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Added 14 mins ago
I
Inventory Analyst (12 Months Contract)
Indigo
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
The Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and provide insight and analysis into the…
Added 14 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 14 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 14 mins ago
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Business Analyst- Oracle
PLATO
Remote, Canada
- $75 to $95 CAD / hour
- Contract
- Remote
As a Business Analyst on the Data team, you will be responsible for bridging the gap between business stakeholders and the technical delivery team. Your day-to-day activities will include…
Added 14 mins ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
We are located in Markham, Ontario, and we are currently seeking a SAP S/4 HANA FICO Analyst.
Added 43 mins ago
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Application & Systems Operations Delivery Lead
Nutrien
Saskatoon, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 43 mins ago
CI
Junior Business Analyst -- AMADC6106856
Compunnel Inc.
Toronto, ON
- $30 to $40 CAD / hour
- Contract
🚀 We're Hiring: Junior Business Analyst – IT
Added 43 mins ago
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Product Owner - Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…work in close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 43 mins ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets clients. The CS&DM team is…
Added 43 mins ago
AI
Business Systems Analyst (API Integration)
Aptino, Inc.
ON · Ontario, Canada
- Contract
We are looking for an experienced Business Systems Analyst with strong expertise in REST API integrations, enterprise system connectivity, and data analysis. The ideal candidate will work…
Added 43 mins ago
WC
Senior Analyst, Business Analysis and Insights
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Analyst, Business Analysis and Insights will manage and analyze data to provide actionable insights and recommendations. This role may involve interpreting…
Added 43 mins ago
WC
Senior Analyst, Walmart Services
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Analyst, Campaign Management is responsible for the end-to-end management of Digital Flyer campaigns, overseeing the full campaign lifecycle. As the subject…
Added 43 mins ago
SQ
Business Data Analyst
Sunlife Québec
Montreal, QC
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 44 mins ago
E
Business System Analyst
eTeam
Laval, QC
- $38 to $42 CAD / hour
- Contract
The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and…
Added 44 mins ago
A
Data Quality Analyst
Affinity
Burnaby, BC
- Contract
On behalf of our public-sector client, Affinity is seeking a Data Quality Analyst. The Data Quality Analyst is expected to work alongside the Data Governance Analyst and business SMEs, with…
Added 44 mins ago
SC
Business Development Manager
Sysco Canada Inc.
Victoria, BC
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 44 mins ago
WC
Pricing Analyst
Waste Connections of Canada
Coquitlam, BC
- Full-time
Conduct revenue and margin analysis to identify pricing opportunities and support business growth objectives.
Added 44 mins ago
PR
Corporate Planning & Financial Analyst
Parex Resources
Calgary, AB
- Full-time
…Lead Corporate Planning. The Corporate Planning & Financial Analyst role contributes directly to building on Parex’s success by providing insights that drive optimal business decisions.…
Added 44 mins ago
Analyst, Heartland Finance
Inter Pipeline Ltd.
Calgary, AB
Located in the Calgary office, the Analyst Heartland Finance will report to the Manager, FP&A, Heartland Finance. The Analyst, Heartland Finance plays a key role in identifying business…
Added 44 mins ago
AC
FP&A Analyst
Atlas Corp.
Vancouver, BC
- $82,000 to $95,000 CAD / year
The FP&A team is the center of analytical excellence to drive insightful business decisions and strategy across the organization, and is responsible for creating value and influencing…
Added 44 mins ago
FB
Credit Adjudicator
Fairstone Bank
Toronto, ON
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 44 mins ago
R
2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
RBC
Toronto, ON
- Full-time
The Risk Solutions Group is a private-side client facing business that provides corporate and mid-market clients with interest rate hedging advisory and origination capabilities. This…
Added 44 mins ago
Distribution Analyst
Kia Corporation
Mississauga, ON
The Distribution Analyst supports the Distribution team by coordinating vehicle distribution activities, managing allocation execution, monitoring inventory flow, and ensuring the timely…
Added 44 mins ago
Pricing Analyst
DSV
Brampton, ON
Provide appropriate pricing for DSV Road products and services to customers by applying the department’s guidelines, performing profitability analysis, and suggesting optimal pricing.
Added 59 mins ago
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Energy Cost Analyst for the North American Market
E&C
Remote, Canada
- $65,000 to $100,000 CAD / month
- Full-time
- Remote
Final round interview: Business case (can be prepared in advance) & discussion on the online assessment - 90min

Miipe Quality Solutions

Senior QA Analyst – IVR & Contact Centre Testing

Markham, ON, Canada

$60,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Miipe is a Canadian-owned consulting firm, founded in 2008, that's redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages AI/ML to simplify and accelerate testing - giving our teams the tools to work smarter, not harder.

At Miipe, you'll have the opportunity to grow your career alongside talented professionals, working on impactful projects for top-tier organizations in industries like banking, telecommunications, insurance, utilities, and technology. We offer the stability of long-term engagements, low turnover, and a flexible resourcing model that supports career development.

