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Added 2 days ago
TS
Community Ministries Worker
The Salvation Army in Canada
Swift Current, SK
- Full-time
Assist with proper receiving of food bank donations (weighing, reporting) as needed
Added 2 days ago
TS
Community Ministries Worker
The Salvation Army Canada and Bermuda Territory
Swift Current, SK
- Full-time
Assist with proper receiving of food bank donations (weighing, reporting) as needed
Added 2 days ago
WK
Inventory Control Logistics Coordinator
WK Kellogg Co
Belleville, ON
- Full-time
As an Inventory Control Logistics Coordinator, you’ll play a key role in supporting inventory accuracy, warehouse efficiency, and smooth logistics operations across the Belleville plant.…
Added 3 days ago
DS
Food Bank Assistant
Dalhousie Student Union
Halifax, NS
- Part-time
Other projects and duties as required or assigned by the Food Bank Coordinator.
Added 5 days ago
MS
Donations & Clothing Store Coordinator (Full -time, Permanent)
Main Street Project Inc.
Winnipeg, MB
- Full-time
…support, case management services, housing support services, food bank services and a mobile community outreach…
Added 6 days ago
SM
Conference & Event Coordinator – Housing & Conference Services (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
…currently looking to fill the position of Conference & Event Coordinator to join our Housing & Conference Services…
Added 10 days ago
L
Web Content Coordinator
LawDepot
Remote, Canada
- Full-time
- Remote
As a Web Content Coordinator, you will lead the planning, validation, coordination, and delivery of projects that improve the experience for both prospective and existing LawDepot…
Added 10 days ago
GV
Communications Officer - Social Media
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
- Temporary
The Greater Vancouver Food Bank is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support through direct distribution to those in…
Added 10 days ago
TO
Coordinator, Program and Planning
The Ottawa Food Bank
Ottawa, ON
- Full-time
- Temporary
The Programs and Planning team plays a significant role in executing the Ottawa Food Bank's strategic priorities. The Coordinator supports strategic initiatives, recurring operational…
Added 10 days ago
TF
Warehouse Associate
The Food Bank of Waterloo Region
Kitchener, ON
- Full-time
Driving Food Bank trucks as needed for deliveries, pickups, or refueling.
Added 12 days ago
MD
Finance Administrative Officer
Mechatronic Design Solutions
Ottawa, ON
- Full-time
Convenient headquarters location near downtown Ottawa, Little Italy, and Chinatown, with excellent food and public transit access
Added 12 days ago
FF
Accounting Coordinator
Flair Flexible Packaging Corporation
Calgary, AB
- Full-time
The position of Accounting Coordinator is responsible for duties directly related to the Company’s general business operations and involves planning and coordinating the work activities…
Added 14 days ago
BY
Youth development coordinator
BYTE-Empowering Youth Society
Whitehorse, YT
- $28 to $38 CAD / hour
- Full-time
- Contract
- On-site
Added 15 days ago
LF
Marketing coordinator
LEMOND FOOD CORP
Richmond Hill, ON
- From $37.5 CAD / hour
- Full-time
- On-site
Added 15 days ago
Event Staff (anticipatory staffing) - All locations
Ingenium
Ottawa, ON
The purpose of this job posting is to create an active bank of candidates for six months (May 1, 2026 to October 30 2026).
Added 16 days ago
GB
Production coordinator
Golden Bamboo Restaurant Inc.
Waterloo, ON
- From $37.5 CAD / hour
- Full-time
- On-site
Added 16 days ago
MC
Marketing coordinator
Monte Cristo Bakery Ltd
Delta, BC
- $70,000 to $72,000 CAD / year
- Full-time
Added 16 days ago
TS
Food Bank Supervisor
The Salvation Army Canada and Bermuda Territory
Gravenhurst, ON · Bracebridge, ON · South Muskoka Ministries - Bracebridge
- Full-time
…organized, and compassionate Community and Family Services / Food Bank Supervisor to oversee the day-to-day operations of our Community and Family Services and Food Bank…
Added 16 days ago
TS
Food Bank Supervisor
The Salvation Army in Canada
Gravenhurst, ON
- Full-time
…organized, and compassionate Community and Family Services / Food Bank Supervisor to oversee the day-to-day operations of our Community and Family Services and Food Bank…
Added 17 days ago
HC
Event coordinator
Hôtel Château Laurier Québec
Québec, QC
- From $57,000 CAD / year
- Full-time
- On-site
Implement social programs, food and beverage, transportation, and other services
Added 18 days ago
BB
Front Desk Coordinator
Birds Barbershop
Domain, MB
- Full-time
Product Commission: 10% on your check + 10% in your PTO bank
Added 18 days ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Assist with daily food bank operations, ensuring organization, cleanliness, and a welcoming environment.
Added 18 days ago
TS
Food Bank Supervisor
The Salvation Army in Canada
Penticton, BC
- Full-time
The Salvation Army Penticton is seeking a dedicated, organized, and compassionate Community and Family Services / Food Bank Supervisor to oversee the day-to-day operations of our Community…
Added 18 days ago
TS
Food Bank Supervisor
The Salvation Army Canada and Bermuda Territory
Penticton, BC
- Full-time
The Salvation Army Penticton is seeking a dedicated, organized, and compassionate Community and Family Services / Food Bank Supervisor to oversee the day-to-day operations of our Community…
Added 18 days ago
TS
Christmas Worker
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Ches Penney Centre of Hope
- Full-time
Assist with daily food bank operations, ensuring organization, cleanliness, and a welcoming environment.

Mike Wiegele Helicopter Skiing

Reservations Coordinator

BC, Canada
MWHS, Canada

Compensation: $23-26 per hour based on experience and qualifications · Full-time

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Job details

Pay: Compensation: $23-26 per hour based on experience and qualifications
Job type: Full-time
Experience: 3 to 5 years of experience in customer service, reservations, and sales.
Posting language: English
Posted: Oct 6, 2026

Original job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications:

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions:

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation: $23-26 per hour based on experience and qualifications

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More about this job

Responsibilities

The Reservations Coordinator manages daily administrative and reservation functions, including handling guest inquiries, bookings, and payments via phone, email, and in-person interactions. They are responsible for maintaining accurate guest data, coordinating reports, and ensuring high-quality service to meet guest needs.

Requirements

Candidates must have 3 to 5 years of experience in customer service, reservations, and sales, with a strong knowledge of hospitality industry practices. Proficiency in booking software, CRM systems, and Microsoft Office is required, along with excellent communication skills and a professional demeanor.

Skills

Customer service
Reservations management
Sales
Conflict resolution
Negotiation
Objection handling
Hospitality industry principles
Data entry
Phone etiquette
Email management
Resort booking software
CRM software
Microsoft Teams
Microsoft Excel
Ski industry knowledge
Communication

Benefits

Subsidized staff accommodation
Fitness center
Family and friends discounts
In-house training and development programs
Employee Assistance Program
Retail discounts
Health and dental insurance
RRSP
Staff meal plan
Discounted hotel rates
Massage therapy
Helicopter skiing opportunities
Ski passes

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Sales
Hospitality
RDP
CRM
Microsoft Excel
Microsoft Teams
Skiing
Helicopter Skiing
Administrative
Data Management
Conflict Resolution
Negotiation
Guest Relations
Emergency Response
Liability Waiver
Reporting
Payment Processing
Communication

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