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Added 7 mins ago
Q
Forward Deployed Engineer
Quadric
Canada
- Full-time
Quadric is redefining edge AI with the industry's first General Purpose Neural Processing Unit (GPNPU), enabling developers to run both neural network inference and conventional C++ code on…
Added 7 mins ago
SS
Senior Java Software Engineer
Soho Square Solutions
Toronto, ON
- Contract
participating in Agile ceremonies; collaborating with product, architecture, QA, DevOps, and distributed development teams; and coordinating with offshore developers.
Added 7 mins ago
GI
Junior Dotnet Developer
Gravity IT Resources
Mississauga, ON
- Contract
…SQL, and Microsoft Power Platform. You’ll work closely with developers, Business Analysts, SMEs, and other stakeholders to deliver practical technology solutions that support the…
Added 7 mins ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
…management, and digital banking. The team includes solutions developers, release train strategists, and IT security specialists who collaborate in agile, fast-paced environments focused on…
Added 22 mins ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
Partners with developers to ensure early detection and resolution of issues.
Added 22 mins ago
H
Software Applications Engineer 4
HP
Vancouver, BC · Mississauga, ON
- Full-time
Oversees the software application development projects and team of junior developers.
Added 22 mins ago
RU
ServiceNow Architect
RSM US LLP
Toronto, ON
- Full-time
…Architect partners closely with clients, functional consultants, developers, delivery teams, and practice leadership to translate complex business and technical requirements into effective…
Added 37 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
Ability to work within a multi-disciplinary team comprised of engineers, designers, developers, and project support personnel
Added 37 mins ago
E
Braze Lead Developer
EXL
ON · Ontario, Canada
- Full-time
…Braze solutions for enterprise clients. You will lead a team of developers while remaining deeply hands-on: configuring Braze, building Canvas journeys and personalized content,…
Added 37 mins ago
HO
BI Analytics Engineer
Hydro One
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Added 37 mins ago
RD
Technical Project Manager - Software Solutions
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…full-stack development cycles and collaborate closely with developers, architects, and QA teams to accelerate digital clearing capabilities across…
Added 37 mins ago
TC
Manager Of Real Estate - Regional Director
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
…you’ll partner with senior leadership, brokers, landlords, developers, legal counsel, and cross-functional business partners to identify opportunities, negotiate complex transactions, and…
Added 37 mins ago
A
System Test Engineer
Artech
Montreal, QC
- Contract
Partner with Solution Architects, Product Owners, and Developers to define acceptance criteria and write Gherkin scenarios.
Added 37 mins ago
BO
IT & Systems Manager (AI-First)
Bells of Steel
Calgary, AB
- Full-time
You'll lead our small technical team: our AI and internal tools developer, a contract AI engineer, and the app developers we're hiring now. You'll set the rules for how we build and review…
Added 37 mins ago
E
QA Specialist
Entrust
Ottawa, ON · Canada - Ottawa
- Full-time
Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release…
Added 37 mins ago
Senior Application Developer (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
You will collaborate closely with business partners, architects, developers, analysts, and project teams to deliver secure, scalable, and high-performing solutions. The position plays a…
Added 37 mins ago
M
Senior Guidewire PolicyCenter Developer
Maarut
Quebec, QC
- Contract
the client, the most senior GFT developers perform code reviews, support
Added 53 mins ago
Coordonnateur·rice de localisation (chinois simplifié)/Localization Coordinator, Simplified Chinese
2K
Montreal, QC
Added 53 mins ago
Associate Development Manager - FC
Electronic Arts
Vancouver, BC
The EA SPORTS FC team is a global community of developers, fueled by imagination and a unified passion to grow the love of sports for players worldwide through inspiring visuals and…
Added 53 mins ago
Associate Quality Designer - EA SPORTS FC
Electronic Arts
Vancouver, BC
…preserve testing knowledge. You will partner directly with local developers, document workflows, and help teammates…
Added 1 hour ago
FS
Python Software Developer – Computer Vision & Document Intelligence
Fi Systems
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…with C#/.NET is valuable, but we also welcome strong Python developers who have built production backend services in another language and are ready to learn our .NET…
Added 1 hour ago
G
Senior Developer (React, Next.js & TypeScript)
GlobalVariable
Toronto, ON
- Contract
Demonstrated ability to lead, mentor, and coach developers and technical teams.
Added 1 hour ago
AI
Appian BPM Developer
Apptoza Inc.
Toronto, ON
- Full-time
Provide mentorship and technical guidance to junior developers
Added 1 hour ago
P
Senior Data Warehouse Developer
Pinnacle
Toronto, ON
- Full-time
Work closely with project managers, QA, and other developers; provide support to business users and application developers.
Added 1 hour ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
You’ll be a key player in our digital transformation journey - working with passionate teams of developers, product owners, and business stakeholders to make our customer and employee…

Miipe Quality Solutions

Senior QA Analyst – IVR & Contact Centre Testing

Markham, ON, Canada

$60,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Miipe is a Canadian-owned consulting firm, founded in 2008, that's redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages AI/ML to simplify and accelerate testing - giving our teams the tools to work smarter, not harder.

