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Added 12 mins ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 12 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- $220,000 to $250,000 CAD / year
- Full-time
This is a senior leadership position reporting directly to the Global Chief Operating Officer, with significant exposure to the Board and wider executive leadership team. The successful…
Added 12 mins ago
P
Senior L3 AI Engineer
PeoplePilot
Montreal, QC
- $120,000 to $140,000 CAD / year
- Full-time
# Senior L3 AI Engineer – Enterprise AI Platforms
Added 27 mins ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
We are looking for a Senior Software Development Engineer in Test to join our team and help develop our open-source and proprietary platform products.
Added 27 mins ago
M(
Senior Platform Engineer, Quality Platform
MaintainX (An Autodesk Company)
Remote, Canada
- $107,000 to $195,000 CAD / year
- Full-time
- Remote
As a Senior Engineer on the Quality Platform team, you'll build the shared testing infrastructure, frameworks, and AI-assisted tooling that every engineering team at MaintainX relies on to…
Added 27 mins ago
MI
Senior Fund Accountant, Real Assets (Yardi)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
The Senior Associate will play a key role in the delivery of fund administration services to private market clients with a focus on real asset structures. This role is responsible for…
Added 27 mins ago
MI
Senior Associate, Business Intelligence & Reporting Developer
MUFG Investor Services
Toronto, ON
- $62,250 to $91,300 CAD / year
- Full-time
The Senior Associate, Business Intelligence & Reporting Developer is responsible for designing, developing, and maintaining enterprise reporting, dashboards, and analytical solutions that…
Added 27 mins ago
RB
Manager, AML Model Testing
Royal Bank of Canada
Toronto, ON
- Full-time
Collaborate closely with Senior Manager and other stakeholders to align AML testing strategies with business needs.
Added 27 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 42 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Come join our team at this exciting time and apply for the Senior Analyst, Commercial Management position!
Added 42 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 42 mins ago
MG
Manufacturing Engineer - New Graduate
Matcor-Matsu Group
Brampton, ON
- Full-time
The successful candidate will work closely with the Senior Advanced Manufacturing Engineer and plant teams, gaining hands-on exposure to quoting and advanced engineering (process design,…
Added 42 mins ago
E
Assistant Project Manager
EllisDon
AB · Alberta Projects
- Full-time
Submit project reports to Senior Project Manager and communicate with management about project progress and areas of risk that need to be escalated
Added 42 mins ago
Pharmacy Assistant, L1
CareRx
Thunder Bay, ON
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care,…
Added 56 mins ago
L
Senior Software Engineer
LTM
ON · Ontario, Canada
- $100,000 to $110,000 USD / year
- Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloudnative applications The ideal candidate should be…
Added 56 mins ago
F
Business Development Representative
Fortive
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 1 hour ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Provide clear and timely reporting to senior stakeholders on design progress, key risks, challenges, and overall program performance.
Added 1 hour ago
MI
Senior Fund Accountant, Real Assets (Yardi)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
The Senior Associate will play a key role in the delivery of fund administration services to private market clients with a focus on real asset structures. This role is responsible for…
Added 1 hour ago
B
Cyara Developer / Senior Tester (Cyara Automation)
Bevertec
Toronto, ON
- Contract
Job Role: Cyara Developer / Senior Tester (Cyara Automation)
Added 1 hour ago
C
Technical Product Manager
CirrusLabs
Mississauga, ON
- Contract
● Author user stories, acceptance criteria, product, and software requirements documentation, ensuring that story content and prioritization is aligned to larger strategic goals.
Added 1 hour ago
MP
IT Director, Application Development & Support
Michael Page
Markham, ON
- $140,000 to $180,000 CAD / year
- Full-time
This senior technology leadership role is responsible for the strategy, delivery, modernization, support, and governance of enterprise applications, digital platforms, integrations, and…
Added 1 hour ago
IT
Business Development Representative
Intelex Technologies ULC
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 1 hour ago
B
Building Electrical Engineering Technologist
BPA
Ottawa, ON
- Full-time
…independently on routine tasks while collaborating with engineers and senior staff on complex systems and…
Added 1 hour ago
AT
Senior Data Scientist
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
Nous recrutons, pour une grande firme internationale de conseil en économie, un(e) Scientifique de données senior(e). Fort d'une présence mondiale et d'un vaste réseau d'experts issus du…
Added 1 hour ago
Senior Application Developer (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
As a Senior Application Developer within the Citizen and Business Services team, you will lead the design, development, modernization, and support of enterprise-grade applications and…

Miipe Quality Solutions

Senior QA Analyst – IVR & Contact Centre Testing

Markham, ON, Canada

$60,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Miipe is a Canadian-owned consulting firm, founded in 2008, that's redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages AI/ML to simplify and accelerate testing - giving our teams the tools to work smarter, not harder.

