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Added 6 mins ago
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CCMG Genetic and Genomic Diagnostics Fellowship, Division of Genome Diagnostics, Department of Pathology and Laboratory Medicine - BC Children’s Hospital & BC Women’s Hospital
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MigMig

Customer Service Representative

Vancouver, BC, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Behind every great restaurant is a team that has its back. At MigMig, that team is you.

Running a restaurant is one of the hardest jobs there is. Owners juggle staff, suppliers, kitchens, and customers, often all before noon. MigMig brings everything they need into one platform: online ordering, table QR ordering and payment, reservations, a point-of-sale register, a kitchen display system, menu management, and a branded website.

Great software is only half the story. The other half is the person who walks an owner through it, earns their trust, and helps them grow. We're looking for that person.

As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup to their first live order, and stay with them as they grow. You won't just answer questions. You'll shape how every new business feels about MigMig.

What you'll own

Grow the MigMig community

Find and connect with restaurants, cafés, and food businesses that would benefit from MigMig, from both inbound interest and your own outreach
Turn conversations into partnerships by understanding each owner's goals and showing how MigMig fits them

Deliver a first-class launch

Set up each new business carefully, including their profile, menu, taxes, hours, payments, and team, so it's right from day one
Lead onboarding sessions that take owners from "just signed up" to "first order received" with confidence
Train owners and their staff on the tools they'll use every day, adapted to how their business actually runs

Be a trusted partner

Act as the main contact for your businesses, quickly, warmly, and professionally, by phone, email, and chat
Check in regularly after launch to find new ways each business can get more from MigMig, such as adding reservations, switching on QR ordering, or improving their online menu
Resolve issues yourself when you can, and pass technical cases to our product team with clear, complete context

Shape what comes next

Be the voice of our partners inside MigMig, bringing their feedback, ideas, and pain points back to the team
Help build the guides, FAQs, and onboarding playbooks that make each new launch smoother than the last

What success looks like

First 30 days: You know MigMig inside out, you've shadowed onboardings, and you've led your first launches.
First 60 days: You're managing your own group of businesses and bringing in new partners yourself.
First 90 days: Owners ask for you by name. Your businesses are live, active, and using more of the platform each month, and your ideas are already improving how we onboard.

Why you'll love it here

Your work has a real, visible impact on small businesses in their communities
You'll join early, so your ideas shape how a growing platform treats its partners

Apply About employer

More about this job

Responsibilities

Find and onboard restaurant and food-business partners, configure their MigMig accounts, and train owners and staff to use the platform. Serve as their ongoing point of contact, resolve or escalate issues, identify opportunities to increase platform adoption, and share partner feedback to improve onboarding.

Requirements

The posting does not specify formal education, years of experience, or other mandatory qualifications. The role calls for someone able to communicate warmly and professionally, build trust with business owners, manage onboarding and training, and support partners through ongoing use of the platform.

Skills

Customer Success
Customer Onboarding
Restaurant Outreach
Relationship Building
Customer Training
Menu Setup
Payment Setup
Issue Resolution
Phone Support
Email Support
Chat Support
Product Feedback
Documentation
Upselling
Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

MigMig
Customer Success
Customer Onboarding
Restaurant Technology
Online Ordering
QR Ordering
Reservations
Point Of Sale
Kitchen Display System
Menu Management
Branded Website
Restaurant Partnerships
Customer Training
Account Setup
Payment Setup
Tax Configuration
Customer Support
Issue Escalation
Product Feedback
Onboarding Playbooks
FAQs
Small Businesses
Food Businesses

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