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Client Success Manager
Pavago
Remote, Canada
Remote
Client Success Manager (Revenue Growth & Client Success) – Remote
Client Success Manager
Absorb
Remote, Canada
Full-time · Remote
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role - owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner…
Senior Client Success Manager - NuORDER (18-month fixed-term contract)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
NuORDER by Lightspeed is seeking a Senior Client Success Manager (CSM) to join its B2B Client Success team. This role is pivotal in driving customer retention, expanding revenue through…
Commercial Operations & Client Growth Manager – Remote B2B Sales and Client Success (Commission-Only Independent Contractor)
Miles Ahead Hosting
Remote, Canada
$60,000 to $100,000 CAD / year
Full-time · Remote
Commission is earned only on eligible client revenue after the client’s payment has been received and cleared. All commission terms and shared-deal splits must be approved in writing. If…
Client Success Manager
Substrakt
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
We’re looking for a Client Success Manager to join our growing North American team.
Event Production & Client Success Manager
From Day One, Inc.
Remote, Canada
From $75,000 CAD / year
Full-time · Remote
The Event Production & Client Success Manager manages the logistical needs of our production calendar for both live and virtual events, and owns the relationships with the sponsors who…
Client Success Manager
Blackline Safety
Remote, Canada
Full-time · Remote
The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role…
Client Success Manager
Bask Health
Remote, Canada
Full-time · Remote
5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Client Success Manager
Bask Health
Remote, Canada
Full-time · Remote
5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Customer Success Manager
Trivium
Remote, Canada
Full-time · Remote
3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
Remote Client Success Coach for Limitless Agency
Limitless Agency
Remote, Canada
$55,000 to $70,000 USD / year
Full-time · Remote
As a Client Success Coach, you're the primary relationship owner for every client you carry. You're the face they see after they sign, the voice that guides them through the program, and…
Added 21 hours ago
Customer Success Manager, Oakville (Toronto)
Timescapes
Remote, Canada
Full-time · Remote
As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding,…
Customer Success Manager
BusPlanner
Remote, Canada
Full-time · Remote
BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer…
Client Success- Paid Ads
Pearmill
Remote, Canada
Full-time · Remote
The Client Success- Paid Ads role will report directly to our Head of Performance. This is a role that works closely with our clients, as well as our leadership team - giving this…
Customer Success Manager
SuiteSpot
Remote, Canada
Full-time · Remote
…their long-term business goals? At SuiteSpot, our Customer Success Manager (CSM) is the strategic advisor accountable for driving continuous value, retention, and growth across our client…
Manager, Client Experience
Boldr
Remote, Canada
Full-time · Remote
In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You…
Technical Customer Success Manager (CSM)
Vantage Circle
Remote, Canada
Full-time · Remote
We are seeking a Technical Customer Success Manager who functions as a "Trusted Advisor" and a critical bridge between our clients’ business goals and our platform’s technical ecosystem.…
Partner Success Manager
Float
Remote, Canada
$100,000 to $120,000 CAD / year
Full-time · Remote
As a Partner Success Manager, you'll own the relationship between Float and the accounting firms, bookkeepers, fractional CFOs, affiliates, VCs, and consultants who refer their clients to…
Customer Success Manager
Matador Solutions
Remote, Canada
Full-time · Remote
…Internally, this position is formally titled Co-op Project Manager, though you will work with clients and represent the role as a Customer Success…
Customer Success Manager
Spellbook
Remote, Canada
$102,000 to $120,000 CAD / year
Full-time · Remote
We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at…
Senior Customer Success Manager
Bask Health
Remote, Canada
Full-time · Remote
7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Customer Success Manager (Fully Remote)
Valsoft Corporation
Remote, Canada
Full-time · Remote
At least 4 years of experience in account management, customer success, client services, or a similar client-facing role (SaaS experience a plus, not required).
Sr. Customer Success Manager - Fraud/AML Strategy
DataVisor
Remote, Canada
$135,000 to $160,000 CAD / year
Full-time · Remote
As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and…
Mid-Market Customer Success Manager (Toronto)
Harvey
Remote, Canada
$125,000 to $145,000 USD / year
Full-time · Remote
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.…
Customer Success Manager (Tech Startup)
Rankbreeze
Remote, Canada
$24,000 to $33,000 USD / year
Full-time · Remote
We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.

