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Milestone Technologies, Inc.

Data Center Technician L2

Saint-Jérôme, QC, Canada
St-Jérôme, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2–3 years of experience in data center operations or similar technical environments
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Data Center Technician L2

Job Overview

The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.

This position provides a strong foundation in data center operations, beginning with participation in the deployment and infrastructure build phase, where you will assist with hardware installation, structured cabling, and system bring-up. As the environment transitions into steady-state operations, you will continue to support day-to-day activities focused on maintaining reliability, performance, and operational consistency.

You will work closely with senior technicians, engineers, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality and safety. This role is well-suited for technicians looking to expand their technical skillset and grow within a fast-paced, production-critical environment.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program.

Key Responsibilities

Support rack & stack, hardware installation, and structured cabling during deployment phase
Assist with system provisioning, configuration, and validation activities
Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed
Monitor and respond to hardware and infrastructure issues through ticketing systems
Maintain accurate asset tracking and inventory records using ITSM/DCIM tools
Follow Standard Operating Procedures (SOPs), safety, and security protocols
Participate in change management processes, including maintenance and production activities
Support the transition from deployment to steady-state operations
Collaborate with team members to ensure timely and high-quality task execution
Participate in on-call rotation supporting 24x7 operations

Required Skills

Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
Hands-on experience with data center hardware installation and structured cabling
Basic understanding of networking concepts and hardware (switches, routers, cabling)
Familiarity with network device CLI (Cisco, Arista, Juniper, Dell)
Experience working within structured operational processes (SOPs, ticketing systems)
Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
Strong attention to detail and organizational skills
Ability to follow technical documentation and procedures accurately
Strong communication and teamwork skills
Ability to multitask and adapt in a fast-paced environment
Willingness to learn new technologies, systems, and processes

Physical & Operational Requirements:

Ability to lift and move up to 50 lbs
Comfortable working on feet for extended periods
Ability to respond to on-call incidents within defined timelines
Reliable transportation to work location
Ability to operate material handling equipment (certification preferred)

Required Experience

2–3 years of experience in data center operations or similar technical environments
Experience with rack & stack and structured cabling
Experience provisioning or re-provisioning systems (USB, PXE, or network-based methods)
Basic experience configuring network devices (IP addressing, initial setup)
Familiarity with Linux operating systems (preferred)
Working knowledge of server hardware (Dell, HPE, Supermicro, or similar)
Understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
Experience working with ticketing systems (Jira preferred)
Basic understanding of data center best practices (redundancy, cabling, power awareness)
Exposure to electrical, HVAC, and infrastructure systems (preferred)

Preferred Certifications:

CompTIA Server+, Network+, or equivalent
ITIL Foundation
CCNA or similar entry-level networking certification

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

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More about this job

Responsibilities

Install and provision data center hardware, perform structured cabling, validate systems, and troubleshoot infrastructure issues during deployment and ongoing operations. Maintain inventory and operational records, follow safety and change-management procedures, and collaborate with teams while supporting a 24x7 on-call rotation.

Requirements

Requires 2–3 years of data center or similar technical experience, including rack-and-stack work, structured cabling, system provisioning, and basic network-device configuration. Candidates should understand networking and server hardware, be familiar with operational procedures and ticketing tools, communicate effectively in English, and meet the physical and on-call requirements.

Skills

Data Center Operations
Rack And Stack
Hardware Installation
Structured Cabling
System Provisioning
Layer 1 Troubleshooting
Layer 2/3 Diagnostics
Networking Fundamentals
Network Device Configuration
Linux
Server Hardware
ITSM/DCIM Tools
Ticketing Systems
Change Management
Asset Tracking
Safety And Security Protocols

Visa sponsorship

Not detected in the job text

Keywords

Data Center Operations
Rack And Stack
Hardware Installation
Structured Cabling
System Provisioning
USB
PXE
Network-Based Provisioning
Layer 1 Troubleshooting
Layer 2/3 Diagnostics
Cisco
Arista
Juniper
Dell
HPE
Supermicro
Linux
DNS
DHCP
ITSM
DCIM
ServiceNow
Jira
Standard Operating Procedures
Change Management
Asset Tracking
CompTIA Server+
CompTIA Network+
ITIL Foundation
CCNA

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