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Added 3 mins ago
OH
Senior Project Manager, Program Initiatives
Ontario Health
Toronto, ON
- Full-time
Reporting to the Director, OBSP, OLSP, Initiatives and Systems Delivery, you will partner with internal teams, collaborators, contractors, and vendors to deliver timely, high-quality…
Added 3 mins ago
UO
Administration and Projects Specialist
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
This position reports to the Director, Pensions. Works collaboratively with colleagues and peers within the PAO. The position also works with external vendors and service providers as…
Added 3 mins ago
UO
Communications Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Coordinates the creation and delivery of communications materials to support events, workshops, and engagement initiatives.
Added 4 mins ago
ES
Director of Engineering & Technical Services
Engineering Search Firm Inc.
Hanover, ON
- Full-time
Reporting to the VP of Operations, the Director of Engineering & Technical Services is responsible for leading Technical Services and Product Development, ensuring projects are delivered on…
Added 4 mins ago
BI
Programming Manager
BOS Innovations Inc.
London, ON
- Full-time
…role oversees departmental resources, technical performance, project delivery, and employee development while driving continuous improvement in programming standards, processes, and…
Added 4 mins ago
CA
Executive Director, Industry Relations
Canadian Automobile Dealers Association - CADA
ON · Ontario, Canada
- Full-time
Reporting to the President & CEO, the Executive Director, Industry Relations will represent dealer interests in discussions with automobile manufacturers and industry stakeholders. You will…
Added 4 mins ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
…strategies before resource needs affect client onboarding or delivery and maintains the integrity of BIMM’s resourcing data, forecasts, and workforce…
Added 19 mins ago
GT
Electrical CAD Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Advanced Development, the Electrical CAD Designer will be responsible for developing electrical drawings for our underwater acoustic systems. In this role, you…
Added 19 mins ago
GT
Electrical Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Advanced Development, the Electrical Engineer will play a key role in advancing new technologies and systems that support innovation and progress. This position…
Added 19 mins ago
C
Director, Workplace Strategy
CIBC
Toronto, ON
- Full-time
…portfolio, including flagship and enterprise environments. As a Director, Workplace Strategy, you’ll lead the evolution, translation, and implementation of CIBC’s Global Workplace…
Added 19 mins ago
A
Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
We are seeking a Director, Clinical Development Change & Transformation Lead to drive the change management and adoption work that turns Evinova's solutions into new ways of working across…
Added 34 mins ago
S
Manager, Program Controls
Seaspan
North Vancouver, BC
- Full-time
…providing oversight, governance, and continuous improvement of project controls across all programs. This role manages a team of approximately 5-6 professionals and supports Program…
Added 48 mins ago
HP
Asst Managing Editor (12 month fixed contract) (Toronto Hybrid)
HarperCollins Publishers
Toronto, ON
- Other
Reports to: Director, Publishing Operations, Managing Editorial
Added 48 mins ago
XC
Directeur(trice) des opérations // Director of operations
XNRGY Climate Systems
Longueuil, QC
- Full-time
Reporting to the Site Director, the Director of Operations is responsible for the management, coordination, and optimization of production, logistics, and planning activities at the…
Added 48 mins ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
Bechtel Infrastructure is working in a Delivery Partner role within an integrated team with the customer organization for a Subway Project in Toronto, Ontario. The project scope includes…
Added 1 hour ago
BS
Assistant Director, IT Services
Burnaby School District - SD41
Burnaby, BC
- Contract
The Assistant Director acts as a key liaison between Information Technology Services, schools, administrative departments, and external partners. The position provides leadership for the…
Added 1 hour ago
KI
Senior Project Manager
KAPP Infrastructure Inc.
Vaughan, ON
- $120,000 to $160,000 CAD / year
- Full-time
…all geographies throughout Ontario and includes traditional project delivery as well as alternative modes such as Design-Build (DB), Construction Management (CM), Progressive Design-Build…
Added 1 hour ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
…involving retention risk, scope, pricing, contracts, major delivery failures, or resource constraints promptly and with a clear summary, actions taken, and…
Added 1 hour ago
SL
Promoter- Cultural Safety
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
Reporting to the Director of Anishinaabewaadiziwin, the Cultural Safety Promoter will support the promotion of cultural safety education, anti-racism, and inclusive practices throughout…
Added 2 hours ago
NY
Manager, Marketing & Communications
North York General Foundation
Toronto, ON
- Full-time
Reporting to the Director, Marketing & Communications, the Manager, Marketing & Communications is the marketing lead for the Foundation's events portfolio, which will be the primary focus…
Added 2 hours ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Lead multi-million-dollar projects and programs throughout the complete project lifecycle, from opportunity development, proposal preparation, contract award, engineering, procurement,…
Added 2 hours ago
ME
Chief Financial Officer (Construction & Manufacturing)
Morson Edge (Canada)
Vancouver, BC
- Full-time
Work hand-in-hand with the CEO/MD across strategy, execution and delivery, including the ramp-up of new manufacturing and production facilities
Added 2 hours ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · D'Iorio Hall
- Full-time
…vivarium, procedural, and surgical space. Reporting to the Senior Director, Animal Care and Veterinary Services, the incumbent is accountable for the operational leadership and management…
Added 2 hours ago
O
Associate Director, Process Engineering
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…OMERS. As part of the Data and Technology team, the Associate Director, Process Engineering will lead the Process Engineering practice while driving complex, high-impact transformations…
Added 2 hours ago
NC
Manager, Security Programs and Governance
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Security Programs and Governance provides portfolio leadership, strategic program direction and enterprise…

