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Added 10 mins ago
Facilities Coordinator - Full time - 11:30pm - 6:00pm
Sodexo Canada Ltd
Montreal, QC
Access to ongoing training and development programs.
Added 25 mins ago
LC
Health Service Coordinator
Loblaw Companies Limited
Mississauga, ON
- Full-time
Reporting to the Supervisor, Patient Refill, the Health Services Coordinator’s primary objectives are to respond to inbound inquiries, schedule deliveries of medication with patients and…
Added 25 mins ago
F
People & Culture Coordinator / Coordonnateur(trice) Talent et Culture
Flare
Montreal, QC
- Full-time
As Flare's People & Culture Coordinator, you’ll be the operational backbone of our P&C function and a true partner to the team. We've built strong foundations, and your mission will be to…
Added 27 mins ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- Full-time
We are seeking an Executive Coordinator, Collections Care to support the operational, administrative, financial, and project coordination needs of the Collections Care division. Reporting…
Added 39 mins ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- $74,419 to $87,552 CAD / year
- Full-time
We are seeking an Executive Coordinator, Collections Care to support the operational, administrative, financial, and project coordination needs of the Collections Care division. Reporting…
Added 43 mins ago
BS
Relief Children's Program Mentor
BGC St. Alban's Club
Toronto, ON · North York, Ontario
- Part-time
Support PA Day programs, school break programming, community events, and special events.
Added 59 mins ago
FS
Catering & Conference Services Coordinator
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
The Catering & Conference Services Coordinator provides administrative and operational support to the Catering and Conference Services team, contributing to the seamless planning and…
Added 1 hour ago
H
Catering Coordinator
Havergal
Fredericton, NB
- Full-time
…determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation,…
Added 1 hour ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Geraldton, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 1 hour ago
UF
Longlac PT Community Coordinator
United for Literacy formerly Frontier College
Greenstone, ON · Longlac, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Longlac works both independently and collaboratively…
Added 1 hour ago
D
Workplace Experience Coordinator
dentsu
Toronto, ON
- Full-time
The Workplace Experience Team is mandated to provide a positive, welcoming, and safe office experience for staff, clients and our partners. The Workplace Experience Coordinator plays an…
Added 1 hour ago
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Housing Coordinator
Beendigen
Thunder Bay, ON
- Full-time
The Housing Coordinator is responsible for managing the daily operations of Wakaigin Housing and in the maintenance of other Beendigen properties.
Added 1 hour ago
P
Senior Marketing Coordinator
PheedLoop
Toronto, ON
- Full-time
PheedLoop powers live events around the world. From intimate campus summits to major trade shows and conferences, we give organizers the tools to run smarter, more connected experiences…
Added 1 hour ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re proud to share that Proof Experiences was recognized by The Globe and Mail’s Report on Business as one of Canada’s Top Growing Companies 2025, and is ranked #15 on The Globe and…
Added 2 hours ago
Marketing Coordinator - 6 Month Contract
The Canada Life Assurance Company
Toronto, ON
We’re looking for a Marketing Coordinator to support the planning, coordination and execution of marketing initiatives in Sales Enablement. This role will work closely with Marketing…
Added 3 hours ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Coordinate project team building activities, celebrations, and events.
Added 4 hours ago
UO
Instructional Support Coordinator – WE Accelerate
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Co-operative and Experiential Education - Work-Integrated Learning Programs
Added 4 hours ago
UO
Undergraduate Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Applications and admissions for programs, e.g. co-op admissions
Added 4 hours ago
UO
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Coordinator plays a key role in the planning of events and activities for CEE staff; targeted at generating employer leads, strengthening existing employer relationships through…
Added 4 hours ago
UO
Events Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Events Coordinator is the primary point of contact for the Employer Information Sessions (EIS) portfolio, and is responsible for the planning, coordination, implementation, and…
Added 4 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions…
Added 4 hours ago
UO
Graduate Program Coordinator
University of Waterloo
Waterloo, ON
- Full-time
The Graduate Program Coordinator administers academic services and advises graduate students in the department. The position is responsible for providing effective administrative support to…
Added 4 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Centre Environment & Info Tech
- Full-time
The Academic Services Coordinator provides a broad spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g.…
Added 4 hours ago
UO
Student Transition and Engagement Officer
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
The Student Transition and Engagement Officer is responsible for the development and facilitation of events, initiatives, and processes that foster undergraduate student engagement and…
Added 4 hours ago
UO
Coordinator, Desk Services & Operations
University of Waterloo
Waterloo, ON
- Full-time
The Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five…

Mike Wiegele Helicopter Skiing

Reservations Coordinator

BC, Canada
MWHS, Canada

Compensation: $23-26 per hour based on experience and qualifications · Full-time

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Job details

Pay: Compensation: $23-26 per hour based on experience and qualifications
Job type: Full-time
Experience: 3 to 5 years of experience in customer service, reservations, and sales.
Posting language: English
Posted: Oct 6, 2026

Original job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications:

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions:

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation: $23-26 per hour based on experience and qualifications

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More about this job

Responsibilities

The Reservations Coordinator manages daily administrative and reservation functions, including handling guest inquiries, bookings, and payments via phone, email, and in-person interactions. They are responsible for maintaining accurate guest data, coordinating reports, and ensuring high-quality service to meet guest needs.

Requirements

Candidates must have 3 to 5 years of experience in customer service, reservations, and sales, with a strong knowledge of hospitality industry practices. Proficiency in booking software, CRM systems, and Microsoft Office is required, along with excellent communication skills and a professional demeanor.

Skills

Customer service
Reservations management
Sales
Conflict resolution
Negotiation
Objection handling
Hospitality industry principles
Data entry
Phone etiquette
Email management
Resort booking software
CRM software
Microsoft Teams
Microsoft Excel
Ski industry knowledge
Communication

Benefits

Subsidized staff accommodation
Fitness center
Family and friends discounts
In-house training and development programs
Employee Assistance Program
Retail discounts
Health and dental insurance
RRSP
Staff meal plan
Discounted hotel rates
Massage therapy
Helicopter skiing opportunities
Ski passes

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Sales
Hospitality
RDP
CRM
Microsoft Excel
Microsoft Teams
Skiing
Helicopter Skiing
Administrative
Data Management
Conflict Resolution
Negotiation
Guest Relations
Emergency Response
Liability Waiver
Reporting
Payment Processing
Communication

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