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Added 2 mins ago
C
Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
CBC/Radio-Canada
Quebec, QC
- Full-time
Reporting to the Senior Manager, Regional Sales, you will play a key strategic and operational role on the regional Media Solutions sales team.
Added 3 mins ago
AR
Director, Marketing
ARS Responds Canada
Toronto, ON · North York, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a member of the Senior Management Team, the Director will bring marketing, client, competitive and market insight to strategic discussions while holding primary accountability for…
Added 17 mins ago
CH
Head of Philanthropy
Cortellucci Hospice Vaughan
Vaughan, ON
- Full-time
Develop and maintain a comprehensive donor pipeline management process. • Ensure effective CRM utilization and donor tracking. • Create reporting dashboards and fundraising performance…
Added 32 mins ago
W
Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Business Analysis and Insights will manage and analyze data to provide actionable insights and recommendations. This role may involve interpreting complex data sets,…
Added 32 mins ago
AC
Commercial Risk Practice Leader
Aon Corporation
Vancouver, BC
- Full-time
Partner closely with the Vancouver Branch Leader and other senior team members to align departmental objectives with regional and national priorities.
Added 32 mins ago
I
Global Account Manager
IMDEX
Canada
- Full-time
…of technologies, software and services. It develops trusted senior relationships, creates and executes multi-year account strategies, coordinates IMDEX globally, and converts customer…
Added 33 mins ago
MG
Business Development Lead
Macklan Group
Dartmouth, NS
- Full-time
You pick up the phone to people you’ve never met, and you hold your own with senior people.
Added 47 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is seeking a Senior Account Manager to manage and grow an established portfolio of group benefits clients while delivering strategic consulting and advisory services.
Added 1 hour ago
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Products & Service Sales Manager
Finning
Calgary, AB
- Full-time
The Product & Service Sales Manager – Power & Energy is a senior customer-facing leadership role responsible for driving profitable growth across power generation equipment, energy…
Added 1 hour ago
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RQ11717 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Demonstrated experience with Document Management system and/or Customer Relationship Management System (CRM)
Added 1 hour ago
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RQ11844 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Technology stack: Microsoft Dynamics CRM (backoffice),
Added 1 hour ago
GR
Senior Account Executive
Goldbeck Recruiting
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Our client, a well-established Vancouver commercial interiors firm, is hiring a Senior Account Executive to build lasting relationships with the design community and grow project-based…
Added 1 hour ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
…management, and commercial strategy. You will gain exposure to senior stakeholders, collaborate across multiple business functions, and build the skills needed to pursue broader…
Added 1 hour ago
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Chief Information Officer
SaskTel
Regina, SK
- Full-time
You have assembled 15+ years of progressive technology leadership experience, including significant time at the senior-executive level, and a history of modernizing legacy environments,…
Added 1 hour ago
TT
Manager, Customer Service & Operations
The Talent Company
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
Prepare reports, dashboards, and recommendations for senior leadership.
Added 2 hours ago
TS
Executive Coordinator
The Sutherland Group of Companies
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…and business support to the Vice President, Operations and senior leadership team. This role is responsible for managing executive schedules, coordinating meetings and travel, preparing…
Added 2 hours ago
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Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
Reporting to the Senior DevOps Manager, the Senior DevOps Engineer would join a team of experts focusing on Infrastructure as Code (IaC) Development, Automation, Innovations using DevOps…
Added 2 hours ago
CI
Director, Sales & Business Development, North America.
Capital I Industries
Saskatoon, SK
- Full-time
Significant sales experience in road maintenance equipment, heavy equipment, attachments or a closely related industry, including senior sales leadership responsibility is required.
Added 2 hours ago
F
Business Development Representative
Fortive
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 3 hours ago
WC
Senior Analyst, Business Analysis and Insights
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Analyst, Business Analysis and Insights will manage and analyze data to provide actionable insights and recommendations. This role may involve interpreting…
Added 3 hours ago
IT
Business Development Representative
Intelex Technologies ULC
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 3 hours ago
FC
Group, Claims Examiner II
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 3 hours ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.
Added 3 hours ago
G
Senior Developer (React, Next.js & TypeScript)
GlobalVariable
Toronto, ON
- Contract
…public and integrate this backoffice developed in MS Dynamics CRM via Mulesoft middleware. This position is listed as "Onsite"; the resource is expected to work onsite between the standard…
Added 3 hours ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Senior Vice President, Sales located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at…

Miipe Quality Solutions

Senior QA Analyst – IVR & Contact Centre Testing

Markham, ON, Canada

$60,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Miipe is a Canadian-owned consulting firm, founded in 2008, that's redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages AI/ML to simplify and accelerate testing - giving our teams the tools to work smarter, not harder.

At Miipe, you'll have the opportunity to grow your career alongside talented professionals, working on impactful projects for top-tier organizations in industries like banking, telecommunications, insurance, utilities, and technology. We offer the stability of long-term engagements, low turnover, and a flexible resourcing model that supports career development.

