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Added 7 mins ago
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Mindlance

Customer Success Associate

Toronto, ON, Canada

$20 to $35 CAD / hour · Contract

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Job details

Pay: $20 to $35 CAD / hour
Job type: Contract
Apply by: Nov 5, 2026
Experience: 2–5 years of professional experience in one or more of the following areas:
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Details:

Job title: Customer Success Associate/Customer Success Lead/Customer Success Manager

Location: Toronto ON

Duration: 6+ Months (Ext. on work performance basis)

Job Descriptions:

Manage and maintain strong relationships with clients and customers.
Serve as a primary point of contact for assigned customer accounts.
Understand customer needs and provide timely, effective solutions.
Support customer onboarding, engagement, retention, and overall satisfaction.
Collaborate with internal teams to resolve customer issues and meet business objectives.
Maintain accurate account, financial, and customer records.
Apply knowledge of finance, accounting, and bookkeeping to support customer and account-related activities.
Monitor account activities and identify opportunities for improvement or additional support.
Participate in structured training, coaching, mentoring, and hands-on learning through the CSADP.
Communicate effectively with customers, stakeholders, and internal teams.
Demonstrate ownership, accountability, and a customer-first mindset.

Required Qualifications

2–5 years of professional experience in one or more of the following areas:
Customer Success / Client Success
Account Management / Client Services
Financial Services
Accounting / Bookkeeping
Demonstrated experience managing client or customer accounts.
Strong understanding of finance, accounting, and bookkeeping principles.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-management skills.
Ability to work in a fast-paced, customer-focused environment.
Strong analytical, organizational, and problem-solving abilities.
Ability to learn quickly and apply new concepts in a hands-on environment.

Preferred Qualifications

Experience in a customer-facing financial services environment.
Experience managing multiple client accounts or customer relationships.
Experience with accounting, financial reporting, reconciliations, or bookkeeping processes.
Experience coaching, mentoring, or supporting junior team members.
Strong ability to build trust and maintain long-term customer relationships.
Demonstrated history of high performance and professional excellence

If Interested Please share resume directly at Vidushis1@mindlance.com

About Mindlance: About Mindlance: Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in North America. With more than 5000 employees globally and scores of Fortune 500 clients, Mindlance provides industry-specific staffing across a range of specializations in the US and Canada. We are recognized in the staffing industry for our strong fundamentals, streamlined processes, and great relationships with our talent, partners, and clients. To know more, please visit www.mindlance.com

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More about this job

Responsibilities

Manage customer accounts and relationships, understand client needs, and support onboarding, engagement, retention, and satisfaction. Resolve issues with internal teams, maintain accurate account and financial records, identify opportunities to improve support, and participate in structured training and coaching.

Requirements

Requires 2–5 years of experience in customer or client success, account management, financial services, accounting, or bookkeeping, along with experience managing customer accounts. Candidates should have strong finance and bookkeeping knowledge, communication and relationship-management skills, and the ability to analyze problems and learn quickly; customer-facing financial services experience and mentoring experience are preferred.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Retention
Financial Services
Accounting
Bookkeeping
Financial Reporting
Reconciliations
Communication
Problem-Solving
Analytical Skills
Organization
Coaching And Mentoring
Customer Issue Resolution

Visa sponsorship

Not detected in the job text

Hiring contact email

Vidushis1@mindlance.com

Keywords

Customer Success
Client Success
Account Management
Client Services
Financial Services
Accounting
Bookkeeping
Customer Onboarding
Customer Engagement
Customer Retention
Customer Satisfaction
Account Records
Financial Records
Financial Reporting
Reconciliations
Issue Resolution
Stakeholder Communication
Training
Coaching
Mentoring
CSADP

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