E-Commerce Associate

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

About The Role

The E-Commerce Associate supports the day-to-day operations of Mine & Yours’ online business across product publishing, order fulfillment, digital merchandising, and customer experience. This role helps ensure products are accurately represented online, orders are fulfilled efficiently, and e-commerce operations meet Mine & Yours’ luxury standards.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment with an interest in e-commerce, fashion, and luxury retail.

What You’ll Do

Order Fulfillment & Operations

• Pull, pack, and ship online orders accurately and efficiently.
• Ensure every order reflects the Mine & Yours luxury unboxing experience.
• Maintain organized e-commerce and back-of-house areas and ensure proper product care.
• Support inventory transfers, tagging, and internal product movements.
• Identify and communicate shipping, inventory, or product discrepancies.

Product Content & Merchandising

• Prepare and publish accurate product descriptions for new arrivals.
• Ensure products are correctly tagged, categorized, priced, and represented online.
• Support website merchandising, collections, and homepage updates.
• Identify unshot or unpublished inventory and flag for prioritization.
• Perform quality assurance on product listings and site content.

Customer Experience

• Respond to customer inquiries through Gorgias in a timely and professional manner.
• Support order, shipping, product, and general online shopping inquiries.
• Escalate complex issues and work with the Senior Associate and E-Commerce Manager on resolutions.

Cross-Functional Collaboration

• Partner with Buying, Retail, and Studio teams to support efficient product flow from intake through to publishing.
• Support studio preparation, inventory organization, and campaign execution as required.
• Proactively identify and report errors, bottlenecks, or workflow gaps.

Who You Are

• 1+ years of retail, e-commerce, fulfillment, or related experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong written and verbal communication skills.
• Comfortable learning and working with e-commerce platforms and digital tools.
• Interest in fashion, luxury retail, or e-commerce is an asset.

Why Join Mine & Yours

• Be part of a growing leader in luxury resale and sustainable fashion.
• Work with an exceptional collection of designer brands.
• Develop your retail leadership skills in a supportive environment.
• Build meaningful relationships with a loyal and fashion-forward clientele.
• Join a team that values collaboration, growth, and creating extraordinary experiences every day.