We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing contact centre applications, Interactive Voice Response (IVR) systems, and related integrations, with particular emphasis on C-CASS experience.

Job Responsibilities:

Analyze business, functional, and system requirements to develop effective testing strategies for contact centre and IVR applications.
Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for contact centre platforms and voice-based applications.
Perform functional, integration, system, regression, end-to-end, and User Acceptance Testing (UAT).
Validate IVR call flows, automated voice prompts, menu navigation, call routing, call transfers, and customer interactions.
Test contact centre functionality, including inbound and outbound calls, agent workflows, and customer service processes.
Validate integrations between IVR systems, contact centre platforms, CRM applications, and backend systems.
Collaborate with Business Analysts, Developers, Solution Architects, and Business Stakeholders to ensure solutions meet business requirements.
Identify, document, track, and verify defects through resolution using established defect management processes.
Support testing activities throughout the full software development lifecycle, from planning and design through production implementation.
Prepare status reports highlighting testing progress, risks, issues, and mitigation strategies.
Develop and maintain testing documentation, including test plans, test results, business scenarios, and requirements traceability matrices.
Work closely with cross-functional teams to troubleshoot issues and resolve defects.
Contribute to continuous improvement initiatives by identifying opportunities to enhance QA processes, testing standards, and automation practices.

Required Qualifications

University degree or college diploma in Computer Science, Information Technology, Business, or a related field is preferred.
Experience as a QA Analyst, Senior QA Analyst, QA Consultant, or QA Manager.
Hands-on experience testing contact centre applications and IVR (Interactive Voice Response) systems.
Experience with C-CASS or comparable contact centre platforms, with direct C-CASS experience strongly preferred.
Strong understanding of IVR functionality, including call flows, call routing, voice prompts, menu navigation, and call transfers.
Experience performing functional, integration, regression, system, and end-to-end testing.
Experience validating integrations between contact centre applications and other enterprise systems.
Strong understanding of QA methodologies, SDLC, and STLC.
Experience creating test plans, test cases, test scripts, and defect reports.
Experience with manual testing; automation testing experience is considered an asset.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working independently and collaboratively within cross-functional teams.
For QA Manager candidates: Previous experience leading QA teams, mentoring team members, managing testing activities, and driving quality initiatives.

Nice to Have

Experience with contact centre platforms such as Genesys, Cisco UCCE/UCCX, Avaya, Amazon Connect, or similar technologies.
Knowledge of telephony technologies and protocols, including VoIP, SIP, and DTMF.
Experience with Computer Telephony Integration (CTI).
Experience testing CRM and customer service application integrations.
Experience with API testing tools such as Postman or SoapUI.
Knowledge of SQL and database validation.
Experience with test automation tools such as Selenium, Tosca, or UFT.
Experience working on telecommunications, banking, or large-scale customer service projects.

Perks & Benefits

Hybrid work model
Open concept work environment
Training and professional development opportunities
Competitive compensation
Exceptional career growth potential
Flexible health benefits
Unlimited gourmet coffee
Game zone (video games, ping pong, foosball)

Job Location: Markham, ON

How to Apply

Please send your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.

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More about this job

Responsibilities

Develop and execute test strategies, plans, cases, and scripts for contact centre and IVR applications, including call flows, routing, voice prompts, agent workflows, and integrations with CRM and backend systems. Track defects, report testing progress and risks, maintain QA documentation, collaborate with cross-functional teams, and contribute to continuous improvement throughout the software development lifecycle.

Requirements

Candidates should have experience in QA roles and hands-on testing of contact centre applications and IVR systems, with direct C-CASS experience strongly preferred. They should understand QA methodologies and the SDLC/STLC, have experience with multiple testing types and test documentation, and demonstrate strong analytical, communication, troubleshooting, and collaboration skills; a relevant university degree or college diploma is preferred.

Skills

Contact Centre Testing
IVR Testing
C-CASS
Test Planning
Test Case Development
Functional Testing
Integration Testing
Regression Testing
End-To-End Testing
User Acceptance Testing
Defect Management
Requirements Analysis
SDLC And STLC
Telephony
API Testing
SQL

Benefits

Hybrid Work Model
Training And Professional Development
Competitive Compensation
Career Growth Opportunities
Flexible Health Benefits
Unlimited Gourmet Coffee
Game Zone

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Quality Engineering
Contact Centre
Interactive Voice Response
C-CASS
Genesys
Cisco UCCE
Cisco UCCX
Avaya
Amazon Connect
VoIP
SIP
DTMF
Computer Telephony Integration
CRM
Postman
SoapUI
SQL
Selenium
Tosca
UFT
Functional Testing
Integration Testing
Regression Testing
System Testing
End-To-End Testing
User Acceptance Testing
Test Automation
SDLC
STLC

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