Miles Ahead Hosting

Commercial Operations & Client Growth Manager – Remote B2B Sales and Client Success (Commission-Only Independent Contractor)

Remote, Canada

Pay: $60,000 to $100,000 CAD / year
Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Manage the daily commercial operations by coordinating between sales, marketing, and delivery teams to ensure client opportunities progress to revenue. Act as the primary point of contact for clients while qualifying leads, closing deals, and maintaining operational accountability.

Requirements

Requires at least three years of experience in B2B sales, client success, or commercial operations with a proven track record of closing deals. Must be proficient in CRM and task-management tools and available to overlap with PST business hours.

Experience

2 to 5 years

Working hours

40 hours per week

Skills

B2B Sales
Client Success
Account Management
Commercial Operations
Lead Qualification
CRM Management
Project Coordination
Client Onboarding
Upselling
Cross-selling
Negotiation
Stakeholder Management
Pipeline Management
Discovery Calls
Operational Follow-through
B2B Closing

Visa sponsorship

Not detected in the job text

Keywords

Pipedrive
Slack
Trello
Google Drive
B2B Sales
SaaS
CRM
Lead Generation
Client Success
Commercial Operations
Account Growth
Recurring Revenue
Project Scope
Discovery Calls
Onboarding
PST Time Zone
Commission-Only
Independent Contractor
Business Growth
AI Automation
SEO/GEO
Digital Marketing
Web Development
Software Delivery

