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Midnite

Responsible Gaming (RG) Lead

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Experience: You’ve spent 3+ years in responsible gambling, safer gambling or player protection, including hands-on experience in a regulated gambling business.
Posting language: English
Posted: Oct 29, 2026

Original job description

🚀 Why Midnite?

Midnite is a next-generation sports betting and gaming platform built for a new wave of players.

We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.

Over 400,000 players have already made the move, and we’re only just getting started.

We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading.

Not your grandad’s bookie.

As we build Midnite in Ontario, we need someone to put player protection at the centre of how we operate. You’ll run responsible gambling for our Ontario casino day to day: identifying signs of harm early, making sure players receive the right support, and building controls that work in practice.

This is a hands-on role. You’ll own the day-to-day RG program and help shape how it develops as we grow. That means working player cases yourself, improving our monitoring and interactions, and partnering cross-functionally to make safer gambling part of the everyday player experience.

You’ll keep our program aligned with the AGCO Registrar’s Standards for Internet Gaming and iGaming Ontario’s requirements. Just as importantly, you’ll have the judgement and confidence to make difficult decisions and put player wellbeing first.

You Will:

Own and improve our responsible gambling program, policies and procedures, turning regulatory requirements into clear, practical ways of working.
Run player risk monitoring day to day, bringing together gambling activity, spending, time played, account behaviour and customer interactions to spot signs of harm early.
Review whether player interventions reduce risk, and work across teams to test and improve player protection tools, including limits, breaks and self-exclusion.
Handle escalated RG cases yourself: have the sensitive conversations, make well-reasoned decisions from early support through to restrictions, suspension or account closure, and keep a clear record of what you did and why.
Keep self-exclusion and return-to-play processes effective, including iGaming Ontario’s centralized self-exclusion program, account restrictions and marketing suppression.
Partner with Marketing, CRM and VIP teams to make sure promotions and player engagement reflect RG risk and that commercial decisions do not override player protection.
Build and deliver practical RG training for the relevant teams, with coaching and quality checks that improve how we recognise and respond to player harm.
Coordinate RG Check accreditation with Compliance, support regulatory enquiries and audits, keep case records and evidence in order, and see corrective actions through to completion.
Turn RG data into clear reporting for senior leadership, and be the go-to RG specialist across the business, keeping player support resources and referral pathways current.

The Next Midniter:

You’ve spent 3+ years in responsible gambling, safer gambling or player protection, including hands-on experience in a regulated gambling business.
You’ve handled complex cases and improved processes or programs.
Understand Ontario’s igaming framework, including the AGCO’s expectations for identifying and supporting players who may be experiencing harm, and you know how to put these requirements into practice through effective monitoring, meaningful player conversations and clear, well-documented decisions.
You’re comfortable working with player data, case management tools and reporting dashboards. You look beyond the number of alerts closed to understand whether our actions actually helped the player.
You bring empathy, sound judgement and clear communication.
You can handle a difficult conversation, challenge a commercial decision when needed, and explain your reasoning confidently.
You’re organised, practical and happy rolling up your sleeves in a business that moves quickly.

Bonus points if you have:

Experience with RG Check accreditation, regulatory reviews or independent assessments.
Relevant responsible gambling, player protection or gambling harm training or certification.
SQL or BI skills, or experience improving behavioural risk models, automated interventions or RG reporting.

💰 Winnings

24 days off, with applicable Ontario public holidays counted separately.
3% RRSP match from day one - we start investing in your future immediately.
Full health benefits including dental, vision, life insurance, income protection, and an EAP, from day one.

We're early in Canada, and our benefits will keep getting better as we scale.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.

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More about this job

Responsibilities

You will own and develop the responsible gambling program, ensuring compliance with Ontario's regulatory standards while actively monitoring player behavior. This role involves handling escalated cases, collaborating with cross-functional teams, and implementing effective player protection tools.

Requirements

The ideal candidate has over 3 years of experience in responsible gambling or player protection within a regulated environment. You must possess strong knowledge of Ontario's iGaming framework and the ability to make sound, empathetic decisions regarding player wellbeing.

Skills

Responsible gambling
Player protection
Regulatory compliance
Risk monitoring
Case management
Data analysis
Stakeholder management
Training delivery
Policy development
Conflict resolution
Reporting
iGaming framework
AGCO standards
Customer interaction

Benefits

24 days off
RRSP match
Health benefits
Dental insurance
Vision insurance
Life insurance
Income protection
Employee Assistance Program

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Responsible Gambling
Player Protection
iGaming
AGCO
Compliance
Risk Management
Regulatory Standards
Case Management
Data Reporting
Customer Support
Marketing Compliance
Self-Exclusion
Behavioral Risk
SQL
BI
RG Check
Ontario Gaming
Player Engagement
Policy Implementation
Audit Support

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