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Added 20 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 20 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 20 mins ago
CB
Registered Condominium Manager
Coldwell Banker Real Estate Management Leaders
Brampton, ON
- Full-time
This is a full-time, on-site Registered Condominium Manager role based in Brampton, ON. The Registered Condominium Manager is responsible for overseeing day-to-day condominium operations,…
Added 21 mins ago
AG
Account Manager
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Calgary, AB
- Full-time
As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and…
Added 21 mins ago
AG
Senior Media Planner
Adelphi Group
Toronto, ON
- Full-time
5+ years experience as a digital media manager
Added 21 mins ago
AG
Junior Data Engineer
Adelphi Group
Toronto, ON
- Full-time
Experience with visualization platforms such as Tableau is an asset.
Added 21 mins ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
…and funding requirements. Under the guidance of the Finance Manager, monitors financial transactions and activities to identify actual or potential financial risks, ensures appropriate…
Added 21 mins ago
AG
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Montreal, QC
- Full-time
Added 36 mins ago
CH
Digital Marketing Coordinator
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
Manage and optimize digital content as part of CHV’s overall marketing strategy, under the direction of the Marketing Manager.
Added 36 mins ago
CH
Associate Philanthropy Officer, Annual Giving
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Full-time
You will support the Manager, Direct Marketing, and the Annual Giving and Mid-Level Philanthropy Officers with administrative tasks. This includes but is not limited to, making thank you…
Added 36 mins ago
CH
Contract, Manager, Talent & Total Rewards
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Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
The Impact the Manager, Talent and Total Rewards can make:
Added 46 mins ago
PS
Senior Estimator
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Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
The role reports to the Estimating Manager and leads capital cost estimates on its own, from bid kickoff through executive approval. Lump sum, unit rate, reimbursable, force account, EPC…
Added 46 mins ago
UM
Senior Manager, Test Engineering
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Dartmouth, NS
- Full-time
The Senior Manager, Test Engineering is responsible for leading the Test Engineering organization and developing the strategic vision for product testing across the business. This role…
Added 50 mins ago
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Administrative and Finance Associate
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Toronto, ON · North York, ON
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Reports to: Senior Manager, Social Enterprise & Community Wealth
Added 1 hour ago
SJ
Energy & BAS Lead
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…Schedule A which are aligned with the Capital Replacement Plan (Asset Management), keeps the SLAM Asset Management database updated as part of HIRF, and take on other tasks as…
Added 1 hour ago
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Hamilton, ON · OSP
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…client care activities or safety and need to be reported to a manager in order to provide a safe environment for client and…
Added 1 hour ago
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Admin Support 7 - HRLMP
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Hamilton, ON · Charlton Campus
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Must demonstrate adaptability to new software.
Added 1 hour ago
SJ
Admin Support 9 - Fontbonne
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Hamilton, ON · Charlton Campus
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Demonstrated extensive knowledge and experience EPIC hospital software for patient registration and patient appointment booking; Superuser template build and knowledge related to reporting…
Added 1 hour ago
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Senior Visual Merchandising Consultant – Freelance
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Toronto, ON · Greater Toronto Area, Canada
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Adobe software ownership is an asset but not mandatory if you work proficiently in an equivalent professional program.
Added 1 hour ago
CM
Customer Service Representative
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Winnipeg, MB
- From $35,000 CAD / year
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Carlson Truck Outfitters is hiring a dedicated Customer Service Representative to join our team! Reporting to the Shop Manager, the CSR plays a critical role in supporting both customer…
Added 1 hour ago
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Proficiency with Buildertrend or similar construction management software would be considered an asset.
Added 1 hour ago
TT
account manager - sales
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Added 1 hour ago
SD
Registered Pharmacy Technician - 15 Month Contract
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Mississauga, ON
- Full-time
and/or lead special initiatives and projects as required by the Specialty Pharmacy Manager.
Added 1 hour ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 1 hour ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…

Mike Wiegele Helicopter Skiing

Reservations Coordinator

BC, Canada
MWHS, Canada

Compensation: $23-26 per hour based on experience and qualifications · Full-time

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Job details

Pay: Compensation: $23-26 per hour based on experience and qualifications
Job type: Full-time
Experience: 3 to 5 years of experience in customer service, reservations, and sales.
Posting language: English
Posted: Oct 6, 2026

Original job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications:

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions:

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation: $23-26 per hour based on experience and qualifications

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More about this job

Responsibilities

The Reservations Coordinator manages daily administrative and reservation functions, including handling guest inquiries, bookings, and payments via phone, email, and in-person interactions. They are responsible for maintaining accurate guest data, coordinating reports, and ensuring high-quality service to meet guest needs.

Requirements

Candidates must have 3 to 5 years of experience in customer service, reservations, and sales, with a strong knowledge of hospitality industry practices. Proficiency in booking software, CRM systems, and Microsoft Office is required, along with excellent communication skills and a professional demeanor.

Skills

Customer service
Reservations management
Sales
Conflict resolution
Negotiation
Objection handling
Hospitality industry principles
Data entry
Phone etiquette
Email management
Resort booking software
CRM software
Microsoft Teams
Microsoft Excel
Ski industry knowledge
Communication

Benefits

Subsidized staff accommodation
Fitness center
Family and friends discounts
In-house training and development programs
Employee Assistance Program
Retail discounts
Health and dental insurance
RRSP
Staff meal plan
Discounted hotel rates
Massage therapy
Helicopter skiing opportunities
Ski passes

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Customer Service
Sales
Hospitality
RDP
CRM
Microsoft Excel
Microsoft Teams
Skiing
Helicopter Skiing
Administrative
Data Management
Conflict Resolution
Negotiation
Guest Relations
Emergency Response
Liability Waiver
Reporting
Payment Processing
Communication

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