Midnight Marketing

Account Manager

Canada

Salary: $70,000 CAD · Full-time

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Job details

Pay: Salary: $70,000 CAD
Job type: Full-time
Experience: 4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Posting language: English
Posted: Oct 26, 2026

Original job description

Reports to: Customer Success Manager

Salary: $70,000 CAD

ROLE OVERVIEW

The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign planning through execution oversight, relationship management, retention, and long-term account growth.

You are responsible for ensuring every client has a clear marketing direction. You set the strategy, direct your Marketing Coordinators on execution, and are the primary point of accountability for the quality and consistency of everything that leaves your pod.

This is an autonomous role requiring excellent judgment, strong leadership, and the ability to make confident decisions in ambiguous situations. You act independently within your authority, escalate appropriately when needed, and operate with a mindset of consistency over urgency.

You lead a team of Marketing Coordinators who execute on the deliverables you direct. Their people development and management sits with the People & Culture Manager; your responsibility is their day-to-day work direction, briefing, and quality control.

WHAT YOU'LL DO

Client communication & relationship management

Serve as the primary point of contact for your assigned client portfolio, owning the relationship, communication cadence, and client experience end to end.
Review and sign off on Monday/Friday recap emails and all client-facing communications before they are sent; own all additional client communication directly.
Ensure all client communications are replied to within one hour, either directly or by delegating to the relevant MC.
Lead all strategic client calls; delegate agenda preparation and asset approval calls to MCs as appropriate with clear briefing.
Conduct monthly KPI and analytic reviews with clients, presenting performance insights and optimization recommendations.
Onboard new clients smoothly, setting clear expectations and strong working rhythms from day one.
Monitor client satisfaction, engagement, and account health continuously, gathering feedback and addressing risks before clients notice them.
Resolve routine issues independently within your authority; escalate matters involving retention risk, scope, pricing, contracts, major delivery failures, or resource constraints promptly and with a clear summary, actions taken, and recommendation.
Identify upsell, expansion, and retention opportunities and flag them to the Director of Client Services.

Campaign strategy & planning

Own campaign strategy and planning documentation for all accounts in your portfolio, ensuring every client has a clear and current marketing direction.
Book and lead brainstorms as needed; translate client business goals into actionable marketing initiatives with clear deliverables.
Create and complete campaign mapping and pitches, including mapping all campaign deliverables and writing task overviews for MCs to brief internal teams.
Lead client strategy pitches, presenting recommendations confidently and connecting deliverables back to larger campaign objectives.
Set client and internal deadlines for all tasks, creating posting calendars and ensuring campaign schedules are realistic and tracked.
Collaborate with Growth specialists when deeper expertise is required; ensure every recommendation aligns with the client's goals, budget, and long-term vision.
Review campaign performance proactively and bring optimization recommendations to clients before they ask.

