeper expertise is required.
Client-obsessed, highly accountable, and calm under pressure; you operate with empathy and firmness in equal measure.
Naturally proactive, curious, and always looking for better ways of working; comfortable making independent decisions and navigating ambiguity.
Comfortable leveraging AI tools and the Midnight Slack agent to build efficient systems and improve output quality.
Strong written and verbal communication in English; comfortable working in the CST time zone.

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, overseeing campaign strategy, and ensuring the quality of deliverables. They also provide daily direction and quality control for a team of Marketing Coordinators.

Requirements

Candidates must have at least 4 years of experience in an agency or client-facing marketing role with a proven track record of managing multiple accounts. Strong strategic judgment, leadership skills, and proficiency in digital marketing channels are required.

Skills

Account management
Strategic planning
Digital marketing
Campaign management
Team leadership
Project management
Data analysis
KPI tracking
Communication
Problem solving
Quality control
Strategic thinking
Mentoring
AI tools
Budget management

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Marketing
Client Services
Campaign Strategy
Digital Marketing
SEO
Paid Ads
Social Media
Content Strategy
Project Management
KPIs
Analytics
Onboarding
Retention
Upselling
Agency
Leadership
Quality Control
AI Tools
Slack
Brand Assessment
Web Development
3D
Brainstorming
Client Communication
Strategic Planning
Marketing Coordinators
Workflow Optimization
Budgeting
Performance Reviews

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