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Mind Games USA

Assistant Store Manager

Fredericton, NB, Canada

Pay: $20.00-$21.00 per hour
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 2+ years of management or supervisory experience in a specialty retail environment.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, toys, collectibles, and gifts for every age and occasion. We don’t just sell products; we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Regent Mall location. In this role, you’ll assist the Store Manager in driving sales, coaching and supporting team members, ensuring operational excellence, and creating an outstanding customer experience.

If you thrive in a fast-paced, playful environment and enjoy leading by example while fostering a fun and welcoming store, this is your opportunity to make a real impact!

Duties And Responsibilities Include, But Are Not Limited To

Support daily store operations by scheduling, assigning, and following up on employee tasks.
Assist with recruiting, selecting, orienting, and training team members to maintain a strong and capable staff.
Coach, mentor, and develop employees, providing feedback and guidance to help them reach their full potential.
Support the Store Manager in addressing employee performance issues when required.
Assist in achieving financial objectives by monitoring expenditures, analyzing results and variances, and supporting corrective action when necessary.
Build strong customer relationships by understanding their needs, providing exceptional service, and maintaining a welcoming store environment.
Support sales and marketing initiatives by reviewing promotions, display plans, and operating and financial results to help maximize store performance.
Support merchandising, inventory management, receiving shipments, and overall store presentation.
Assist with opening and closing procedures, cash handling, register reconciliation, and POS operations.
Support scheduling and day-to-day supervision of store employees.
Help train and coach team members to maintain strong customer service and sales standards.
Monitor store performance and support the achievement of sales targets and KPIs.
Ensure the store is safe, clean, organized, and compliant with all company policies and procedures.
Implement and monitor loss-prevention and shrink-control practices to protect company assets.
Assist in resolving customer concerns and escalated service issues.
Support the Store Manager with other operational responsibilities as required.

Qualifications And Skills

Bachelor’s degree in Business Administration or a related field preferred.
2+ years of management or supervisory experience in a specialty retail environment.
Strong leadership, coaching, and team-development abilities, with the ability to motivate and support a high-performing team.
Strong customer service skills with a solid understanding of retail operations and business management processes.
Experience with opening and closing procedures, cash handling, and POS systems.
Experience with inventory management, receiving shipments, merchandising, and stock organization.
Understanding of store sales targets and KPIs.
Experience with scheduling and day-to-day supervision of store employees.
Experience recruiting, hiring, training, coaching, and mentoring employees.
Knowledge of loss prevention, shrink reduction, and expense-control practices.
Ability to effectively handle customer concerns and complaints.
Highly organized with the ability to multitask and prioritize in a fast-paced retail environment.
Ability to perform effectively during high-volume periods, including evenings, weekends, and holiday seasons.
Passion for board games, puzzles, toys, collectibles, and pop culture is an asset.
Self-motivated, energetic, and results-driven.

Pay Rate

$20.00-$21.00 per hour

Benefits

Competitive pay and opportunities for growth
Flexible scheduling
Casual dress environment
Employee discount on games, puzzles, toys, and collectibles
Work in a fun, creative environment surrounded by products and people you love

Store Location

Regent Mall

1381 Regent Street

Fredericton, NB E3C 1A2

Accessibility & Accommodation

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.

Equal Opportunity & Non-Discrimination

Mind Games is committed to providing an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate in employment on the basis of any characteristic protected under applicable human rights legislation.

All employment decisions, including recruitment, hiring, training, compensation, promotion, and other terms and conditions of employment, are based on legitimate business requirements, qualifications, experience, and job-related criteria.

Apply About employer

More about this job

Responsibilities

Support the Store Manager with daily store operations, including staffing, scheduling, training, cash handling, inventory, merchandising, and loss prevention. Help achieve sales targets and KPIs while maintaining a welcoming customer experience, a safe and organized store, and strong team performance.

Requirements

The role prefers a bachelor’s degree in Business Administration or a related field and requires at least two years of management or supervisory experience in specialty retail. Candidates should have experience in retail operations, team leadership, customer service, sales and KPI monitoring, POS and cash handling, inventory, scheduling, and loss prevention.

Skills

Retail Operations
Leadership
Coaching And Mentoring
Team Development
Customer Service
Sales Performance
Scheduling
Recruiting And Hiring
Cash Handling
POS Operations
Inventory Management
Merchandising
Loss Prevention
Shrink Control
Expense Control
Conflict Resolution

Benefits

Competitive Pay
Growth Opportunities
Flexible Scheduling
Casual Dress Environment
Employee Discount
Fun, Creative Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Specialty Retail
Store Operations
Sales Targets
Key Performance Indicators
Employee Scheduling
Recruiting
Hiring
Employee Training
Coaching
Performance Management
Customer Experience
Customer Service
Cash Handling
POS Systems
Register Reconciliation
Inventory Management
Receiving Shipments
Merchandising
Store Presentation
Loss Prevention
Shrink Control
Expense Control
Opening And Closing Procedures
Retail Promotions
Board Games
Puzzles
Collectibles

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