Execution oversight & MC direction

Run a daily morning standup with your MCs: MC presents their plan for the day, you reprioritize as needed, bottlenecks are addressed, and client feedback is discussed.
Direct MCs on all execution tasks, ensuring briefs are clear, deadlines are understood, and quality expectations are explicit.
For more complex deliverables (Brand Assessment, Web, 3D, SEO/paid ads, Shoots), take a more active role in task briefing and QC given the higher stakes and technical requirements.
Conduct a final QC review of all assets before client review, ensuring output is accurate, complete, on-brand, and aligned with the approved brief.
Coach MCs through client situations and execution challenges, holding them accountable while maintaining trust and confidence.
Identify workflow inefficiencies within your pod and remove barriers that slow execution; create systems that improve consistency over time.
Provide regular feedback that builds MC confidence, communication skills, and performance; celebrate wins and flag performance concerns to the People & Culture Manager when appropriate.
Approve MC PTO and manage vacation planning to ensure client accounts are covered.

Internal tools, resources & escalation

Ensure project management tools are up to date across your portfolio with full visibility into timelines, statuses, priorities, approvals, etc.

Conduct a weekly check that freelance budgets are on track.

Coordinate with department leads (Growth, Podcasts, Creative, Web & Brand) to initiate large-scale or cross-department projects, ensuring alignment and resource availability.

Pull in additional resources (leaders, specialists) for client calls or challenging project involvement as needed.

Request client estimates for out-of-scope projects

Help resolve freelance issues or assigning bottlenecks and escalate as needed.

Flag client concerns to leadership with proposed solutions

Verify that all services included in each client's monthly package are being delivered, including paid ads, SEO, and 3D where applicable.

Ensure AI tools and the Midnight Slack agent are actively leveraged across your pod to support efficiency.

Contribute to process improvements and share learnings with the broader AM team.

WHAT SUCCESS LOOKS LIKE

Clients trust your recommendations, feel engaged and excited to work with Midnight, and relationships continue to strengthen over time.
Problems are identified and addressed before clients notice them; communication is proactive rather than reactive.
Your MCs feel supported, organized, and confident; they have clear priorities, complete briefs, and timely feedback, and preventable blockers are addressed promptly.
Campaign work is consistently aligned with client business goals, brand requirements, and agreed scope.
Project systems are accurate, current, and require no chasing from leadership; risks are identified early and acted upon.
Your portfolio operates with consistency rather than urgency; client workflows become simpler and more efficient over time.
Material risks are escalated with a clear summary, actions already taken, and a recommendation - never just a problem.

WHAT YOU BRING

Experience

4+ years in an agency or client-facing marketing role, with demonstrated experience independently managing multiple client accounts.
Experience leading strategic client conversations and presenting recommendations with confidence.
Experience coaching or directing junior team members, holding them accountable while supporting their growth.
Strong understanding of digital marketing and campaign planning across social, paid, SEO, and content channels.

Skills & approach

Exceptional written and verbal communication; able to manage difficult conversations, set expectations clearly, and maintain healthy client relationships.
Strong organizational and project management skills across a large, multi-client portfolio with competing priorities.
Sound strategic judgment, including the ability to translate client objectives into actionable recommendations and involve Growth when deeper expertise is required.
Client-obsessed, highly accountable, and calm under pressure; you operate with empathy and firmness in equal measure.
Naturally proactive, curious, and always looking for better ways of working; comfortable making independent decisions and navigating ambiguity.
Comfortable leveraging AI tools and the Midnight Slack agent to build efficient systems and improve output quality.
Strong written and verbal communication in English; comfortable working in the CST time zone.

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More about this job

Responsibilities

The Account Manager is responsible for managing client relationships, overseeing campaign strategy, and ensuring the quality of deliverables. They also provide daily direction and quality control for a team of Marketing Coordinators.

Requirements

Candidates must have at least 4 years of experience in an agency or client-facing marketing role with a proven track record of managing multiple accounts. Strong strategic judgment, leadership skills, and proficiency in digital marketing channels are required.

Skills

Account management
Strategic planning
Digital marketing
Campaign management
Team leadership
Project management
Data analysis
KPI tracking
Communication
Problem solving
Quality control
Strategic thinking
Mentoring
AI tools
Budget management

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Marketing
Client Services
Campaign Strategy
Digital Marketing
SEO
Paid Ads
Social Media
Content Strategy
Project Management
KPIs
Analytics
Onboarding
Retention
Upselling
Agency
Leadership
Quality Control
AI Tools
Slack
Brand Assessment
Web Development
3D
Brainstorming
Client Communication
Strategic Planning
Marketing Coordinators
Workflow Optimization
Budgeting
Performance Reviews

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