At Miipe, you'll have the opportunity to grow your career alongside talented professionals, working on impactful projects for top-tier organizations in industries like banking, telecommunications, insurance, utilities, and technology. We offer the stability of long-term engagements, low turnover, and a flexible resourcing model that supports career development.

We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing contact centre applications, Interactive Voice Response (IVR) systems, and related integrations, with particular emphasis on C-CASS experience.

Job Responsibilities:

Analyze business, functional, and system requirements to develop effective testing strategies for contact centre and IVR applications.
Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for contact centre platforms and voice-based applications.
Perform functional, integration, system, regression, end-to-end, and User Acceptance Testing (UAT).
Validate IVR call flows, automated voice prompts, menu navigation, call routing, call transfers, and customer interactions.
Test contact centre functionality, including inbound and outbound calls, agent workflows, and customer service processes.
Validate integrations between IVR systems, contact centre platforms, CRM applications, and backend systems.
Collaborate with Business Analysts, Developers, Solution Architects, and Business Stakeholders to ensure solutions meet business requirements.
Identify, document, track, and verify defects through resolution using established defect management processes.
Support testing activities throughout the full software development lifecycle, from planning and design through production implementation.
Prepare status reports highlighting testing progress, risks, issues, and mitigation strategies.
Develop and maintain testing documentation, including test plans, test results, business scenarios, and requirements traceability matrices.
Work closely with cross-functional teams to troubleshoot issues and resolve defects.
Contribute to continuous improvement initiatives by identifying opportunities to enhance QA processes, testing standards, and automation practices.

Required Qualifications

University degree or college diploma in Computer Science, Information Technology, Business, or a related field is preferred.
Experience as a QA Analyst, Senior QA Analyst, QA Consultant, or QA Manager.
Hands-on experience testing contact centre applications and IVR (Interactive Voice Response) systems.
Experience with C-CASS or comparable contact centre platforms, with direct C-CASS experience strongly preferred.
Strong understanding of IVR functionality, including call flows, call routing, voice prompts, menu navigation, and call transfers.
Experience performing functional, integration, regression, system, and end-to-end testing.
Experience validating integrations between contact centre applications and other enterprise systems.
Strong understanding of QA methodologies, SDLC, and STLC.
Experience creating test plans, test cases, test scripts, and defect reports.
Experience with manual testing; automation testing experience is considered an asset.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working independently and collaboratively within cross-functional teams.
For QA Manager candidates: Previous experience leading QA teams, mentoring team members, managing testing activities, and driving quality initiatives.

Nice to Have

Experience with contact centre platforms such as Genesys, Cisco UCCE/UCCX, Avaya, Amazon Connect, or similar technologies.
Knowledge of telephony technologies and protocols, including VoIP, SIP, and DTMF.
Experience with Computer Telephony Integration (CTI).
Experience testing CRM and customer service application integrations.
Experience with API testing tools such as Postman or SoapUI.
Knowledge of SQL and database validation.
Experience with test automation tools such as Selenium, Tosca, or UFT.
Experience working on telecommunications, banking, or large-scale customer service projects.

Perks & Benefits

Hybrid work model
Open concept work environment
Training and professional development opportunities
Competitive compensation
Exceptional career growth potential
Flexible health benefits
Unlimited gourmet coffee
Game zone (video games, ping pong, foosball)

Job Location: Markham, ON

How to Apply

Please send your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.

Apply About employer

More about this job

Responsibilities

Develop and execute test strategies, plans, cases, and scripts for contact centre and IVR applications, including call flows, routing, voice prompts, agent workflows, and integrations with CRM and backend systems. Track defects, report testing progress and risks, maintain QA documentation, collaborate with cross-functional teams, and contribute to continuous improvement throughout the software development lifecycle.

Requirements

Candidates should have experience in QA roles and hands-on testing of contact centre applications and IVR systems, with direct C-CASS experience strongly preferred. They should understand QA methodologies and the SDLC/STLC, have experience with multiple testing types and test documentation, and demonstrate strong analytical, communication, troubleshooting, and collaboration skills; a relevant university degree or college diploma is preferred.

Skills

Contact Centre Testing
IVR Testing
C-CASS
Test Planning
Test Case Development
Functional Testing
Integration Testing
Regression Testing
End-To-End Testing
User Acceptance Testing
Defect Management
Requirements Analysis
SDLC And STLC
Telephony
API Testing
SQL

Benefits

Hybrid Work Model
Training And Professional Development
Competitive Compensation
Career Growth Opportunities
Flexible Health Benefits
Unlimited Gourmet Coffee
Game Zone

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Quality Engineering
Contact Centre
Interactive Voice Response
C-CASS
Genesys
Cisco UCCE
Cisco UCCX
Avaya
Amazon Connect
VoIP
SIP
DTMF
Computer Telephony Integration
CRM
Postman
SoapUI
SQL
Selenium
Tosca
UFT
Functional Testing
Integration Testing
Regression Testing
System Testing
End-To-End Testing
User Acceptance Testing
Test Automation
SDLC
STLC

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