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Added 12 mins ago
QM
Coordonnateur(trice) de salons professionnels et d'événements - matériel promotionnel
Quantum Management Services Ltd.
Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
Position: Trade Show & Event Coordinator - Promotional Materials
Added 12 mins ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 12 mins ago
P
Content Marketing Coordinator (Pulse)
PULSE
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We’re hiring a Content Marketing Coordinator to support paid media campaigns for major record labels.
Added 12 mins ago
DM
Supply Chain Coordinator
DMC Mining Services
Sudbury, ON · Greater Sudbury, ON
- Full-time
DMC is currently looking for a Supply Chain Coordinator to join our team on a contract basis, based in Sudbury, Ontario . The Supply Chain Coordinator will be responsible for ensuring the…
Added 12 mins ago
EH
Digital Marketing Coordinator
E.B. Horsman & Son
Surrey, BC
- Full-time
The Digital Marketing Coordinator supports the planning, execution, and optimization of marketing initiatives that strengthen brand awareness, engage customers and suppliers, and contribute…
Added 12 mins ago
EC
Bilingual Sales Coordinator
Experis Canada
Montreal, QC
- Contract
Title – Sales Operations Coordinator / Manager (French Fluent)
Added 13 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator develops, administers, and implements companywide occupational safety programs, and serves as the coordinator for the occupational safety programs within one or more…
Added 28 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Industries is currently seeking a Dealer Development Sales Coordinator for our Regina, SK location.
Added 28 mins ago
TS
Christmas Support Worker
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Parry Sound, ON · Rainbow Country Church
- Part-time
Record statistical data in a clear, organized, and accurate manner
Added 28 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Parry Sound, ON · Rainbow Country Church
- Part-time
Communicate concerns, scheduling changes, volunteer issues, and operational needs to the Community Services Program Coordinator
Added 28 mins ago
TS
Christmas Kettle Scheduler/Administrator
The Salvation Army Canada and Bermuda Territory
Kingston, ON
- Full-time
…scheduling of volunteers, as well as supporting the kettle coordinator as…
Added 28 mins ago
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Network Ops Control Centre Technician
Northwestel
Yellowknife, NT
- Full-time
The Network Operations Centre (NOC) Coordinator is responsible for monitoring and maintaining Northwestel's telecommunications network infrastructure to ensure reliable service delivery.…
Added 28 mins ago
Senior Business Services Coordinator
Convergint Technologies Ltd
Calgary, AB
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Added 42 mins ago
TI
Bilingual Order Fulfillment Coordinator (6-12 month contract)
The International Group, Inc.
Toronto, ON · Scarborough, ON
- Contract
IGI is seeking a detail-oriented French Bilingual Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer…
Added 43 mins ago
Business Excellence Project Coordinator
Siemens
AB · Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC · Richmond, BC · Calgary, AB
As Business Excellence Project Coordinator, you will support the successful delivery of business systems, process improvement, and operational excellence initiatives across the Service…
Added 43 mins ago
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Transportation Coordinator
PepsiCo
Cambridge, ON
- Full-time
The Transportation Coordinator is responsible for tracking the real-time movement of shipments, vehicles, and assets using available visibility and tracking technologies. This role monitors…
Added 43 mins ago
PROGRAM COORDINATOR TECHNOLOGY SERVICES
City of Toronto
Toronto, ON
As a Program Coordinator, Technology Services, in the Office of the Deputy Chief Technology Officer (DCTO), you will coordinate and support executive priorities, strategic initiatives and…
Added 56 mins ago
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Warranty Coordinator
Finning
Prince George, BC · Surrey, BC · Edmonton, AB · Calgary, AB
- Full-time
We are looking for an experienced and highly organized Warranty Coordinator to join our team in Surrey, BC on a fixed-term contract to provide maternity leave coverage.
Added 56 mins ago
E
Scheduling Coordinator - Part Time
Extendicare
Ottawa, ON · ParaMed Admin Office - Champlain (Hunt Club Rd.)
- Part-time
As a Scheduling Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 56 mins ago
TC
Product Support Coordinator
Toromont Cat
Winnipeg, MB
- Full-time
Toromont Cat is looking for a Product Support Coordinator to join our team in Winnipeg! The Product Support Coordinator is accountable for all work orders from opening to execution…
Added 56 mins ago
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Project Coordinator/Administrator
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Toronto, ON
- Full-time
You are an experienced Project Coordinator/Administrator with 3+ years’ experience, seeking your next step or are currently working in a similar role within a comparable environment. You’re…
Added 56 mins ago
S
Inventory Control Coordinator
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Vancouver, BC · Buckhead Vancouver
- Full-time
The Inventory Control Coordinator plays a crucial role in maintaining inventory accuracy and minimizing shrinkage within the distribution center. This position is responsible for conducting…
Added 56 mins ago
SH
Client Services Coordinator, PT
Spectrum Health Care
Mississauga, ON
- $19 to $20 CAD / hour
- Part-time
…office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical…
Added 56 mins ago
SH
Client Services Coordinator
Spectrum Health Care
Mississauga, ON
- $45,000 to $47,000 CAD / year
- Full-time
We are hiring a full time permanent Client Services Coordinator to work at our Mississauga office. This coordination pro keep nurses, PSWs, clients, and community partners connected while…
Added 56 mins ago
AG
Core Technician
Alamos Gold Inc.
Matachewan, ON
- Full-time
…safety-focused professional who excels in managing samples, data, and physical materials, we want you on our…

Mike Wiegele Helicopter Skiing

Reservations Coordinator

BC, Canada
MWHS, Canada

Compensation: $23-26 per hour based on experience and qualifications · Full-time

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Job details

Pay: Compensation: $23-26 per hour based on experience and qualifications
Job type: Full-time
Experience: 3 to 5 years of experience in customer service, reservations, and sales.
Posting language: English
Posted: Oct 6, 2026

Original job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications:

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions:

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation: $23-26 per hour based on experience and qualifications

Apply About employer

More about this job

Responsibilities

The Reservations Coordinator manages daily administrative and reservation functions, including handling guest inquiries, bookings, and payments via phone, email, and in-person interactions. They are responsible for maintaining accurate guest data, coordinating reports, and ensuring high-quality service to meet guest needs.

Requirements

Candidates must have 3 to 5 years of experience in customer service, reservations, and sales, with a strong knowledge of hospitality industry practices. Proficiency in booking software, CRM systems, and Microsoft Office is required, along with excellent communication skills and a professional demeanor.

Skills

Customer service
Reservations management
Sales
Conflict resolution
Negotiation
Objection handling
Hospitality industry principles
Data entry
Phone etiquette
Email management
Resort booking software
CRM software
Microsoft Teams
Microsoft Excel
Ski industry knowledge
Communication

Benefits

Subsidized staff accommodation
Fitness center
Family and friends discounts
In-house training and development programs
Employee Assistance Program
Retail discounts
Health and dental insurance
RRSP
Staff meal plan
Discounted hotel rates
Massage therapy
Helicopter skiing opportunities
Ski passes

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Sales
Hospitality
RDP
CRM
Microsoft Excel
Microsoft Teams
Skiing
Helicopter Skiing
Administrative
Data Management
Conflict Resolution
Negotiation
Guest Relations
Emergency Response
Liability Waiver
Reporting
Payment Processing
Communication

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