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Minerals Technologies

Customer Service Representative - Manufacturing

Normerica Inc., Brantford, ON, N3R 7J7, Canada

Pay: $29.00/hr - $34.00/hr · Full-time

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Job details

Pay: Pay: $29.00/hr - $34.00/hr
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

Competitive pay, commensurate with experience
Health/Dental/Vision plans
401k company match
Life Insurance
Short Term Disability & Long-Term Disability
Educational Assistance
Employee Assistance Plan

Responsibilities

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
Reports, monitors and provides feedback to customers on complaints and corrective actions
Other duties as assigned

OE/Lean: Per department policy

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

At least 3 years experience as a Customer Service professional for a manufacturing company
Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
Excellent Customer Service, written and verbal communication skills
A high degree of professionalism
Strong collaborative, problem solving and interpersonal skills
Great organizational and prioritizing abilities
Superior multi-tasking abilities and very detail oriented
Must be reliable and able to work independently under minimal supervision
Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process

We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.

Federal Applicant Information

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More about this job

Responsibilities

The role involves managing the entire order process from placement to invoicing while building strong business relationships with customers. You will act as a liaison between internal departments and external customers to ensure prompt service and resolve inquiries.

Requirements

Candidates should have at least 3 years of customer service experience in a manufacturing environment and proficiency in MS Office. An associate degree is preferred, along with strong organizational, communication, and problem-solving abilities.

Skills

Customer service
Order management
Data entry
Communication
Organizational skills
Multi-tasking
Problem solving
Interpersonal skills
Detail oriented
MS Office
Outlook
Oracle
EDI
Logistics coordination

Benefits

Health insurance
Dental insurance
Vision insurance
401k company match
Life insurance
Short term disability
Long term disability
Educational assistance
Employee assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Management
EDI
Oracle
MS Office
Outlook
Logistics
Foundry-grade bentonite
Metalcasting
Invoicing
Data Entry
Sales Support
Supply Chain
Communication
Problem Solving
Customer Loyalty
Inventory
Reporting
Corrective Actions

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