We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing contact centre applications, Interactive Voice Response (IVR) systems, and related integrations, with particular emphasis on C-CASS experience.

Job Responsibilities:

Analyze business, functional, and system requirements to develop effective testing strategies for contact centre and IVR applications.
Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for contact centre platforms and voice-based applications.
Perform functional, integration, system, regression, end-to-end, and User Acceptance Testing (UAT).
Validate IVR call flows, automated voice prompts, menu navigation, call routing, call transfers, and customer interactions.
Test contact centre functionality, including inbound and outbound calls, agent workflows, and customer service processes.
Validate integrations between IVR systems, contact centre platforms, CRM applications, and backend systems.
Collaborate with Business Analysts, Developers, Solution Architects, and Business Stakeholders to ensure solutions meet business requirements.
Identify, document, track, and verify defects through resolution using established defect management processes.
Support testing activities throughout the full software development lifecycle, from planning and design through production implementation.
Prepare status reports highlighting testing progress, risks, issues, and mitigation strategies.
Develop and maintain testing documentation, including test plans, test results, business scenarios, and requirements traceability matrices.
Work closely with cross-functional teams to troubleshoot issues and resolve defects.
Contribute to continuous improvement initiatives by identifying opportunities to enhance QA processes, testing standards, and automation practices.

Required Qualifications

University degree or college diploma in Computer Science, Information Technology, Business, or a related field is preferred.
Experience as a QA Analyst, Senior QA Analyst, QA Consultant, or QA Manager.
Hands-on experience testing contact centre applications and IVR (Interactive Voice Response) systems.
Experience with C-CASS or comparable contact centre platforms, with direct C-CASS experience strongly preferred.
Strong understanding of IVR functionality, including call flows, call routing, voice prompts, menu navigation, and call transfers.
Experience performing functional, integration, regression, system, and end-to-end testing.
Experience validating integrations between contact centre applications and other enterprise systems.
Strong understanding of QA methodologies, SDLC, and STLC.
Experience creating test plans, test cases, test scripts, and defect reports.
Experience with manual testing; automation testing experience is considered an asset.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working independently and collaboratively within cross-functional teams.
For QA Manager candidates: Previous experience leading QA teams, mentoring team members, managing testing activities, and driving quality initiatives.

Nice to Have

Experience with contact centre platforms such as Genesys, Cisco UCCE/UCCX, Avaya, Amazon Connect, or similar technologies.
Knowledge of telephony technologies and protocols, including VoIP, SIP, and DTMF.
Experience with Computer Telephony Integration (CTI).
Experience testing CRM and customer service application integrations.
Experience with API testing tools such as Postman or SoapUI.
Knowledge of SQL and database validation.
Experience with test automation tools such as Selenium, Tosca, or UFT.
Experience working on telecommunications, banking, or large-scale customer service projects.

Perks & Benefits

Hybrid work model
Open concept work environment
Training and professional development opportunities
Competitive compensation
Exceptional career growth potential
Flexible health benefits
Unlimited gourmet coffee
Game zone (video games, ping pong, foosball)

Job Location: Markham, ON

How to Apply

Please send your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.

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More about this job

Responsibilities

Develop and execute test strategies, plans, cases, and scripts for contact centre and IVR applications, including call flows, routing, voice prompts, agent workflows, and integrations with CRM and backend systems. Track defects, report testing progress and risks, maintain QA documentation, collaborate with cross-functional teams, and contribute to continuous improvement throughout the software development lifecycle.

Requirements

Candidates should have experience in QA roles and hands-on testing of contact centre applications and IVR systems, with direct C-CASS experience strongly preferred. They should understand QA methodologies and the SDLC/STLC, have experience with multiple testing types and test documentation, and demonstrate strong analytical, communication, troubleshooting, and collaboration skills; a relevant university degree or college diploma is preferred.

Skills

Contact Centre Testing
IVR Testing
C-CASS
Test Planning
Test Case Development
Functional Testing
Integration Testing
Regression Testing
End-To-End Testing
User Acceptance Testing
Defect Management
Requirements Analysis
SDLC And STLC
Telephony
API Testing
SQL

Benefits

Hybrid Work Model
Training And Professional Development
Competitive Compensation
Career Growth Opportunities
Flexible Health Benefits
Unlimited Gourmet Coffee
Game Zone

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Quality Engineering
Contact Centre
Interactive Voice Response
C-CASS
Genesys
Cisco UCCE
Cisco UCCX
Avaya
Amazon Connect
VoIP
SIP
DTMF
Computer Telephony Integration
CRM
Postman
SoapUI
SQL
Selenium
Tosca
UFT
Functional Testing
Integration Testing
Regression Testing
System Testing
End-To-End Testing
User Acceptance Testing
Test Automation
SDLC
STLC

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