Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Nov 4, 2026

Hiring at a glance

View jobs

Open jobs: 3,922
Employers: 780

Advertised starting pay

Average starting payCAD / hour: $18.77Across 560 listings
Average starting payCAD / year: $48,574Across 88 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%213 listings
On-site: 94%3,672 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (516), Farm Boy Inc. (430), Shoppers Drug Mart (368).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
St. Catharines, ON
- From $18 CAD / hour
- Part-time
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- From $18 CAD / hour
- Full-time
Added 6 days ago
Customer Service Agent
Calm Air Human Resources
Thompson, MB
Added 6 days ago
Customer Service Agent
Calm Air Human Resources
Gillam, MB
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Orleans, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
IF
Bilingual Customer Service Representative I
Intact FC
Montreal, QC
- Full-time
Added 6 days ago
IF
Customer Service Representative – Digital Centre of Expertise (Bilingual)
Intact FC
Laval, QC · Montreal, QC
- Full-time
Added 6 days ago
CM
Program Administration / Customer Service Representative-Bilingual
CMG Marketing
Toronto, ON
- Full-time
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative…
Added 6 days ago
MT
Customer Service Representative - Manufacturing
Minerals Technologies
Brantford, ON
- Full-time
Added 6 days ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Added 6 days ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
S
Customer Service Representative
SOLVENTUM
Mississauga, ON · CA, Mississauga
- Full-time
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 6 days ago
LM
Customer Service Associate - Lingerie (MIIYU) Seasonal Part Time
La Maison Simons
Edmonton, AB · West Edmonton Mall
- Part-time
Added 6 days ago
FB
Customer Service Representative - Cheese
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
Added 6 days ago
Customer Service Representative
U-Haul
Bedford, NS
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 6 days ago
FB
Customer Service Representative - Cheese
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
Added 6 days ago
BG
Customer Service Representative/Service Advisor (Markham)
Boyd Group Services
Markham, ON
- Full-time

Minerals Technologies

Customer Service Representative - Manufacturing

Normerica Inc., Brantford, ON, N3R 7J7, Canada

Pay: $29.00/hr - $34.00/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $29.00/hr - $34.00/hr
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

Competitive pay, commensurate with experience
Health/Dental/Vision plans
401k company match
Life Insurance
Short Term Disability & Long-Term Disability
Educational Assistance
Employee Assistance Plan

Responsibilities

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
Reports, monitors and provides feedback to customers on complaints and corrective actions
Other duties as assigned

OE/Lean: Per department policy

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

At least 3 years experience as a Customer Service professional for a manufacturing company
Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
Excellent Customer Service, written and verbal communication skills
A high degree of professionalism
Strong collaborative, problem solving and interpersonal skills
Great organizational and prioritizing abilities
Superior multi-tasking abilities and very detail oriented
Must be reliable and able to work independently under minimal supervision
Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process

We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.

Federal Applicant Information

Apply About employer

More about this job

Responsibilities

The role involves managing the entire order process from placement to invoicing while building strong business relationships with customers. You will act as a liaison between internal departments and external customers to ensure prompt service and resolve inquiries.

Requirements

Candidates should have at least 3 years of customer service experience in a manufacturing environment and proficiency in MS Office. An associate degree is preferred, along with strong organizational, communication, and problem-solving abilities.

Skills

Customer service
Order management
Data entry
Communication
Organizational skills
Multi-tasking
Problem solving
Interpersonal skills
Detail oriented
MS Office
Outlook
Oracle
EDI
Logistics coordination

Benefits

Health insurance
Dental insurance
Vision insurance
401k company match
Life insurance
Short term disability
Long term disability
Educational assistance
Employee assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Management
EDI
Oracle
MS Office
Outlook
Logistics
Foundry-grade bentonite
Metalcasting
Invoicing
Data Entry
Sales Support
Supply Chain
Communication
Problem Solving
Customer Loyalty
Inventory
Reporting
Corrective Actions

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