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Mind Games

Sales Associate / Key Holder

Belleville, ON, Canada

Pay Rate: $18.45 per hour · Part-time

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Job details

Pay: Pay Rate: $18.45 per hour
Job type: Part-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Sales Associate / Key Holder - Mind Games

Location: Quinte Mall, Belleville, ON

Pay Rate: $18.45 per hour

Job Type: Part-Time

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for motivated, reliable, and energetic team members to join us as Sales Associates / Key Holders. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. You’ll also support daily store operations, including opening and closing procedures and cash management.

If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!

Duties and Responsibilities include, but are not limited to:

Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.
Operate the POS system, accurately process payments, and issue receipts.
Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.
Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.
Act as a trusted advisor to customers, helping them explore our products and make the most of their visit.
Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.
Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.
Perform opening and closing procedures, including cash management, inspecting products, and following security protocols when assigned Key Holder responsibilities.
Lead by example in delivering outstanding customer service and maintaining a positive team environment.
Support store operations and take responsibility for the store when entrusted with Key Holder duties.

You are best suited for this role if you have the following qualifications and skills:

High school diploma or equivalent required.
2+ years of experience in sales, customer service, or retail preferred.
Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.
Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.
Dependable, responsible, and able to take ownership of assigned responsibilities.
Passion for or knowledge of pop culture, board games, and puzzles is a plus.
Ability to stand or walk for long periods and lift up to 20 pounds.
Previous Key Holder or supervisory experience is preferred.
Experience with store opening/closing procedures and cash management is considered an asset.

Pay Rate: $18.45 per hour

This is an existing position.

Benefits:

Competitive pay and opportunities for growth
Employee discount on games, puzzles, and toys
Casual dress environment
Work in a fun, creative environment surrounded by products and people you love

Store Location: Quinte Mall, Belleville, ON

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.

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More about this job

Responsibilities

Assist customers with product selection, provide knowledgeable recommendations, process sales and payments, and maintain an organized, well-stocked store while meeting sales goals. Perform opening and closing procedures, manage cash and security protocols when assigned, and support store operations and a positive team environment as a Key Holder.

Requirements

A high school diploma or equivalent is required, and 2+ years of sales, customer service, or retail experience is preferred; previous Key Holder or supervisory experience is also preferred. Candidates should have strong customer service and interpersonal skills, be dependable and able to multitask in a fast-paced setting, and be able to stand or walk for extended periods and lift up to 20 pounds.

Skills

Customer Service
Interpersonal Skills
Sales
Product Knowledge
Point-Of-Sale Operation
Payment Processing
Cash Management
Inventory Management
Restocking
Store Opening And Closing
Security Procedures
Multitasking
Prioritization
Communication
Team Leadership
Reliability

Benefits

Opportunities For Growth
Employee Discount
Casual Dress Environment
Fun, Creative Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Customer Service
Point-Of-Sale System
Payment Processing
Cash Management
Inventory Management
Product Restocking
Sales Goals
Store Operations
Opening Procedures
Closing Procedures
Security Protocols
Key Holder
Team Leadership
Board Games
Puzzles
Toys
Pop Culture
Customer Recommendations

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