At Miipe, you'll have the opportunity to grow your career alongside talented professionals, working on impactful projects for top-tier organizations in industries like banking, telecommunications, insurance, utilities, and technology. We offer the stability of long-term engagements, low turnover, and a flexible resourcing model that supports career development.

We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing contact centre applications, Interactive Voice Response (IVR) systems, and related integrations, with particular emphasis on C-CASS experience.

Job Responsibilities:

Analyze business, functional, and system requirements to develop effective testing strategies for contact centre and IVR applications.
Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for contact centre platforms and voice-based applications.
Perform functional, integration, system, regression, end-to-end, and User Acceptance Testing (UAT).
Validate IVR call flows, automated voice prompts, menu navigation, call routing, call transfers, and customer interactions.
Test contact centre functionality, including inbound and outbound calls, agent workflows, and customer service processes.
Validate integrations between IVR systems, contact centre platforms, CRM applications, and backend systems.
Collaborate with Business Analysts, Developers, Solution Architects, and Business Stakeholders to ensure solutions meet business requirements.
Identify, document, track, and verify defects through resolution using established defect management processes.
Support testing activities throughout the full software development lifecycle, from planning and design through production implementation.
Prepare status reports highlighting testing progress, risks, issues, and mitigation strategies.
Develop and maintain testing documentation, including test plans, test results, business scenarios, and requirements traceability matrices.
Work closely with cross-functional teams to troubleshoot issues and resolve defects.
Contribute to continuous improvement initiatives by identifying opportunities to enhance QA processes, testing standards, and automation practices.

Required Qualifications

University degree or college diploma in Computer Science, Information Technology, Business, or a related field is preferred.
Experience as a QA Analyst, Senior QA Analyst, QA Consultant, or QA Manager.
Hands-on experience testing contact centre applications and IVR (Interactive Voice Response) systems.
Experience with C-CASS or comparable contact centre platforms, with direct C-CASS experience strongly preferred.
Strong understanding of IVR functionality, including call flows, call routing, voice prompts, menu navigation, and call transfers.
Experience performing functional, integration, regression, system, and end-to-end testing.
Experience validating integrations between contact centre applications and other enterprise systems.
Strong understanding of QA methodologies, SDLC, and STLC.
Experience creating test plans, test cases, test scripts, and defect reports.
Experience with manual testing; automation testing experience is considered an asset.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working independently and collaboratively within cross-functional teams.
For QA Manager candidates: Previous experience leading QA teams, mentoring team members, managing testing activities, and driving quality initiatives.

Nice to Have

Experience with contact centre platforms such as Genesys, Cisco UCCE/UCCX, Avaya, Amazon Connect, or similar technologies.
Knowledge of telephony technologies and protocols, including VoIP, SIP, and DTMF.
Experience with Computer Telephony Integration (CTI).
Experience testing CRM and customer service application integrations.
Experience with API testing tools such as Postman or SoapUI.
Knowledge of SQL and database validation.
Experience with test automation tools such as Selenium, Tosca, or UFT.
Experience working on telecommunications, banking, or large-scale customer service projects.

Perks & Benefits

Hybrid work model
Open concept work environment
Training and professional development opportunities
Competitive compensation
Exceptional career growth potential
Flexible health benefits
Unlimited gourmet coffee
Game zone (video games, ping pong, foosball)

Job Location: Markham, ON

How to Apply

Please send your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.

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More about this job

Responsibilities

Develop and execute test strategies, plans, cases, and scripts for contact centre and IVR applications, including call flows, routing, voice prompts, agent workflows, and integrations with CRM and backend systems. Track defects, report testing progress and risks, maintain QA documentation, collaborate with cross-functional teams, and contribute to continuous improvement throughout the software development lifecycle.

Requirements

Candidates should have experience in QA roles and hands-on testing of contact centre applications and IVR systems, with direct C-CASS experience strongly preferred. They should understand QA methodologies and the SDLC/STLC, have experience with multiple testing types and test documentation, and demonstrate strong analytical, communication, troubleshooting, and collaboration skills; a relevant university degree or college diploma is preferred.

Skills

Contact Centre Testing
IVR Testing
C-CASS
Test Planning
Test Case Development
Functional Testing
Integration Testing
Regression Testing
End-To-End Testing
User Acceptance Testing
Defect Management
Requirements Analysis
SDLC And STLC
Telephony
API Testing
SQL

Benefits

Hybrid Work Model
Training And Professional Development
Competitive Compensation
Career Growth Opportunities
Flexible Health Benefits
Unlimited Gourmet Coffee
Game Zone

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Quality Engineering
Contact Centre
Interactive Voice Response
C-CASS
Genesys
Cisco UCCE
Cisco UCCX
Avaya
Amazon Connect
VoIP
SIP
DTMF
Computer Telephony Integration
CRM
Postman
SoapUI
SQL
Selenium
Tosca
UFT
Functional Testing
Integration Testing
Regression Testing
System Testing
End-To-End Testing
User Acceptance Testing
Test Automation
SDLC
STLC

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