Original job description

COMPENSATION DISCLOSURE - READ FIRST This is a 100% commission-only independent contractor opportunity. There is no base salary, hourly wage, retainer, draw, employee benefits, equity or guaranteed income. Commission is earned only on eligible client revenue after the client’s payment has been received and cleared. All commission terms and shared-deal splits must be approved in writing. If you require guaranteed compensation, please do not apply. ABOUT MILES AHEAD Miles Ahead Hosting is an award-winning business growth company that takes businesses from domain to sales. Our capabilities include domains, professional email, hosting, migrations, security, websites, ecommerce, custom software, SaaS platforms, mobile applications, CRM systems, integrations, AI automation, branding, social media, content, SEO/GEO, advertising, lead generation and commercial support. We work with startups, growing companies, established businesses and larger commercial opportunities. THE ROLE We are hiring a senior, hands-on operator who can help manage the daily commercial side of the business. You will handle client communication, coordinate team activity, maintain operational follow-through and personally help qualify, set and close revenue opportunities. You will report directly to the Founder and CEO while working across Sales, Marketing, Strategic Partnerships and Delivery. Existing department leaders will retain ownership of their teams and professional areas. Your role is to connect those departments, maintain accountability, manage handoffs and ensure clients and commercial opportunities continue moving. You will have the authority to request updates, confirm agreed next steps, monitor deadlines and hold owners accountable. You will not override department leaders or create competing instructions. HOW YOU WILL WORK ACROSS THE BUSINESS Sales Work alongside the sales leadership and sales team to qualify opportunities, coordinate lead ownership, set appointments, support discovery calls, maintain CRM accuracy, prepare approved proposals, follow up and close assigned deals. The sales leadership will continue to own the sales team, lead-assignment process, pipeline standards and overall closing process. You will strengthen that function, not replace it. Marketing Work with the marketing, social media and content teams to turn campaigns, outreach and inbound interest into qualified conversations. You will communicate offer priorities, provide feedback on lead quality, ensure genuine opportunities receive prompt follow-up and help move marketing-generated interest into the sales pipeline. The marketing team will continue to own brand direction, campaigns, content and audience growth. Strategic Partnerships Work with the strategic partnerships function to coordinate introductions, follow-up, proposals, meetings and internal support for larger or high-value opportunities. The relationship owner will retain control of the partnership while you ensure the opportunity continues progressing internally. Delivery Work closely with the hosting, web, software, application, automation, design and technical delivery teams. Before anything is proposed or promised, you will confirm requirements, feasibility, delivery costs, scope, capacity, milestones and realistic timelines with the appropriate delivery team. After a deal closes, you will coordinate the handoff, maintain client communication, track approvals and milestones, follow up on outstanding information and help address issues before they escalate. Delivery teams will retain authority over technical decisions, production requirements and realistic delivery commitments. CORE RESPONSIBILITIES Client Management Act as a reliable point of contact for assigned clients Coordinate discovery, onboarding, progress and review calls Gather requirements and confirm priorities Manage expectations using approved scope and timelines Maintain clear communication between clients and internal teams Identify concerns before they become larger problems Follow up on information, approvals, invoices and payments Coordinate delivery updates, revisions and client sign-off Identify retention, upselling and cross-selling opportunities Team and Operational Coordination Track commitments, owners, deadlines and outstanding actions Follow up with team members until agreed work is completed Ensure meetings end with clear next steps Identify delayed work, communication gaps and stalled handoffs Help run internal and client check-ins Support approved onboarding and offboarding processes Escalate repeated non-performance to the appropriate department leader or CEO Keep communication professional, documented and focused Sales and Revenue Respond quickly to assigned opportunities Qualify prospects by need, budget, urgency, authority and potential value Conduct outreach and follow-up where required Set qualified appointments Run discovery calls Coordinate approved proposals Handle objections and follow up consistently Negotiate within approved commercial boundaries Personally close suitable opportunities Reactivate previous clients and stalled leads Identify recurring-revenue and account-growth opportunities Move opportunities from interest to collected revenue Systems and Commercial Control Keep Pipedrive accurate for assigned leads and opportunities Maintain lead owners, stages, values, notes and next actions Use Slack for documented team coordination Use Trello to track tasks, owners, deadlines and progress Keep approved proposals, client documents and assets organized in Google Drive Track proposals, invoices, payments and commission eligibility Ensure client and project handoffs are properly documented CEO Support Handle routine business and client communication Organize calls, agendas, notes and follow-up actions Monitor urgent, overdue and blocked work Resolve appropriate operational issues independently Prepare concise updates covering progress, risks and decisions required Protect the CEO’s time by escalating only matters requiring executive approval FINAL CEO APPROVAL IS REQUIRED FOR Pricing changes or discounts Refunds or unusual payment terms Contracts and legal commitments Final project scope, costs and delivery timelines Commission percentages and shared-deal splits Company spending Hiring or formal team changes Major client commitments REQUIREMENTS At least three years of relevant experience in B2B sales, client success, account management or commercial operations Demonstrated ability to qualify, set, follow up and close Experience coordinating people across different business functions Strong written and spoken communication Excellent organization and attention to detail Confidence handling clients, objections and difficult conversations Ability to maintain accountability without creating unnecessary conflict Commercial judgment and respect for pricing, scope and delivery boundaries Ability to work independently without constant supervision Experience with CRM, task-management and online collaboration systems Reliable availability for scheduled meetings and meaningful overlap with PST business hours COMMISSION Commission is up to 25% on eligible opportunities personally led and closed. Shared opportunities may be divided between contributors based on who sourced, qualified, set, managed and closed the deal. All commission terms require written approval. Commission is paid only after the applicable client payment has been received and cleared. Opportunities range from recurring hosting and support accounts to websites, ecommerce, marketing engagements, custom software, CRM systems, mobile applications and larger automation projects. APPLICATION Apply through Wellfound with: A concise summary of your relevant experience Examples of B2B opportunities you personally helped close Your typical and largest closed deal values An example of managing a difficult client situation An example of holding team members accountable Your location, time zone and PST availability Please confirm in your application: “I understand that this is a 100% commission-only independent contractor opportunity with no guaranteed income.”

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