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Added 2 mins ago
GT
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Milestone Technologies, Inc.

IT Support Technician L1

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: 3+ years' experience IT Support Technician roles
Posting language: English
Posted: Oct 15, 2026

Original job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The IT Support Technician (L1) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance. Additionally, the Technician provides support to corporate employees who are experiencing hardware, software, or network connectivity issues.

Responsibilities

3+ years' experience IT Support Technician roles
Perform desk and computer moves, including setting up Windows, Linux (preferred), and macOS environments using Standard Operating Environment (SOE).
Remote support experience
Troubleshoot basic connectivity issues and escalate unresolved issues to internal teams.
Deliver and manage computer accessories and hardware inventory.
Calibrate monitors and assist with hardware shipping, tagging, and unboxing.
Ensure organized storage and flag inventory needs with procurement.
Maintain accurate asset assignments in Asset Management System.
Handle daily walk-in support and administrative tasks.
Identify areas for IT environment improvements and suggest solutions.
Participate in stock audits and manage minimum inventory levels.
Be flexible to accommodate production demands, including physical tasks like lifting heavy equipment
Use Slack and Zendesk ticketing system (preferred)

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

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More about this job

Responsibilities

Set up and move computers and desks, support employees with hardware, software, and connectivity issues, and escalate unresolved problems. Manage hardware inventory and asset records, provide walk-in support, and identify opportunities to improve the IT environment.

Requirements

The role requires at least three years of experience in IT support technician positions and experience providing remote support. Candidates should be able to set up Windows environments; Linux is preferred, and the role also involves macOS, basic connectivity troubleshooting, inventory and asset management, and physical equipment handling. Familiarity with Slack and Zendesk is preferred.

Skills

IT Support
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity Troubleshooting
Remote Support
Windows
Linux
macOS
Standard Operating Environment Setup
Computer and Desk Moves
Hardware Inventory Management
Asset Management
Monitor Calibration
Hardware Shipping and Tagging
Slack
Zendesk

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
IT Support
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Remote Support
Windows
Linux
macOS
Standard Operating Environment
Computer Setup
Desk Moves
Hardware Inventory
Asset Management System
Monitor Calibration
Hardware Shipping
Hardware Tagging
Walk-In Support
Stock Audits
Procurement
Slack
Zendesk
Service Delivery
Digital Workplace Services

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